The Clay Room Leicester

I booked a clay day for my boyfriend's birthday. I haven't received a booking confirmation or any further information. I have tried sending an email through the website, sending a message on instagram and phoning (it just goes through to voicemail). It's now a week before his birthday, and I still don't have confirmation and now need to get him an alternative present at the last minute. Feel like I have been scammed at this point. Really terrible customer service.

We're really pleased with the pots we made at your open day in April and which you kindly glazed for us. Thanks so much. It was a great experience and a lovely venue.

Lack of communication and customer service terrible.Myself and my daughter went to a pottery class April 17th 2022 and had a good day,we both made 2 - 3 items each which we paid for (use of clay) and was informed it would take 4-6 weeks until ready for collection,it is now June 13th and we have heard nothing despite me sending emails and leaving messages on the phone.Nobody has returned calls/messages. Shame as this has ruined our experience and we wouldn’t recommend now to others.

Very bad communication and customer service! Do no recommend