65571 Courses

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Public Speaking Courses That Work Our public speaking courses are refreshingly different and transformative. Mindful presenting is the key to the future of high impact public speaking training. In fact, we are changing organisations one presentation at a time. We do that by providing training that empowers and equips professionals to present with greater confidence, clarity and impact.

The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.

The Computer Maintenance & Repair Technician course aims to enable participants to diagnose and repair system level faults in computer-based systems at the foundation level.

Hi-Tech Training Closed Circuit Television (CCTV) Installation Course is designed to give participants a practical knowledge of the operation and installation of CCTV systems at a foundation level.

BTST Academy are proud to host this amazing 1x day manual therapy CPD course covering patient assessment, treatment and rehabilitation for the Shoulder with Osteopath Becky Tyler and in association with Rehab my Patient Focusing on anatomy and biomechanics of the shoulder in order to enable the therapist to fully grasp the concept and mechanism of the most common injuries and dysfunctions seen in clinic. Critical factors related to each joint pathophysiology including injury repair and healing time will also be addressed along with proven strategies of treatment and exercise rehabilitation prescription to enable you as the therapist to feel confident in all aspects of your patients treatment. The process of examination, evaluation, diagnosis & prognosis for disorders of the shoulder will be explored in detail with a nice mix of Theory and Practical delivery. Venue BTST Academy & Clinic, Holly Farm, Clipstone Road, Edwinstowe, Nottingham, NG21 9JD Course Price £175 Tutor Becky Tyler BOst, PGCertSPOP, DipSMT Conditions covered: Common injuries and dysfunctions covered include; Shoulder Impingement ACJ Osteoarthritis Rotator Cuff Pathologies Frozen Shoulder Dislocations Labral Tear Biceps Tendinopathy ACJ Separation And more Rehab Exercises; During the course a 5x step approach to rehabilitation will be covered with example exercises to help you get your patients moving again. T&Cs Deposit: Payment in full required at time of booking Entrance requirements: Must be a qualified manual therapist such as an; Osteopath, Physiotherapist, Chiropractor, Sports Therapist, Sports Massage Therapist Etc. We may ask you to provide a copy of your qualification. Course Terms & Conditions & Cancellation Policy Click here for the terms and conditions.

UNV CCTV Training, covering off the fantastic protfolio of UNV CCTV products, looking at how to configure them, what manufcaturer tools are available and how to connect remotely and via mobile apps to installed systems.

BCG Course

A three-hour workshop designed to inspire and guide you in writing your personal stories led by local bestselling author and certified book coach Emma Dhesi. This beginner-friendly workshop is designed as a no-pressure, exploratory space where you can connect with your creativity and reflect on your personal experiences. It's ideal for anyone who wants to explore memoir writing and storytelling techniques, whether you’re reflecting on your own life, telling a loved one’s story, or capturing memories tied to a craft or creative activity. You will: Learn practical techniques for uncovering and organising your ideas through memory mapping. Practice sensory writing to make your memories vivid and immersive. Write a heartfelt first scene of your memoir or personal essay, using a simple three-part structure: Hook, Scene, and Reflection. Share your work (optional) and receive encouraging feedback in a supportive group setting. Emma will provide guidance and step-by-step activities to help you structure and enhance your writing, and you will leave with the start of a memoir chapter, or personal essay, and practical tools to continue writing at home. All materials are included, plus a handout with writing prompts, tips, and recommended memoirs for further inspiration. Just bring your ideas and enthusiasm! If you have specific memories or objects you’d like to write about, feel free to bring those for inspiration. More information The Arienas Collective workshops, courses and events are run from a welcoming and supportive environment within a Georgian mews home in Edinburgh’s City Centre New Town. We invite you to join us, leave any day-to-day worries behind and immerse yourself in being creative. Spaces on our workshops and courses are limited so that our creative team of artists and makers can offer you the hands-on help and support you need to make the most of your time with us. Our taster and introductory workshops focus on teaching creative skills and methods you can continue practising at home, using affordable materials and equipment. Where more expensive equipment is required we will mention this in the workshop description. All the equipment and materials you need are included in the price, unless stated otherwise. Light refreshments from local suppliers are provided. On full day workshops you are welcome to bring your own lunch to eat inside or out. There is also a wide range of independent sit-in or takeaway delis, cafés, and restaurants, plus a range of supermarkets all within a 5-10 minute walk. Accessibility The workshop space is on the first-floor of our Georgian mews home and unfortunately we do not have lift access. Blue badge holders can park outside our front door on the single yellow line by arrangement. Allergies The workshop space is in our open plan living space and is not nut free. Please let us know about any skin or food allergies before booking. We offer a dairy-free milk and gluten free snack alternative. Minimum number no refund policy To ensure we can always pay our creatives a fair fee, we require a minimum number of bookings for each workshop and for this reason bookings are non-refundable. Should we have to cancel due to low numbers, we will offer you the option to swap to an alternative date or workshop, or to request a refund. We do our very best to avoid cancellations. Since we often get late bookings, we keep our workshops on sale for as long as possible. We realise that some of you travel from afar, so if you book a space and have not yet received an email confirming your workshop is going ahead and need to make plans for your trip, please get in touch before booking any travel or accommodation so we can update you on booking numbers. Or check in before booking. Private workshop bookings Most of our workshops are also available to book for: private get-togethers with family and friends; themed wedding and birthday celebrations; corporate team building and well-being purposes; and in-store retail events for your customers. If you’d like to know more please Email Lynn. Age restrictions Our workshops are planned with adults in mind. Many are suitable for teenagers, but some may require under 16s to be accompanied for insurance purposes. Please check with us before booking.

Breakthrough Plus - overcome trauma and self-esteem issues (2 weekends course) Fast, effective and proven to overcome difficult life experiencesthat have caused you to shut down or have undermined your confidence and self-esteem Overcome your fears, improve your career prospects, build confidence, and make personal breakthroughs. Recommended for introverts, quiet people, or those hampered by difficult life experiences If your lack of confidence is connected to bad experiences in the past that have caused you to shut down and to close down your options, then the Breakthrough Plus is probably the fastest most effective way of overcoming this.