Description

Enhance your customer service skills and become an expert in complaints handling with the CPD-certified Complaints Handling Level 1 & 2 training. Gain a deep understanding of customer service delivery, learn effective complaint resolution strategies, and master building strong customer relationships. Take your customer service career to new heights with this comprehensive training.

Learning Outcomes:

Gain a solid understanding of customer service delivery concepts and practices.

Develop skills in organising and structuring effective customer service processes.

Explore customer relationship management (CRM) strategies for enhanced customer satisfaction.

Learn techniques for monitoring and resolving customers' complaints and problems.

Understand the impact of customer satisfaction on brand reputation.

Discover social media tools and channels for effective business communication.

Welcome to the Complaints Handling Level 1 & 2 - CPD Certified Training, a comprehensive course designed to equip you with the knowledge and skills necessary to excel in customer service and complaints handling. In today's competitive business landscape, providing exceptional customer service is crucial, and this complaints handling course offers a deep understanding of customer service delivery and effective complaint management.

This Customer service training covers everything from understanding the core principles of customer service delivery to mastering the intricacies of complaints handling. Explore the organisation and structure of customer service to ensure a seamless customer experience. Learn how effective customer relationship management (CRM) can contribute to resolving complaints and building strong customer connections

Join us on this CPD-certified training and elevate your customer service skills to new heights, becoming a valuable asset in handling complaints and delivering exceptional service.

Course Curriculum

Module 01: Concepts and Practices in Customer Service Delivery

Module 02: Organise Customer Service Delivery

Module 03: Structure of Customer Service

Module 04: Customer Relationship Management (CRM)

Module 05: Customer Satisfaction & Relationship with Brand

Module 06: Monitoring and Resolution of Customers' Complaints & Problems

Module 07: Social Media Tools and Channels for a Business

Certification

Upon successful completion of the course, all learners will be eligible to receive a certificate titled Customer Service & Environment to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.

PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.

Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.

Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The target audience for the Customer service course is:

Customer service representatives are looking to enhance their skills in complaints handling.

Frontline staff involved in customer interactions and complaints handling.

Supervisors and team leaders responsible for managing customer service and complaints handling teams.

Business owners and managers are seeking to improve customer satisfaction levels.

Professionals are interested in gaining CPD-certified training in complaints handling.

Career path

This Customer service course will be beneficial for anyone looking to pursue a career as:

Customer Service Representative: £18,000 - £25,000 per annum

Customer Experience Specialist: £22,000 - £35,000 per annum

Complaints Handler: £20,000 - £30,000 per annum

Customer Service Team Leader: £25,000 - £40,000 per annum

Customer Relationship Manager: £30,000 - £50,000 per annum

Certificates

Digital certificate

Digital certificate - Included

Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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Complaints Handling Level 1 & 2- CPD Certified Training Course

By Training Express

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