Bought a rug online which qualified for free delivery as over £60 which is advertised all over the website. I returned the rug at my cost of £8.50 and only received a partial refund which was minus £5 with no explanation to what the deduction was for. On phoning Fearns farm to question the partial refund I was told it was for the postage to which I explained I didn't pay postage as my order qualified for free delivery as it was over £60. The lady then hung up on me!! Not impressed, poor custo...