10529 Courses

Overview Learn about Sales and Marketing Principles from industry experts and boost your professional skill. This Sales and Marketing Principles course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Sales and Marketing Principles. You'll also gain the skills of Sales and Marketing Principles to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Sales and Marketing Principles professionals and gain first-hand experience of Sales and Marketing Principles problem-solving. The Sales and Marketing Principles  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Sales and Marketing Principles, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Sales and Marketing Principles will provide you with the latest information and updates of Sales and Marketing Principles. It will keep you one step ahead of others and increase your chances of growth. Why buy this Sales and Marketing Principles? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sales and Marketing Principles you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sales and Marketing Principles does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Sales and Marketing Principles was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Sales and Marketing Principles is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Sales Skills for Beginners Mindset Attitude 00:01:00 Values 00:03:00 Beliefs 00:02:00 How to Change Beliefs 00:04:00 Goals 00:06:00 Focus 00:02:00 The Extra Mile 00:03:00 Team Player 00:02:00 Accentuate the Positive 00:03:00 Be a Winner! 00:02:00 Organizational Skills Pre-call Research 00:02:00 Gaining Appointments 00:04:00 Pre-call Planning 00:04:00 Route Planning 00:04:00 Prioritizing your Time 00:02:00 Controlling the Controlable 00:03:00 Product Knowledge Know your Products 00:03:00 Features and Benefits 00:03:00 Customer Perception 00:02:00 Sales Calls Beginning Sales Calls 00:03:00 Listening & Question Listening Skills Part 1 00:07:00 Listening Skills Part 2 00:05:00 Uncovering Needs 00:05:00 Closing Sales Calls Closing a Sales Call 00:04:00 Following Up Post Call Analysis 00:05:00 Follow Up Actions 00:02:00 Onwards 00:01:00 Final Thoughts 00:01:00 Mastering Sales Techniques The Guaranteed Way to Improve Your Sales Technique The Number One Universal Killer Question in Selling 00:03:00 The Importance of Establishing the Clients Expectations 00:02:00 How to Close the Sale Without Sounding like a Salesman 00:04:00 Why People Buy and How to Get Them to Buy from Us People Buy Emotionally and Justify Logically. What to Do About It 00:04:00 Don't Assume You Know the Buyer's Priorities 00:05:00 How to Unearth the Buyer's Strategic Needs 00:03:00 The Importance of Implications 00:04:00 Why People Don't Buy and How to Counteract Any Objection Being Prepared for Objections 00:04:00 The Most Common Objections and How to Handle Them 00:04:00 How to Get People to Choose What You Want Them To 00:04:00 What Buyers Say and What They Really Mean 00:03:00 Holding a High Price What Does Value For Money Really Mean? 00:03:00 Five Proven Techniques to Save Money and Make Money 00:04:00 The Words: 'Typically', 'Realistically', 'Currently', 'Given' and 'Yet' 00:02:00 Justifying Your Price - the Power of One 00:04:00 The Final 'Killer Questions' That Allow You to Negotiate More Successfully 00:04:00 Win-Win and Increasing Average Order Value The Real Meaning of 'Win-Win' 00:04:00 The Rules for Discounting 00:03:00 How to Hold a High Price 00:04:00 How to Increase Average Order 00:03:00 The Compromise Effect 00:03:00 Sales Techniques You Need to Know All You Need to Know About Time Management 00:03:00 Recognising the Moment That Matters and the Role of 'Enough' 00:06:00 What to Do When It Starts Going Wrong 00:05:00 How to Understand Other People - Can You Clarify? 00:04:00 How to Build Your Reputation and Getting Your Client to Feel Indebted to You 00:04:00 Selling in the Long Term and Being Recommended 00:04:00

In a world where our lives are increasingly online, network security is more important than ever. This Computer Network Security from Scratch to Advanced course will teach you everything you need to know about computer network security, from the basics of how networks work to the most advanced security technologies. In this course, you will learn about the ISO/OSI model and TCP/IP protocols, gaining a solid foundation in understanding how data is transmitted across networks. You will then explore wireless networks, learning about their vulnerabilities and how to secure them effectively.  Our expert instructors will guide you through the complex world of network security, covering essential concepts such as firewalls, intrusion detection and prevention systems, and incident handling. Overall, You will develop practical skills in securing computer networks.  