This was in 2016 but I'm writing this now because the heartlessness really stuck with me. I booked a pottery course for my wife for Christmas. She only managed to make one class before I had a major accident that left me hospitalised for some time. As a result, she was unable to complete the course because she was at my bedside. When I was able to, I emailed and explained what had happened and asked if they could allow her on the next course because of the circumstances, and how it would be r...