Giggear

They have an amazing collection of music gear. Nice friendly staff. They even do guitar lessons..

I'd previously bought guitars from Gig Gear way back when it was still a little shop in Hertford, took the trip to Harlow today to visit the shop in its new incarnation and wow! what an amazing space with a great collection of instruments (at good prices), it's great to see the business thriving. I was rather taken by a Fender Jazzmaster (I grew up in the 90's, grunge is still king to me!) which the friendly staff let me demo. The member of staff who spent time with me was great, really atten...

sent my classical guitar for refret, email customer service was rude and did not treat me as a customer. After I checked the refret with my own tools and noticed that the frets were not perfectly level, I expressed my dissatisfaction and requested the guitar to be picked up again for a proper levelling. This was sorted out but the employee (or the owner, I don't know who runs the place there) consented with my request with a grudge by saying nonsense such as "I really don't understand your pr...

Ordered a guitar case as website said in stock. After a week of waiting I was told that they still didn't have it and would have to wait another week to possibly have it. Guitarguitar had it in stock in Newcastle however, it was cheaper and delivered within 2 working days. Lesson learnt. Don't was your time with giggear.

I popped in today and bought a set of strings for my electric guitar. I snapped the high E string when I tried to replace it myself. So off I went back to GigGear and the salesman there (sorry I didn't ask his name) took my guitar and fitted a new string, he also adjusted the bridge to rectify buzzing strings. I can't thank him enough for his excellent work, Its so good to know there are such helpful staff at the store.