When trying to organise a taster session for my two children, ages 5 and 6, I was refused the opportunity to spectate. Phoenix provided false information saying that this was due to covid and safeguarding reasons. I was given no offer to view the facilities or speak to the staff in person to put my mind at rest. Phoenix expected me to send my two small children for a taster session without me being able to view the facilities or view the instruction that my children would receive. I was given...