Description

Did you know that businesses lose an estimated $75 billion each year due to poor customer service? Providing excellent customer care not only fosters loyalty but also has a direct impact on a company's bottom line.

Are you ready to transform your customer interactions from ordinary to extraordinary? Dive into our dynamic course designed to elevate your rapport-building skills to new heights!

In a world where connection is king, mastering the art of building rapport with customers isn't just a skill, it's a superpower! Whether you're in sales, customer service, or just aiming to enhance your interpersonal relationships, this course is your ultimate guide to fostering genuine connections that drive loyalty and success.

Don't miss out on this chance to revolutionise the way you connect with customers. Enrol now and start building meaningful relationships that drive success!

Key Features

Instant e-certificate

Fully online, interactive course with audio voiceover

Developed by professionals in the field

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Course Curriculum:

Module 01: Introduction to Customer Service

Module 02: Establishing Your Attitude

Module 03: Identifying and Addressing Customer Needs

Module 04: In-Person Customer Service

Module 05: Building Rapport Over the Phone

Learning Outcomes:

Understand fundamentals of customer service for effective communication.

Cultivate a positive attitude to enhance customer interactions and satisfaction.

Identify customer needs and apply appropriate strategies for resolution.

Implement in-person customer service techniques to build trust and rapport.

Develop skills to establish rapport effectively during phone interactions.

Apply learned techniques to enhance customer relationships and loyalty.

Accreditation

All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Customer service representatives

Retail associates

Call centre agents

Hospitality staff

Sales professionals

Career path

Customer Service Advisor

Retail Sales Assistant

Call Centre Operator

Hotel Receptionist

Sales Representative

Customer Support Specialist

Certificates

Digital certificate

Digital certificate - Included

Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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Building Rapport With Customers Course

By Training Express

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