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Highlights of the Course Course Type: Online Learning Duration: 50 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about dignity and privacy in health care Understand the core competencies and principles of dignity and privacy in health care Explore the various areas of dignity and privacy in health care Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert health and social care worker Dignity & Privacy This dignity and privacy course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. There are two crucial attributes you must have when working with people in a caring, supportive environment. First, all service users must be treated with dignity and the second crucial attribute is privacy. The dignity and privacy course will start by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It will then go on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected. Who is this Course for? This comprehensive Dignity & Privacy course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this dignity and privacy in health care can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Dignity & Privacy course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Dignity & Privacy course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Dignity & Privacy course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: Overview of the Course Module 2: Understanding the Principles Module 3: Dignity - Good Practice Part 1 Module 4: Dignity - Good Practice Part 2 Module 5: Privacy - Good Practice Module 6: Self-care Module 7: Overcoming Barriers to Dignity and Privacy Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

This Dignity & Safeguarding course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Dignity & Safeguarding qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through this Dignity & Safeguarding course, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Dignity & Safeguarding course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Dignity & Safeguarding Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dignity & Safeguarding Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Dignity & Safeguarding course. ***Courses are included in this Dignity & Safeguarding Bundle Course Course 01: Dignity & Safeguarding Course 02: Level 2 Certificate in Understanding Working in the Health Sector Course 03: Clinical Psychology Diploma ***Other Benefits of Dignity & Safeguarding Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Dignity & Safeguarding*** Detailed course curriculum of the Dignity & Safeguarding Course: Module 1: Understand Safeguarding in Adult Health and Social Care Module 2: Principles of Dignity in Adult Health and Social Care Practice Module 3: Understand Duty of Care in Adult Health and Social Care Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care ------------------------- Assessment Method After completing each module of the Dignity & Safeguarding, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Dignity & Safeguarding course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Dignity & Safeguarding This Dignity & Safeguarding course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Dignity & Safeguarding There are no specific requirements for this Dignity & Safeguarding course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

There are two crucial attributes you must have when working with people in a caring, supportive environment. First, all service users must be treated with dignity and the second crucial attribute is privacy. The course will start by defining dignity and privacy within the healthcare sector, and will explain how the two are quite often linked. It will then go on to give you a range of useful professional tips about setting up the right working relationship with your service users, and discuss some of the issues that can arise when dignity and privacy are not respected.

This course is aimed at anyone working in the Care Sector to improve awareness and knowledge of dignity and how workers can help protect it. Learners will understand their roles and responsibilities, a clear understanding of the 7 principles of dignity, and show an increased understanding of best practice for communicating with service users. Explore how dignity starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide a dignified service. It will describe how care staff provide and the way they provide it, are the standard by which service users will measure whether they have been treated with dignity and respect.

This Dignity & Safeguarding - Level 2 course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Dignity & Safeguarding - Level 2 qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through this Dignity & Safeguarding - Level 2 course, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Dignity & Safeguarding - Level 2 course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Dignity & Safeguarding - Level 2 Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dignity & Safeguarding - Level 2 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Courses are included in this Dignity & Safeguarding - Level 2 Course Course 01: Dignity & Safeguarding - Level 2 Course 02: Level 2 Health & Care Course 03: Level 5 Mental Health Care - MCA and DOLS ***Other Benefits of Dignity & Safeguarding - Level 2 Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Dignity & Safeguarding - Level 2*** Detailed course curriculum of the Dignity & Safeguarding - Level 2 Course: Module 1: Understand Safeguarding in Adult Health and Social Care Module 2: Principles of Dignity in Adult Health and Social Care Practice Module 3: Understand Duty of Care in Adult Health and Social Care Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care ------------------------- Assessment Method After completing each module of the Dignity & Safeguarding - Level 2, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Dignity & Safeguarding - Level 2 course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Dignity & Safeguarding - Level 2 This Dignity & Safeguarding - Level 2 course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Dignity & Safeguarding - Level 2 There are no specific requirements for this Dignity & Safeguarding - Level 2 course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Dignity & Safeguarding - Level 2 course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

