1 DEFINITIONS

1.1 “Customer” means the individual or organisation who buys or agrees to buy services such as consultancy and training courses from the Supplier;

1.2 “Supplier” means Sirius Training & Certifications Limited, trading as STC Ltd. and 1stc.uk.

1.3 “Contract” means the contract between the Supplier and the Customer for the sale and purchase of services incorporating these Terms and Conditions;

1.4 “Training Courses” means courses that are held in a physical classroom or online virtual training environment which can include bespoke and in-house courses.

1.5 “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Supplier.

2 CONDITIONS

2.1 Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the sale by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.

2.3 Acceptance of delivery of the services shall be deemed conclusive evidence of the Customer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

2.5 The Supplier shall use all reasonable endeavours to complete the services within estimated time frames, but time shall not be of the essence in the performance of any services.

3 ORDERING

All orders for services shall be deemed to be an offer by the Customer to purchase them pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

4 PRICE AND PAYMENT

4.1 The price of the services such as training and consultancy shall be that stipulated on the Supplier’s Website or in a written quote (such as emails or invoices).

4.2 The total purchase price, including VAT will be displayed in the Customer’s shopping cart prior to confirming the order, when purchased online.

4.3 After the order is received the Supplier shall confirm by email the details, description and price for the services.

4.4 Payment of the Price plus VAT must be made in full before delivery of training unless agreed in writing.

4.5 Invoiced amounts shall be due as specified in the invoice (unless purchased directly on the website).

4.6 If the contract is cancelled prior to the training course(s) commencing a fee of 50% of the cost of the training courses will be payable by the Customer to the Supplier dependent upon the notice period given.

5 RIGHTS OF SUPPLIER

5.1 The Supplier reserves the right to adjust the price and specification of any item on the website at its discretion.

5.2 The Supplier reserves the right to withdraw any training courses from the website at any time, however purchased courses will be honoured through the completion period so that the qualification purchased is achieved where all requirements have been met.

5.3 The Supplier shall not be liable to anyone for withdrawing any training courses from the Website or for refusing to process an order.

6 CANCELLATION POLICY

6.1 Once we have received your booking you will be liable for the whole fee unless we receive written notification of cancellation. For bookings cancelled less than two weeks before a course is due to start, 50% of the course fees paid will be refunded or credited to another course. No refund will be made once the course has started, except in exceptional circumstances and then only at the discretion of the Supplier.

6.2 If a trainer fails to attend then a full refund for the course booked will be given.

6.3 All courses – No refund will be made for non-attendance on a course.

6.4 In the event of a cancellation of a course by STC, we will endeavour to inform all participants as soon as possible. All course fees paid will be reimbursed in full, but we are unable to reimburse any other costs which may have been incurred.

6.5 Purchases made from REED.co.uk: Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
In case you decide to cancel your purchase of a course, it can be done in the following way: By filling out the required Cancellation Form and emailing it to info@1stc.uk. If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.

7 WARRANTY

7.1 The Supplier warrants that the courses provided under this Agreement shall be provided using reasonable skill and care, and of a quality conforming to generally accepted and industry standards and practices.

7.2 Without prejudice to Clause 7.1, and except as expressly stated in this Agreement, all warranties whether express or implied, by operation of law or otherwise, are hereby excluded in relation to the courses to be provided by the Supplier.

8 ALTERATIONS TO THE COURSES

The supplier reserves the right to change the specification of any training or e-learning courses at any time. Notice will be given to the Customer who will have the option of cancelling the course and obtain a full refund.

9 INDEMNIFICATION

The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under this Agreement, including any claims brought against the Supplier alleging that any courses provided by the Supplier infringes a patent, copyright or trade secret or other similar right of a third party.

10 USE OF THE WEB SITE

10.1 Your use of the Website constitutes your agreement to all Terms, Conditions and Notices contained herein or otherwise posted on the Website. If you do not accept any of the provisions of the Terms and Conditions, do not use the Website.

10.2 All rights are reserved. Publication or distribution for commercial purpose of any information contained on the site is expressly forbidden without the prior written consent. All material and information on the site is protected by international copyright and similar rights.

11 LIMITATION OF LIABILITY

Except as may be implied by law where the Customer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Customer shall be limited to damages which shall in no circumstances exceed the price of the training courses and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.

12 INTELLECTUAL PROPERTY RIGHT

An Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier, and the Customer shall do all that is reasonable to ensure that such rights vest in the Supplier by the execution of appropriate instruments or the making of agreements with third parties.

13 WAIVER

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.

14 COMPLAINTS

Complaints will be dealt with fairly, confidentially and speedily. All complaints will be acknowledged within 48 hrs.

15 GUARANTEE ITEM DESCRIPTIONS

We are providing this website and its contents on an “as is” basis and make no (and expressly disclaim all) representations or warranties of any kind, express or implied, with respect to our website and the services or products to the fullest extent permitted by law. In particular we do not represent or warrant that the information contained within the services or products is accurate, complete or current. We make every effort to ensure that information contained in our website, databases products and pricing is accurate. However, we can accept no liability for errors or omissions in such information.

16 FORCE MAJEURE

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, and the Supplier shall be entitled to a reasonable extension of its obligations.

17 ASSIGNMENT

The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of the Supplier.

18 SEVERABILITY

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal unenforceable provision eliminated.

19 CHANGES TO TERMS AND CONDITIONS

The Supplier shall be entitled to alter these Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the Customer upon making a purchase.

20 NO THIRD PARTIES

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

21 NOTICES

Any notice to be given by either party to the other may be served in any written form.

22 ENTIRE AGREEMENT

This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written.

23 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English Courts.

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