232 A2 courses delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Making of a Champion Making of a Champion helps support and develop young people to reach their potential. Modules include: Motivation Goal setting Work Commitment Dedication Courage Winning attitudes

As a member of The RESULTS Mastery University, you are invited to attend a weekly Q&A with me, Steve Mills. During the Q&A I will be happy to answer questions on sales, marketing and business growth. For example, you might want to ask questions like: 1. How do I get more people to my website? 2. What do I need to do with my LinkedIn marketing? 3. How can I convert more leads into sales? Event CostFree Start TimeJanuary 22, 2024 @ 10:00 am End TimeJanuary 22, 2024 @ 11:00 am WebsiteView Organiser Website Phone07977 074 497 Emailsteve@results-mastery.com OrganizerSteve Mills

Duration 1 Days 6 CPD hours This course is intended for This course is designed for students who need to learn database design essentials, typically in preparation for, or as a supplement to, a course on SQL such as SQL Querying: Fundamentals and courses on specific relational database platforms. Overview In this course, you will perform steps to design a relational database, including gathering requirements, data modeling, and planning implementation. You will: - Follow an efficient process for designing a relational database - Define the database conceptual model - Define the database logical model - Apply database normalization methods to improve the initial design of a database - Complete the database design, including controls to ensure its referential integrity and data integrity This course introduces you to a process for effectively planning and designing a functional, efficient database. Knowing how to plan a relational database is important to the success of the databases you create. Without planning, you cannot possibly know what the database needs to do, or even what information to include in the database. Planning a database is essential, and prevents the extra work of fixing data maintenance problems later on. The concepts are not specific to a particular software application and can be applied to any relational database management system. Getting Started with Relational Database Design Identify Database Components Identify Common Database Design Problems Follow a Database Design Process Gather Requirements Defining the Database Conceptual Model Create the Conceptual Model Identify Entity Relationships Defining the Database Logical Model Identify Columns Identify Primary Keys Identify and Diagram Relationships Normalizing Data Avoid Common Database Design Errors Comply with Higher Normal Forms Finalizing the Database Design Adapt the Physical Model for Different Systems Ensure Referential Integrity Ensure Data Integrity at the Column Level Ensure Data Integrity at the Table Level Design for the Cloud Additional course details: Nexus Humans Database Design - A Modern Approach training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Database Design - A Modern Approach course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn how to create effective videos that boost visibility and drive donations for your charity in our free webinar. Discover strategies to maximize ROI using video marketing.

An M&A specialist is a senior CFO with a proven track record of overseeing and implementing mergers and acquisitions. An M&A specialist is a senior CFO with a proven track record of overseeing and implementing mergers and acquisitions. They may be hired on a full-time basis and carry a full CFO workload or can be recruited on a part-time or interim basis to focus on a specific merger or acquisition. This flexibility is ideal for start-ups and SMEs who don’t have the budget to recruit a full external team to oversee an M&A or to hire a full-time CFO. The CFO is a link between both companies engaged in the M&A, acting as the eyes and ears for both the board and CEO. Their financial skills enable them to identify potential M&A opportunities and incorporate risk management into their strategy to get the most value out of their deal. Most companies evolve their approach to mergers and acquisitions organically, especially those who rely on an M&A specialist instead of having a dedicated team that works solely on M&A. The CFO is responsible for considering any potential acquisitions, crunching the numbers involved, and ensuring due diligence. They’ll be responsible for determining the value of a potential M&A and presenting it to the company’s board and leadership team to determine whether to make the purchase. An M&A specialist is responsible for gathering the data – including both positive and negative factors – to present an objective look at the other organisation and the potential value the acquisition could bring. CFOs will spend most of their time getting to grips with the numbers involved, long before presenting the M&A proposal to the board. This exercise also requires them to have real-time insight into their own company’s performance, value, and finances to paint a wider picture. An M&A specialist will take the critical steps of ensuring that the numbers presented to them are correct. CFOs who don’t specialise in M&As will still have the skill set required to oversee the process but may lack the efficiency and unique insight of an M&A specialist. Companies that are exploring the option of a merger or being acquired by another company may also decide to recruit an M&A specialist to prepare their accounting. The organisation will want to ensure they present the correct numbers to get the correct valuation and prevent any delays further in the process if incorrect numbers pop up. Getting on top of the data early can enable CFOs to plan accordingly. Most will want to provide extra time within their strategy for any potential hiccups along the way. Spending more time on the data early on can speed up the process while still ensuring due diligence is met. Visit our website to learn more https://www.fdcapital.co.uk/mergers-and-acquistions-specialist/ Tags Online Events Things To Do Online Online Networking Online Business Networking #finance #insights #cfo #mergers #acquisitions

Learn the essential steps to kickstart your dream business and achieve success in our online event. Basics of Starting a Successful Business Are you eager to embark on your entrepreneurial journey? Join us for the Basics of Starting a Successful Business event, where we'll guide you through the essential steps to kickstart your dream venture. From brainstorming ideas to creating a solid business plan, our expert speakers will share invaluable insights and practical tips to set you on the path to success. Whether you're a seasoned entrepreneur or just starting out, this online event is a must-attend! Don't miss this opportunity to gain the knowledge and inspiration you need to turn your business dreams into reality.

believe-IN Webinar Series: Plan the Way Out of Life Changes Webinar 2: Equilibrium: The Chance for a Better Future. Life Changes, a wealth of opportunities.

Train to become a Driving Instructor with Driving Skills Academy and earn up to £40,000 + per annum after meeting all your business and car expenses. If you want to be your own boss and are looking for a well-paid job that you can fit in and around your lifestyle then becoming a driving instructor could be the ideal full time or part time career.

Understand and use common expressions in modern greek in order to be able to communicate in simple, every day situations. Introduce yourselves and others, ask and answer questions about your life such as where you come from, where you live, and exchange information about family members. Interact in a simple way as long as the person you are talking to speaks slowly, clearly, and is prepared to help. The main topics to be covered in this course are about home, work, family, daily routine, food, likes, dislikes, describing people, shopping and much more...