Equinox Kensington

Very disappointing gym from a management availability, follow up with members and customer service. I have been a member there for a while but decided to exit because of bad service. A shame as the facilities are good and they have some of the best teachers in town! Up your game Equinox Kensignton, you are not a great image to the Equinox brand…

The gym is great but the customer service and the management do their best only to make you a member but after that any kind of problem you have or if you need to cancel the membership they don’t do anything to help you and just put you to talk with someone else over and over. I have been dealing with them for more than 3 months for the same issue which comes from them. Being reassured that everything is fixed and keep receiving emails for outstanding fees out of nowhere. Big disappointment.

Been a member at Equinox since 2015, starting in NYC, then moved to London in 2017 and the level of Equinox Kensington has been on a continuous decline since then with a sharp acceleration in the standard of what one has come accustomed to at both Equinox and from what to expect from gyms and fitness clubs these days. Unfortunately I can’t take a picture of the air temperature in the gym for obvious reasons, but the fact that they don’t have a functioning AC system that keeps the gym cool is...

Gym is nice and clean. Never really crowded but I hate the fact that they close the valves for the water fountains almost entirely to try to reduce costs. People will still drink water but it takes almost a minute to fill up a 0.5l bottle. Makes me angry every single day 🥶

Nice facility. Everything you could possibly ask for in a fitness club. The cafe / lounge is very convenient. The music is pretty chill and eclectic. You enter the building along the side street not from the High St. You then take the elevator to the 5th floor. The same floor as Warner Music. Please note: You don’t have to show your phone to the front desk to gain entry. You just have to click “CHECK IN” on the app. Your profile turns green and it means your good to go. The human behind the d...