63303 Courses

Ukulele lessons for Grades or just for Fun.

Leading with Emotional Intelligence. This month we will explore: What is Emotional Intelligence? What are the benefits to being an emotionally intelligent leader? How emotionally intelligent are you?

Customer Care in early years

Let us explore Happiness in relation to the workplace!   In this months training we are going to look at the little things we can do to bring instant fleeting happiness to our teams .   We will share with you Emma Brudners article about "fulfillment vs happiness." She highlights how "happiness is fleeting, personal and puts the onus on the company". After reading her article I am sure it will make you think more about the importance of fulfillment for your team, however those fleeting moments of happiness that you can create are also vitally important to bring a smile and smiling in important!  We hope you enjoy this months training and it will help you reflect on the differences between happiness and fulfillment and that you enjoy sharing some of these articles and information with your teams.

Motivation Matters for Leaders & Managers working with children & young people

Master map reading for rallying with our self-paced online course. Learn map marking, plotting, and navigation essentials. Includes quizzes and personalized feedback to boost your skills for road rallying.

This months Effective Meetings This month we are going to explore: Roles for an Effective meeting Preparing for a meeting How to be an excellent Facilitator. Action points and follow up What makes a meeting Successful and what makes a meeting fail? Meeting Participants needs. Evaluating a Meeting.

 In this online training we explore staff appreciation weeks, birthdays, festivals and celebrations, award ceremonies, celebrating achievements. We explore employee of the month, is it good for team morale or not so good? This online training will give you ideas, suggestions and knowledge to enable you to motivate and create a positive working culture.

Feedback! Feedback about performance or behaviour, whether it is to an individual or to the whole team is a vital aspect of successful team working.  During this online training we will share with you: * The Importance of Feedback 5 powerful feedback tools. 20 positive feedback examples. The secret to giving great feedback. Giving feedback when short on time. Gathering feedback tools. /

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.