This Level 2 Dignity & Safeguarding course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Level 2 Dignity & Safeguarding qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through this Level 2 Dignity & Safeguarding course, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Level 2 Dignity & Safeguarding course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Level 2 Dignity & Safeguarding Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Dignity & Safeguarding Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 2 Dignity & Safeguarding course. ***Courses are included in this Level 2 Dignity & Safeguarding Course Course 01: Level 2 Dignity & Safeguarding Course 02: Level 2 Health & Care Course 03: Clinical Psychology Diploma ***Other Benefits of Level 2 Dignity & Safeguarding Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 2 Dignity & Safeguarding*** Detailed course curriculum of the Level 2 Dignity & Safeguarding Course: Module 1: Understand Safeguarding in Adult Health and Social Care Understand the national and local context of safeguarding and protection from abuse Know how to recognise potential and actual abuse and harm Know how to respond if abuse or harm is disclosed, suspected or alleged Understand ways to reduce the likelihood of abuse or harm Know about information and support in relation to abuse or harm Module 2: Principles of Dignity in Adult Health and Social Care Practice Understand the principles of dignity in adult health and social care Understand the potential impact on individuals when accessing and using health and social care services Understand how to apply the principles of dignity in adult health and social care Understand how person centred approaches contribute to dignity in adult health and social care Understand the role of the health and social care worker in relation to promoting dignity Understand the importance of professional relationships for dignity and service provision Module 3: Understand Duty of Care in Adult Health and Social Care Understand what is meant by 'duty of care' Know about dilemmas and conflicts relating to duty of care Know how to recognise and report unsafe practices Understand the impact of own actions on individuals and others Understand the importance of consent in health and social care practice Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care Understand dilemmas that may be encountered in adult health and social care Know about issues of public concern in adult health and social care ------------------------- ***Free Courses: ------------------------- ***Level 2 Health & Care*** Module 01: An Overview of the Safety in the Workplace Module 02: What is a Hazard Module 03: Rectifying Hazards Module 04: Implementing Proactive Measures Module 05: How to Prepare and Undertake a Safety Plan ------------------------- ***Clinical Psychology Diploma*** Module 01: An Overview of Mental Health Module 02: Different Viewpoints in Psychology Module 03: Social Psychology Module 04: Utilising Cognitive Psychology Module 05: Understanding Childhood and Adolescent Psychiatric Disorders Module 06: Understanding Stress and Anxiety Disorders Module 07: Understanding Schizophrenia Module 08: Understanding Personality Disorders Module 09: Understanding Mood Disorders Module 10: Understanding Eating & Sleeping Disorders Module 11: Understanding Self-Harm and Suicide Module 12: Treating Mental Illness: Medication and Therapy ------------------------- Assessment Method After completing each module of the Level 2 Dignity & Safeguarding, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 2 Dignity & Safeguarding course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Dignity & Safeguarding This Level 2 Dignity & Safeguarding course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Level 2 Dignity & Safeguarding There are no specific requirements for this Level 2 Dignity & Safeguarding course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 2 Dignity & Safeguarding course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Definition epilepsy Various types of siezures About this event Definition epilepsy Various types of siezures Classification and management of seizures Ethical and legal responsibilities Recognising triggers and precipitants Person centred care Documentationa and record keeping The impact of rescue medication and anti-epileptic drug therapy Buccal Midazolam: what is it, uses in epilepsy, side effects Rectal Diazepam: uses in epilepsy, side effects, administration Emergency care plan and when to call an ambulance Risk assessment/promotion of safeguarding and dignity Epilepsy medication demonstration

