Just been harassed and lied to by Lisa, who tried to claim she was calling on behalf of my insurance company. When I called my insurer, they said they have no records of her, or this company on my file. Make sure and record any calls you have with them, and if you think it's fraud, forward all details to the relevant body (calls, texts and emails) as I have
One of the staff members name Lisa who was taking a statement from me in relation to a car accident is alarmingly rude. Generally, I like to give people the benefit of the doubt and not react to such individuals. However, when questioning me in relation to this I felt like I was being interrogated rather than supporting in dealing with the process in a calm and succinct manner. She also misstated the details of the claim that I supplied earlier and then accused me of giving an incorrect state...