Summer Sizzler!

Buy One Get One Free on our Frontline+ Programmes – GP Admin and Reception Training - online training with a difference; engaging, interactive and highly rated!

Just £79+ vat pp for any 2 programmes!

(Min purchase of 5 credits, these can be activated any time up until 31st Jan 2024)

When booking - click on the date you want to start (this can be amended later if needed)

We focus on building confidence, sharing new ideas and tools, and embedding the learning for lasting behaviour change (whilst having some fun)

We have 3 programmes to choose from:

Positive and Proactive Communication for Effective Call Handling – Communication is at the heart of everything we do – this programme shares our HEART tool with focus on how we communicate using positive language.
Productive Conversations in Challenging Situations – with an increase in demand and frustrations – this programme shares how to best de-escalate conflict enabling a more positive interaction and outcome.
Skills for Confidently Signposting Patients – this focuses on how to ‘Frame’ options for patients positively so that they feel happy to choose the options most suitable!

More Info.......

Frontline+ Training Programmes for GP Healthcare Operational Staff…

Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin

We know how busy it is in frontline roles so we created a professional training map specifically for Frontline staff that is made up of flexible & engaging online training programmes.

Each programme is made up of a series of mini-learning modules that are accessed online & can be completed at the learners own pace over 6-8 weeks.

The programmes also come with downloadable resources, support packs & optional webinars for the learner & the manager to help embed learning.

Programmes work best when whole teams are involved, including the manager; this enables shared learning, consistency of approach & a common language for the whole team.

Frontline+ Training Roadmap…

When developing our Frontline+ training programmes we kept 3 things in mind...

1. Easy to access and time efficient

2. Engaging and interesting

3. The important one...fun & useful!

Each online training programme is made up of:

10-12 Mini-learning modules - Completed at own pace
10-15 mins of learning per module - Mixed mediums
Reflective learning & action plans
Evaluation & certificate
Manager support pack
Staff & manager webinars
Downloadable resources
Access to our Heart of the Surgery Community

Have a look at each of the Programmes available in more detail….

You can download our brochure here:

📎 Frontline Brochure 2023.pdf

Frontline Online Self Learning

Frontline+ Training Programme 2 for 1 Offer!