Description

Customer Relationships Management - CRM

Simply put, CRM helps build relationships with customers, which results in customer loyalty hence customer retention and better business. Gaining customer loyalty through CRM is priceless for any business.

So much so that businesses now hire CRM professionals to ensure they maintain healthy customer relationships and that customers are satisfied. Jeffrey Gitomer puts it best, 'You don't earn loyalty in a day, you earn it day by day'.

Our course will go through Customer Relationship Management (CRM), its fundamentals, strategies and future. You will also learn how to handle customer complaints and deepen customer relationships.

Additional Gift with this Customer Relationships Management - CRM

Course 01: PR: Public Relations

Course 02: Negotiation Skills

Learning Outcomes of CRM

Get a comprehensive introduction to Customer Relationship Management

Display knowledge of customer cycle and CRM, its types & fundamentals

Learn the various CRM strategies and their elements

Know tools for data analysis and the benefits of marketing databases

Acquire various customer retention marketing strategies

Find out the role of CRM in handling customer complaints

Discover the future of CRM & the trends that are changing customer interaction

Key Features of the CRM Course

Instant e-certificate

Fully online, interactive CRM course with audio voiceover

Developed by a professional CRM Specialist

Self-paced learning and laptop, tablet, and smartphone-friendly

24/7 Learning Assistance

Customer Relationships Management - CRM Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

Module 03: CRM Strategies

Module 04: Data Analysis in CRM

Module 05: CRM Databases

Module 06: Deepening Customer Relationship

Module 07: Handling Customer Complaints

Module 08: Future of CRM

Certification

Once you've successfully completed your Customer Relationships Management - CRM course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

Assessment

At the end of the Customer Relationships Management - CRM course, there will be an online assessment, which you will need to pass to complete the course.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Customer Relationship Management (CRM) course can be beneficial for various individuals and organisations involved in managing customer relationships - CRM. Some potential beneficiaries of the CRM course are:

Business owners

Sales professionals

Marketing professionals

Customer service representatives

IT professionals

Entrepreneurs:

Requirements

Learners do not require any prior knowledge or qualifications to enrol in this course.

Career path

This course will open doors and lead you to many different career opportunities in a wide range of sectors. Here are a few prospects:

CRM Manager

CRM Consultant

CRM Specialist

CRM Analyst

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Course Images

Customer Relationships Management - CRM Course

By Training Express

Booking options

Highlights

Description

About The Provider

Tags

Reviews