The training side is what you would expect. I signed up for two courses, the forklift training and the HGV training. Forklift training all fine and passed the problem started when I needed to cancel the HGV course and request a refund. Almost two months now and still no refund, I have contacted my bank to help as they are not providing a refund. My advice, there are cheaper and more reputable options out there. Don't make the same mistake I did.