9 Courses

We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect!  We are delivering the content online - Live!  Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support the development pathway of GP admin staff.  Just £79+vat pp for a half day workshop with resources. The first in the series is: Positive & Proactive Communication for Effective Call Handling This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions! We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Heart Of The Surgery Changes & Choices Patient Experience Effective Communication Managing Other’s Emotions & Challenging Patients Importance of Signposting Keeping Motivated Creating New Habits We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Become a skilled office admin and receptionist with our comprehensive course. Master key administrative tasks, communication skills, and customer service. Enroll now!

Frontline+ Training Programmes for GP Healthcare Operational Staff… Our Frontline+ Programmes are designed for operational staff that deal directly with patients, for example - Reception / Patient Co-ordinators / Care Navigators / Admin

Spring into Savings. Enjoy the biggest price fall this Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to build a career in the UK's thriving business world? Do you have a passion for organization and communication? Look no further than our online course, "Office Skills: Secretarial & PA Training". Secretarial and Personal Assistant (PA) roles are in high demand in the UK, with businesses of all sizes seeking skilled professionals to manage their day-to-day operations. As a Secretarial or PA professional, you'll have the opportunity to work in a variety of industries, including finance, healthcare, law, and more. This course is designed to equip both beginners and professionals with the skills and knowledge necessary to excel in the field. Our comprehensive curriculum covers everything from business telephone skills to advanced MS Excel, giving you a well-rounded understanding of the modern office environment. Here are just a few of the learning outcomes you can expect from our course: Gain an understanding of reception and the role of the receptionist Develop strong business telephone skills, including call handling and message taking Learn how to represent your boss and company in a professional manner Master mail services and shipping, including postage rates and package tracking Understand how to arrange travel and accommodations for executives and clients Learn how to organize and execute successful meetings and conferences Develop time management and organizational skills to increase productivity Gain proficiency in advanced MS Excel, including formulas, functions, and data analysis and much more... Upon completion of our course, you'll be equipped with the skills necessary to excel as a Secretarial or PA professional. You can expect a variety of career paths, including roles as an Executive Assistant, Office Manager, or Administrative Assistant, with average salaries ranging from £20,000 to £40,000 per year. So why wait? Enrol in "Office Skills: Secretarial & PA Training" today and take the first step towards a rewarding and fulfilling career. Along with this Office Skills course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Office Skills Bundle Consists of the following Premium courses: Course 01: Office Skills Course 02: Paralegal Course 03: GDPR Course 04: Document Control Course 05: MS Word Diploma Course 06: Touch Typing Essentials Course 07: Assertiveness and Self Confidence Development Course 08: Motivation Skills Course 09: Functional Skills IT Course 10: Performance Management Course 11: Workplace Confidentiality Benefits you'll get choosing Apex Learning for this Office Skills: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title Office Skills course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Office Skills designedby expert instructors Learn about Office Skills at your ease - anytime, from anywhere Study the Office Skills course from your computer, tablet or mobile device CPD accredited Office Skills course - improve the chance of gaining professional skills Office Skills Course Curriculum of Office Skills Course 01: Office Skills Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Mail Services and Shipping Travel Arrangements Organising Meetings and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing/Petty Cash Business Environment Advanced MS Excel How will I get my Certificate? After successfully completing this Office Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Office Skills course bundle. Requirements This Office Skills course is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Office Skills) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

