4 Educators providing Courses

food technical services

Food Technical Services offer confidential advice, support, mentoring, project management, part time technical management and training services to the food industry. Our services include assistance with: factory design, process and product design/development, food safety, food quality, hygiene systems, Food labelling, Export and customer / 3rd party approval and certification, also training in HACCP / food safety / manufacturing. Our aim is to enable our clients to meet the requirements of their customers, potential customers and legislators, to widen access to a broader market and increase business opportunities. The business was founded in 2007 by Food Industry Technical specialist (Food Technologist) Ian Meek who began operating in the industry in the mid 1980s. The Inverness based business has a well established network of specialist support and a client list in excess of 230 businesses across Britain, Ireland and beyond.

dm training consultants ltd

I have spent over 25 years in the hospitality business, working and understanding people at all levels of customer service. Initially I worked in various hotels throughout Scotland learning all aspects of customer service journey and working at high levels of customer service delivery. I do love to see customer service carried out naturally and without Donna Matherseffort where customer service facing staff just ‘get it’. All too often unfortunately we see businesses who focus on customers now and again but not tapping into the detail or emotions that go along with delivering something special for your customers. I started DM Training in 2006 to help put some of my experiences and knowledge into practice and deliver training to help businesses rise to the ever increasing challenges we come across in today’s market place. Having my own business has been a real life challenge but the rewards personally have been exciting and it has enabled me to look at the things in life that really matter. Firstly, I have learnt that in order to capture your audience when in a training role, make it fun and appealing to everyone. Doesn’t matter the subject area, if its not captured your audience then it is not being effective. Secondly - you can if you think you can. By delivering training using this principle you can deliver effective training that matters and get results. My training has taken me all over Scotland delivering training to a variety of organisations at various levels and this is what makes it exciting and keeps the energy alive. I do hope you get a chance to come along to one of our training courses on offer and enjoy the experience.

lebanon cottage - self catering holiday accommodation

sns recruitment - catering & hospitality agency | online training courses