Very friendly and great with the kids.
Edit: change from 5* to 2*
After taking the kids for nearly a year they've not progressed them at all.
They've simply been trotted round the paddock every week. The kids still enjoy it but they're not improving.
I asked about getting them some private lessons and was told they weren't old enough. I then enquired about how they would improve or go up a group. Apparently they try to move the whole group up in one go. Given the group potentially changes...