Customer Service, KYC, CDD & CRM Training - CPD Certified Course

Description

Stop juggling separate training! This comprehensive bundle equips you with exceptional customer service skills, in-depth KYC & CDD knowledge, and CRM mastery. Impress employers, boost your career, and become the ultimate customer service champion - all in one go!

What you'll get from this course:

Diploma in Customer Relationship Management (CRM):

Learn the fundamentals of CRM, explore best practices, and discover how to leverage CRM systems to build stronger client relationships, improve customer satisfaction, and drive business growth.

Sales: Psychology of Customers:

Uncover the secrets of customer behaviour and psychology. Gain insights into what motivates customers to buy, and develop effective communication strategies to convert leads into loyal clients.

Phone-Based Customer Service:

Master the art of phone-based interactions. Develop your communication skills, learn to handle challenging situations, and build rapport with customers over the phone.

Know Your Customer (KYC):

Understand the importance of KYC regulations and how they are implemented in various industries. Learn how to verify customer identities, manage risks, and ensure compliance.

Customer Service Fraud Officer:

Develop the skills and knowledge to detect and prevent customer service fraud. Learn about common fraud schemes, red flags to watch out for, and how to protect your organisation from financial losses.

Know the Selling Strategies that Boost Customer Acquisition:

Explore proven sales strategies that can help you attract new customers and grow your client base. This course will equip you with the tools to identify customer needs, craft compelling sales pitches, and close deals effectively.

15 CPD hours / points Accredited by CPD Quality Standards

This course bundle is designed for individuals with no prior experience or qualifications in customer service. However, a basic understanding of business principles and a strong desire to excel in client interaction would be beneficial.

By completing this comprehensive course bundle, you can open doors to a variety of exciting career paths in customer service, sales, and account management. Here are just a few possibilities:

Certification of completion

Digital certificate - £9

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate.

Certification of completion

Hard copy certificate - £15

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).