By the end of this course, you will have the confidence and knowledge to safeguard networks against potential threats. This will make you an invaluable asset to any organisation. So don't miss out on this opportunity to enhance your coding prowess and become a master in computer network security. Enrol today and unlock a world of exciting possibilities! Learning Outcomes: Upon successful completion of the Computer Network Security course, you will be able to: Understand the fundamentals of computer networks and their components. Gain in-depth knowledge of the ISO/OSI model and TCP/IP protocols. Identify and mitigate security vulnerabilities in wireless networks. Implement effective network security measures, including firewalls and honeypots. Utilise intrusion detection and prevention systems to safeguard networks. Develop expertise in securing wireless networks against unauthorised access. Acquire skills in physical security and incident handling for network protection. Apply comprehensive network security strategies to ensure data integrity and confidentiality. Who is this course for? This Computer Network Security course is ideal for: IT professionals seeking to enhance their knowledge of network security. Students pursuing a career in cybersecurity or network administration. Software developers interested in understanding the intricacies of computer networks. Network engineers aiming to specialise in network security. Individuals responsible for maintaining the security of organisational networks. Career Path Our Computer Network Security course will prepare you for a range of careers, including: Network Security Analyst: £35,000 - £60,000 per year. Cybersecurity Specialist: £45,000 - £80,000 per year. Network Administrator: £30,000 - £50,000 per year. IT Security Consultant: £40,000 - £80,000 per year. Information Security Manager: £50,000 - £100,000 per year. Network Security Engineer: £40,000 - £70,000 per year. Certification After studying the course materials of the Computer Networks Security from Scratch to Advanced there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Prerequisites This Computer Networks Security from Scratch to Advanced does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Computer Networks Security from Scratch to Advanced was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Course Curriculum Introduction Introduction 00:10:00 Section 01: An Introduction to Computer Networks 1.1 Computer Network 00:11:00 1.2 Computer Network Topologies 00:11:00 1.3 Categories of Computer Network 00:10:00 1.4 Computer Network Devices 00:11:00 1.5 Transmission Media 00:09:00 Section 02: ISO/OSI Model 2.1 ISO/OSI Model 00:10:00 2.2 Application, Presentation, and Session Layers 00:12:00 2.3 Transport and Network Layers 00:11:00 2.4 Data Link and Physical Layers 00:09:00 2.5 ISO/OSI Model in Action 00:10:00 Section 03: TCP/IP Protocols 3.1 Introduction to Computer Networks Protocols 00:11:00 3.2 IP Protocol 00:13:00 3.3 TCP and UDP Protocols 00:12:00 3.4 Application Protocols 00:12:00 3.5 TCP/IP Characteristics and Tools 00:11:00 Section 04: Wireless Networks 4.1 Wireless Networks Benefits 00:09:00 4.2 Types of Wireless Networks 00:12:00 4.3 Wireless Networks Protocol (Wi-Fi) 00:07:00 4.4 Wireless Networks Devices 00:10:00 4.5 Wireless Networks Drawbacks 00:09:00 Section 05: Network Security 5.1 Security Goals 00:09:00 5.2 Securing the Network Design 00:10:00 5.3 TCP/IP Security and Tools 00:12:00 5.4 Port Scanning and Tools 00:11:00 5.5 Sniffing and Tools 00:10:00 Section 06: Firewalls and Honeypots 6.1 Reasons to Use Firewall 00:13:00 6.2 Firewalls Rules 00:11:00 6.3 Firewalls Filtering 00:09:00 6.4 Honeypots 00:07:00 6.5 Bypassing Firewalls 00:08:00 Section 07: Intrusion Detection and Prevention System 7.1 Intrusion Detection System: IDS 00:11:00 7.2 Network IDS: NIDS 00:06:00 7.3 NIDS Challenges 00:09:00 7.4 Snort as NIDS 00:08:00 7.5 Intrusion Prevention Systems: IPS 00:07:00 Section 08: Wireless Network Security 8.1 Wired Equivalent Privacy WEP Attacking 00:11:00 8.2 WPA and AES Protocols 00:09:00 8.3 Wireless Security Misconceptions 00:09:00 8.4 Wireless Attacks and Mitigation 00:09:00 8.5 Secure Network Design with Wireless 00:09:00 Section 09: Physical Security and Incident Handling 9.1 Physical Security Objectives 00:11:00 9.2 Physical Threats and Mitigation 00:11:00 9.3 Defense in Depth (DiD) 00:07:00 9.4 Incident 00:06:00 9.5 Incident Handling 00:14:00 Section 10: Network Security: Conclusion 10.1 Confidentiality, Integrity, and Availability (CIA) 00:06:00 10.2 Assets, Threats, and Vulnerabilities 00:04:00 10.3 Risks and Network Intrusion 00:06:00 10.4 Common Attacks 00:09:00 10.5 Security Recommendations 00:06:00 Assignment Assignment - Computer Networks Security from Scratch to Advanced 00:00:00

