Whilst I felt that they were very helpful over the phone, we found the training session itself disappointing / uncomfortable and somewhat chaotic. There seemed to be far too many dogs enrolled for the space. On reflection, I wasn't asked for any details when I called, so realised that they perhaps just tell people to turn up and work with anyone who does. It was very crowded and many of the dogs (my own included) spent a lot of time barking, which made it very hard to hear the trainer. She us...