Custom House Surgery

Worse GP ever. Never have available appointments, not even for babies. I've never seen in my life such a treatment, the staff is always rude. There is no responsibility at all for the wellbeing of the patients. This GP surgery is a proof of the health system in London.

This place has had my lung function results for over a week I was told I need to go online to get the results by a call back from the doctor I did this Friday 6th January got a text today to say someone will call me on the 31st January,what type of Shambles are you running here? Spoke to this practice today and they said they are short of doctors and it's a general thing that you have to wait a month to talk to anyone, no wonder a and e is full with people if they can't get an appointment wit...

If possible, I will give negative infinite stars! Rude and irresponsible staff, unprofessional clinic which just know how to cheat government funding but ignoring the benefits of the urgently needed patients. Shut down this clinic and fire those staff! If one day those staff cannot get treatment promptly and their healthies and lives at risk, they deserve! Shame of NHS! Shame of being a medical institution!

Oh my God! Unfortunately, This surgery is always been a disappointment. There is always always and always a long waiting. When you fill the online form for appointment, no matter how urgent the thing is, you will get an appointment atleast after 10 days. Why this long? What is the point if you will be attended after 10 days? Doctors just try to wrap the call up and get to the next patient as soon as possible. Sorry, it just keeps you so frustrated.

While at my appointment I spoke to my diabetes Dr today to complain about some issues regarding attitude of staff at the reception. He called the manager of the surgery who was not available at the time. I heard this surgery used to be the best a few years ago. Over all I’m happy that they are going to make some changes to improve customer service. I was told that they will start to leave the doors open so people don’t have to wait outside until reception is free.