This Functional Skills Maths Entry Level 2 course will assist you in displaying a solid understanding of the foundational concepts and basic principles of mathematics appropriate to the level, as well as the ability to use mathematical reasoning to solve routine issues in everyday contexts. Course Highlights: Course Type: Self-Paced Online Learning Total Qualification Time: 58 hours Guided Learning: 55 hours Accreditation: Pearson Edexcel Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Internally graded and externally verified Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available Functional Skills Entry Level 2 Maths Course This Functional Skills Entry Level 2 Maths Course is regulated by Ofqual and accredited by Pearson Edexcel making it a nationally recognised qualification that will enhance your CV, helping you stand out from the rest of the candidates. You will acquire knowledge about the number system, common measures, geometry and handling data. Upon successful completion of this course, you will be able to apply your foundational mathematics knowledge in a range of practical scenarios. Why is this course right for you? This comprehensive Functional Skills Maths Entry Level 2 Course is suitable for: Anyone looking to secure a skill-oriented job People of all ages and academic backgrounds Anyone who wants to progress to functional skills level 1 or 2 Anyone who wants to take GCSE maths Anyone seeking to add a certified qualification to their university application Anyone aspiring to accelerate their career in this sector Anyone who wants to gain in-depth knowledge of functional skills in mathematics Whether you are a beginner into the field of functional maths or any professional seeking to reinforce your expertise in functional skills maths, this Functional Skills Maths Entry Level 2 Course will set you up with the advanced skills to boost your career profile. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre Results Pearson Edexcel Book within 15 days Get results in 20 working days *Offline examinations will be held at our Swindon and London centres. Please contact us  for more information. Functional Skills Entry Level 2 Maths Qualification Purpose and Outcomes This Functional Skills Entry Level 2Maths Qualification will help you to: Develop confidence in their application of basic mathematics concepts and abilities. Prove their understanding by using their abilities and expertise to complete easy tasks or simple mathematical equations. Acquire comprehensive problem-solving and underpinning skills to utilise mathematics in the course of everyday life. Course Curriculum Count reliably up to 100 items Read, write, order and compare numbers up to 200 Recognise and sequence odd and even numbers up to 100 Recognise and interpret the symbols +, –, ×, ÷ and = appropriately Add and subtract two-digit numbers Multiply whole numbers in the range 0 × 0 to 12 × 12 (times tables) Know the number of hours in a day and weeks in a year; be able to name and sequence Divide two-digit whole numbers by single-digit whole numbers and express remainders Approximate by rounding to the nearest 10, and use this rounded answer to check results Recognise simple fractions (halves, quarters and tenths) of whole numbers and shapes Read, write and use decimals to one decimal place Calculate money with pence up to one pound and in whole pounds of multiple items and write with the correct symbols (£ or p) Use metric measures of length, including millimetres, centimetres, metres and kilometres Use measures of weight, including grams and kilograms Use measures of capacity, including millilitres and litres Read and compare positive temperatures Read and use simple scales to the nearest labelled division Recognise and name 2-D and 3-D shapes, including pentagons, hexagons, cylinders, cuboids, pyramids and spheres Use appropriate positional vocabulary to describe position and direction, including between, inside, outside, middle, below, on top, forwards and backwards Sort and classify objects using two criteria Take information from one format and represent the information in another format, including use of bar charts How This Course Will Work? This Functional Skills Entry Level 2 Maths course will help you build a solid foundation in mathematics. