Disappointing to say the least. Did not offer taster session, so booked blocked booking - I was advised that this was non refundable, but could be banked and used at a later date if he wasn’t ready to learn. Due to not being given full information of the rules of the pool I had not prepared my 3yr old for wearing a swim hat and goggles - he became very distressed - to cut a long story short we tried 2 weeks but did not want to end up with him having a fear of water. Almost 2yrs on whenever I...