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£124
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Level 3 Emergency First Aid At Work
By Magpie Training
(3)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered In-Person
You travel to organiser or they travel to you
Consett
3 days
All levels
Description
Our Level 3 Award in First Aid at Work is a qualification and gives the participant the knowledge and skills to take on the role of a first aider in the work environment. Employers can book this course for their employees in the knowledge that they are fulfilling their legal statutory responsibilities for providing quality first aid training.
The following evidence provided by the HSE (Health & Safety Executive) shows the importance of qualified first aiders in the workplace.
This qualification is recommended by the Health & Safety Executive for workplace & high risk environments.
1.8million workers in Britain had an accident at work in 2021/2022
123 people killed in work-related accidents
565,000 workers sustained a non-fatal injury at work
36.8 million working days lost due to work-related illness and workplace injury
914,000 workers suffering work-related stress, depression or anxiety
123,000 workers suffering from COVID-19 believed to be from workplace exposure
Work-related injury and new cases of ill health cost Britain an estimated £18.8 billion in 2019/20
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Frequently Asked Questions
Who is the course for?
This course is suitable for any person looking to develop and enhance their knowledge and understanding of customer service skills in the workplace. Learners will learn about both the theory and practice of effective customer service.
what is covered in the course?
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• Understand what customer service is
• Basics of customer relationship
• Understand why excellent customer service is important
• Be able to identify our customers
• Have learnt basic everyday skills in dealing with customers
• Understand how to give your best when dealing with difficult customer interactions
• Be equipped with strategies to protect your own wellbeing when dealing with customers who challenge us
• Customer care –from a powerful mindset to a perfect attitude
• Showing genuine care to generate trust
• Identify, anticipate and fulfil your customer needs
• Managing and exceeding your customer expectations
• The keys to success to effective complaints handling
• Understanding your clients’ perspective better
What will the participant of the course be doing?
The course is both theoretical and activity based in nature
The participant will receive up to date research based information relating to drag lift injuries and the implications for service users, care staff and health & social care organisations.
Discussion, case studies and group work will be used to facilitate understanding and knowledge and they will be encouraged to outline their personal experience of the topics covered in the course
assessment will include written questions.
About The Provider
Magpie Training
Consett
(3)Magpie Training has been proudly providing high quality training to the North East since 2012. What differentiates us from other businesses is our ability to truly connect with our customers, and provide the exceptional, compassionate service they deserve.
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