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This Functional Skills Entry Level 2 Maths qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. Exam Structure The Functional Skills Pearson Edexcel Qualification in Mathematics Level 2 consist of one externally assessed assessment that comprises two sections- a non-calculator section (calculator prohibited) and a calculator section (calculator permitted). The assessments are available as paper-based and onscreen, on-demand assessments. Section A (Non-calculator) Awarding Body Exam Duration Total Marks Questions Cover Pearson Edexcel 25 minutes 7 25% Section B (Calculator) Awarding Body Exam Duration Total Marks Questions Cover Pearson Edexcel 1 hour 21 75% Each Maths assessment is designed to enable a minimally competent learner to achieve a pass mark of 36 out of 60. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Recognised Accreditation This Functional Skills Entry Level 2 Maths has been independently accredited by Pearson Edexcel also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. Certificate of Achievement You will be rewarded with an Ofqual Regulated Pearson Edexcel Functional Skills Qualification in Mathematics at Entry Level 2 (depending on what you choose as an accreditation) upon successful completion of this Functional Skills Entry Level 2 Maths Course and passing the assessments. A certified hard copy of this qualification will be posted at your given address which is accepted by employers and universities across the globe. You can flaunt this qualification in your CV which will give you a competitive advantage over others in case of securing a job.  FAQs What are functional skills? Functional skills are practical skills in Maths, English, and ICT that enable people to apply their knowledge to real-life situations. These skills are designed to provide learners with the essential knowledge needed to succeed in the workplace and in their personal lives. Functional Skills are recognised qualifications in the UK and are offered at different levels, including Entry Level, Level 1 and Level 2. What is the difference between entry-level and level 1 and 2 functional skills? Both are recognised qualifications, but levels 1 and 2 are more advanced levels that will provide you with comprehensive skills and knowledge while entry-level courses are an introduction and basic level qualification to go to subsequent levels. Is it required to complete entry-level qualifications to move onto a level? No, you are not obliged to complete entry-level courses before moving on to higher levels. However, entry-level courses serve as a starting point for acquiring basic skills and knowledge that will help you strive and boost your chances of securing better marks at higher levels. Are functional skills qualifications recognised and accepted in the UK? Yes, functional skills qualifications are an accepted part of all apprenticeship standards and a way to progress to further education in the UK. Do I have to physically appear for the exam? Yes, you will be required to appear for the exam at our designated office in London or Swindon on the exam day. Do I have to register for the exam? Yes, you need to be registered for the exam three weeks prior to the exam date. What is the assessment procedure for an entry-level 2 maths course? This course comprises a single assessment that is externally set, internally graded, and externally verified by the exam body. Your exam results will be forwarded to Pearson Edexcel's internal verifier once you finish the exam. If you pass all three components, you'll be able to receive the qualification certificate from the awarding body. How to pass the Functional Skills Maths entry level 2 exam? Tips for preparing for the exam include understanding the exam format, practising regularly, mastering the basics and managing time well during the exam, and seeking help from a teacher or tutor. To assist you in gaining the skills and knowledge required to pass the exam, Lead Academy offers 24/7 tutor support. As a result, you will be adequately prepared to ace the exam. Can I take entry-level courses online? Yes, you can take functional skills entry-level courses online. Lead Academy offers an extensive range of entry-level courses from level 1 to 3, available for both English and Maths. Are Functional skills easier than GCSE? Functional Skills qualifications may require hard work and revision, but they can be a better fit for students who have found Maths and English challenging. Unlike GCSEs, Functional Skills qualifications are flexible and designed to meet the needs of diverse learners, making them more adaptable to different learning styles. What will I get after finishing the course? After successfully completing the Entry Level 2 Maths course, you will receive a Pearson Edexcel Functional Skills Qualification in Maths at Entry Level 2 (depending on what you choose as an accreditation) that is highly regarded by universities and employers across the UK.