This Dignity and Safeguarding - Level 2 course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Dignity and Safeguarding - Level 2 qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through this Dignity and Safeguarding - Level 2 course, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Dignity and Safeguarding - Level 2 course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Dignity and Safeguarding - Level 2 Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Dignity and Safeguarding - Level 2 course. ***Courses are included in this Dignity and Safeguarding - Level 2 Course Course 01: Dignity and Safeguarding - Level 2 Course 02: Level 2 Health & Care Course 03: Level 5 Mental Health Care - MCA and DOLS ***Other Benefits of Dignity and Safeguarding - Level 2 Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Dignity and Safeguarding - Level 2*** Detailed course curriculum of the Dignity and Safeguarding - Level 2 Course: Module 1: Understand Safeguarding in Adult Health and Social Care Module 2: Principles of Dignity in Adult Health and Social Care Practice Module 3: Understand Duty of Care in Adult Health and Social Care Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care ------------------------- Assessment Method After completing each module of the Dignity and Safeguarding - Level 2, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Dignity and Safeguarding - Level 2 course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Dignity and Safeguarding - Level 2 This Dignity and Safeguarding - Level 2 course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Dignity and Safeguarding - Level 2 There are no specific requirements for this Dignity and Safeguarding - Level 2 course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Dignity and Safeguarding - Level 2 course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

This Course at a Glance Define dignity and privacy within the healthcare sector Understand how dignity and privacy are linked or interdependent Know how to achieve the 10-Point Challenge Understand dignity and privacy from the service user's point of view Identify the needs and wants of the service users Demonstrate the importance of the service user's choice in terms of dignity and privacy Learn how to help service users in making informed choices Know how to set up the right working relationship with the service users Recognise the steps that require to be taken to increase the service user's sense of dignity Know how to establish effective communication with service users Understand the importance of proper pain management Know how the eating habits and nutritional needs are linked with dignity and privacy Understand how to maintain equality and diversity in a care setting Demonstrate the simple ways to protect the privacy and recognise the risk of self-neglect Know how to overcome the barriers to dignity and privacy Dignity & Privacy Course Overview When working with people in a caring setting, the two most important attributes to have are dignity and privacy, both of which should be respected at all times. Additionally, medical practitioners in the United Kingdom are required to follow the General Medical Council's 'Good Medical Practice' guidelines, which mandate that they must 'treat patients as individuals and respect their dignity and privacy.' This Privacy and Dignity in Care course is designed to assist healthcare professionals to promote and protect the dignity and privacy of those in their care. This course covers the definition of dignity and privacy in the healthcare industry, as well as an explanation of how the two are frequently intertwined. It also includes a number of professional tips on how to develop positive working relationships with your service users, as well as an explanation of how to overcome hurdles to dignity and privacy in a care setting. Poor or uneven standards of dignity and respect are experienced by 23% of patients in the UK which approximates about 2.8 million people per year. Moreover, people tend to seek medical help at a very vulnerable and fragile time in their lives. Therefore, taking care of people as individuals and treating them with the respect they deserve is vital as it helps them feel supported and safe, resulting in high patient satisfaction. Upon successful completion of this Privacy and Dignity in Care course, you will be able to promote and uphold the dignity and privacy rights of the people under your care. Who should take this course? This Privacy and Dignity in Care course is suitable for: Nurse Care workers Healthcare assistants (HCAs), Support workers Care assistants Community services Social care workers Volunteers Although this course on Privacy and Dignity in Care is primarily designed for Care and Support Workers who work in a social care context; it may also be useful to a broader audience of persons interested in learning more about dignity and privacy legislation, as well as how to build effective working relationships with those in need. Entry Requirements There are no academic entry requirements for this Dignity & Privacy Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Privacy and Dignity in Care Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Overview of the Course Module 2: Understanding the Principles Module 3: Dignity - Good Practice Part 1 Module 4: Dignity - Good Practice Part 2 Module 5: Privacy - Good Practice Module 6: Self-care Module 7: Overcoming Barriers to Dignity and Privacy Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org