The Portcullis Hotel

This is by far the worst place I have ever stayed. Got back around 11pm to sleep after travelling all day to find we had to walk through a nightclub entrance and fight our way through a packed dance floor to get to our room. When we were in our room, it was as if we were still in the bar. Imagine sleeping on a dance floor with music blasting. The only thing we could hear over the music was the 100 or so people packed into a tiny beer garden right outside our window. There was absolutely no wa...

The hotel stay was reasonable, The customer service and booking handling has been awful. A booking error by the hotel led to payment being taken twice. 8 months of ignored emails and phone calls have still failed to acheiveive the refund owed!

Lovely people - lousy hotel - stairs to rooms not suitable for any one with stair problems - no parking - no food - the en-suite is like nothing I have seen before and the Saturday night we were there there was a disco until 1am and it was like it was in the same room - not open until Friday- seriously don't go there .

I can imagine if you’re going for some drinks and a good night then you’ll be in the right place, however if you actually want to sleep I would look elsewhere. When we arrived we were greeted by a friendly and welcoming staff member (about the only inviting thing about this place). Once we got to the room we were asked if we knew about the late license, which was no where advertised so obviously totally unknown to us. It was quiet until about 9 which we thought we was great news, then the noi...

Pros: Rooms were pretty clean, Shower worked fine with good pressure, beds were comfy, towels provided, staff very friendly, priced low Vs others in the area. Cons: noisy on top of a pub/club, especially Friday and Saturday - closes at 1am so there will be loud noise untill then. Toilet flush was weak, the rooms could use a dust in the cupboards & behind the mirror, no shower soap provided.