Are you looking to improve your current abilities or make a career move? Our unique Hotel Management & Administrative Skills Course might help you get there! Expand your expertise with high-quality training - study and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Hotel online training course. Students can expect to complete this Hotel Management & Administrative Skills training course in around 7 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. This course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of this course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. The covers everything you need in order to progress in your chosen career. Enrolling on this course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. The Hotel Management & Administrative Skills course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose this course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete this program in your own time, at your own pace Each of our students gets full 24/7 tutor support Curriculum of this Course: Our course consists of the following learning modules: Introduction to the Course Course Objectives Module 01: An Overview of Hotel Reception Customer Service Duties Financial Duties Overlap with Concierge Required Skills Promotion Potential Essential Skills for a Receptionist Hotel Receptionist Training Basic Training Technology Training Other Duties Length of Training Become a Successful Hotel Receptionist Learning About the Role Gaining Experience Finding a Job Career Path Ideal Skills Working Hours, Patterns and Environment Career Path and Progression Module 02: Hotel Reception Standard Procedures Standard Operating Procedures Most Common Tasks in The Hotel Reception Guest Registration and Check in Process Email Bookings Pre-Arrival Checks Module 03: Customer Service in Hotel Reception Customer Service High Quality Customer Service Module 04: Communication Skills Required for Hotel Reception The Importance of Effective Communication Verbal Communication Visual Communication Benefits of Effective Communication in the Hotel Industry Conduct Staff Training Results of Great Communication Skills Importance of Front Office Communication Interdepartmental Communication Switchboard Operators Do's and Don'ts of Hotel Communication Essential Attributes of Front Office Staff Effective Speaking The Effect of Breath on Voice and Speech Vocal Production Module 05: Telephone Handling in a Hotel Call Handling Greeting the Call Blind Transfer Reservation Enquiries Ending the Call For Reservations For General Enquiries Build Telephone Skills for Telephone Operators Telephone Systems for Hotels An Intelligent, Affordable Phone System for Your Hotel Enhancing Your Guests' Experience Supporting Different Users Drive Down Voice and Data Costs Increasing Your Revenue Module 06: How to Handle Difficult Hotel Guests Dealing with Stressful Situations Dealing with the Noise Issue Patience Is the Key How to Deal with An Angry Hotel Customer Follow Up The Bottom Line Module 07: Administrative Skills as a Hotel Receptionist Skills Why Organizational Skills Are Important Module 08: Computer Skills and Programs Top Computer Skills Module 09: Brand Standards in the Hospitality World Introduction to Branding in the Hospitality Industry The Importance of Branding to Your Hospitality Business Building Your Brand Target Whom You Want to Serve Give Customers a Great Experience at Every Point of Contact Module 10: Being a Team Player: Working with Other Hotel Departments Important Aspects to Encourage Teamwork in Hospitality Qualities that Make a Good Team Player Great Characteristics of a Great Team Player Module 11: Safety and Security in the Hotel Use Intelligent Access Control Systems Move to Mobile Keys Install Advanced Surveillance Technology Train Employees to Know Safety Procedures Keep Your Guests Informed Tighten Cyber Security Some Ways to Help Boost Hotel Security for Guests and Employees Safety and Security of Guests, Employees and Assets Bomb Threat Security Safety and Security Measures for Women Hotel Guests Safety Issues Fire in Hotel Module 12: Sales and Marketing as a Hotel Receptionist Selling Techniques Brainstorming areas for promotion Sales Skills Tools for Marketing Your Hospitality Business Module 13: Dressing the Part: Creating the Professional Look in Hospitality Dressing for a Hospitality Job What to Wear for a Restaurant Job What to Wear for a Hotel Job What to Wear for a Resort or Spa Job What to Wear to a Hospitality Interview Module 14: Keeping Stress Under Control on the Job Stress in the Workplace When is Workplace Stress Too Much? How Managers or Employers Can Reduce Stress at Work Module 15: Legal Issues in Hospitality Hotels Laws UK Importance of Knowledge of Laws in The Hospitality Industry How OSHA Regulations Affect the Hotel Business Module 16: The Future for Hotel Receptionists The Role of the Hotel Receptionist Skills of a Good Receptionist Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Show off Your New Skills With a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. Who is this course for? Is This Hotel Management & Administrative Skills Course Right for You? This course is ideal for anyone interested in this topic and who wants to learn more about it. This course will help you gain a strong understanding of the core concepts and will allow you to gain in-depth knowledge of the subject matter. This course is suitable for everyone. There are no specific entry requirements, and you can access the course materials from anywhere in the world. Requirements There are no previous knowledge requirements for the Hotel Management & Administrative Skills program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path This Hotel Management & Administrative Skills course will help you to kickstart or take your career in the relevant sector to the next level. This course will help you achieve a position of respect and dignity, and you will be able to get ahead of the competition. The certificate will add significant weight to your CV and will help you in procuring jobs in the relevant industry.