I was withdrawn without reason during the lockdown even when I have proven that I was shielding due to my underlying issues. They never checked emailed and ask to re apply.
That girl that answered sounded like she didn't know what was going on.
Rang about registration and she said she didnt know how to transfer and said i will stick you over, think her name was clare or charlotte, if thats how she answers phone god help them, sounds like she is a 12 year old!