Booking options
£25
£25
On-Demand course
17 minutes
All levels
There's a world of difference between a hastily typed email and a carefully crafted message that gets the right response from colleagues and customers. There really is an art to business email etiquette - and individuals and organisations dealing with emails on a day-to-day basis should make this course a top priority.
The Business Skills: Email Etiquette is designed to provide you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers. In this course, you will discover why good structure - including an appropriate greetings and a compelling call to action - gets results.
Learn powerful writing and formatting techniques to engage customers and colleagues. And you'll find out not just what you should, but also what you shouldn't do to stay on the right side of company policy and the law.
Understand best practices for composing messages
Understand best practices for responding to messages
Learn about writing styles
Format and proof emails
Learn tips to minimize common mistakes
Basic computer skills
Students who want to create more effective emails
Introduction | |||
Introduction | FREE | 00:01:00 | |
Structuring an Email | |||
Setting Up an Email | 00:03:00 | ||
Composing an Email | 00:03:00 | ||
Proper Style and Formatting | |||
Writing Style | 00:03:00 | ||
Formatting an Email | 00:02:00 | ||
Proofing an Email | 00:01:00 | ||
Responding to Emails | |||
Replying | 00:01:00 | ||
Forwarding | 00:02:00 | ||
Conclusion | |||
Course Recap | 00:01:00 | ||
Course Certification |
We understand more than anyone how important it is for yo...