This Functional Skills Maths Entry Level 1 course will assist you in displaying a solid understanding of the foundational concepts and basic principles of mathematics appropriate to the level, as well as the ability to use mathematical reasoning to solve routine issues in everyday contexts. Course Highlights: Course Type: Self-Paced Online Learning Total Qualification Time: 58 hours Guided Learning: 55 hours Accreditation: Pearson Edexcel Qualification: Nationally Recognised Qualification Study Materials: High-Quality E-Learning Study Materials Assessment: Internally graded and externally verified Access: 1 Year Access Certificate: Certificate upon completion of the official exam (hard copy) Tutor Support: Paid Tutor Support Customer Support: 24/7 live chat available Functional Skills Entry Level 1 Maths Course This Functional Skills Entry Level 1 Maths Course is regulated by Ofqual and accredited by Pearson Edexcel making it a nationally recognised qualification that will enhance your CV, helping you stand out from the rest of the candidates. You will acquire knowledge about the number system, common measures, geometry and handling data. Upon successful completion of this course, you will be able to apply your foundational mathematics knowledge in a range of practical scenarios. Why is this course right for you? This comprehensive Functional Skills Maths Entry Level 1 Course is suitable for: Anyone looking to secure a skill-oriented job People of all ages and academic backgrounds Anyone who wants to progress to functional skills level 1 or 2 Anyone who wants to take GCSE maths Anyone seeking to add a certified qualification to their university application Anyone aspiring to accelerate their career in this sector Anyone who wants to gain in-depth knowledge of functional skills in mathematics Whether you are a beginner into the field of functional maths or any professional seeking to reinforce your expertise in functional skills maths, this Functional Skills Maths Entry Level 1 Course will set you up with the advanced skills to boost your career profile. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre Results Pearson Edexcel Book within 15 days Get results in 20 working days *Offline examinations will be held at our Swindon and London centres. Please contact us  for more information. Functional Skills Entry Level 1 Maths Qualification Purpose and Outcomes This Functional Skills Entry Level 1 Maths Qualification will help you to: Develop confidence in their application of basic mathematics concepts and abilities. Prove their understanding by using their abilities and expertise to complete easy tasks or simple mathematical equations. Acquire comprehensive problem-solving and underpinning skills to utilise mathematics in the course of everyday life. Course Curriculum Read, write, order and compare numbers up to 20 Use whole numbers to count up to 20 items, including zero Add numbers which total up to 20, and subtract numbers from numbers up to 20 Recognise and interpret the symbols +, – and = appropriately Recognise coins and notes and write them in numbers with the correct symbols (£ & p), where these involve numbers up to 20 Read 12-hour digital and analogue clocks in hours Know the number of days in a week, months and seasons in a year; be able to name and sequence Describe and make comparisons in words between measures of items including size, length, width, height, weight and capacity Identify and recognise common 2-D and 3-D shapes, including circles, cubes, rectangles (including squares) and triangle Use everyday positional vocabulary to describe position and direction, including left, right, in front, behind, under and above Read numerical information from lists Sort and classify objects using a single criterion Read and draw simple charts and diagrams, including a tally chart, block diagram/graph How This Course Will Work? This Functional Skills Entry Level 1 Maths course will help you build a solid foundation in mathematics. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. Entry Requirement This Functional Skills Entry Level 1 Maths qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. Exam Structure The Functional Skills Pearson Edexcel Qualification in Mathematics Level 1 consist of one externally assessed assessment that comprises two sections- a non-calculator section (calculator prohibited) and a calculator section (calculator permitted). The assessments are available as paper-based and onscreen, on-demand assessments. Section A (Non-calculator) Awarding Bod Exam Duration Total Marks Questions Cover Pearson Edexcel 2o minutes 6 25% Section B (Calculator) Awarding Body Exam Duration Total Marks Questions Cover Pearson Edexcel 1 hour 18 75% Each Maths assessment is designed to enable a minimally competent learner to achieve a pass mark of 36 out of 60. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Recognised Accreditation This Functional Skills Maths Entry Level 1 has been independently accredited by Pearson Edexcel also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world. Certification You will be rewarded with an Ofqual Regulated Pearson Edexcel Functional Skills Qualification in Mathematics at Entry Level 1 (depending on what you choose as an accreditation) upon successful completion of this Functional Skills Entry Level 1 Maths Course and passing the assessments. A certified hard copy of this qualification will be posted at your given address which is accepted by employers and universities across the globe. You can flaunt this qualification in your CV which will give you a competitive advantage over others in case of securing a job.  FAQs The Functional Maths level 1 Course is equivalent to? The Level 1 course is a fundamental level of proficiency in English, Maths, and ICT that is equivalent to a GCSE grade 1 to 3 (formerly G to D grades). It is a nationally recognised qualification in the UK that provides an alternative to GCSEs for individuals who still need to pass these subjects during their secondary education. Why should I take the Functional Skills Maths instead of the GCSE Maths? The functional maths course is comparatively easier than the GCSE math and additionally the value of it is also more than the GCSE math course. However, you should select the course that suits your needs, as both courses provide different values at different places. Which one is more difficult between Functional and GCSE Maths courses? The functional skills Maths course is more flexible than the GCSE math course since you have to sit for the official exam in the GCSE courses. What is the Difference between Functional Skills and GCSE? A Functional skills course develops for the one who wants to learn Math, English and ICT for individual achievement in daily work place and on the other hand, GCSE focuses on theories and tests your academic ability. How will I access the functional skills Maths level 1 course after payment? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. Will I get access to the Course if my location is outside the UK? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having an accredited certificate once you face the corporate world. As employees, job places, and more value the accredited certificate, you must own this certificate by doing the course with us.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Photoshop Orientation & Essentials Photoshop Course Promo & Outline 00:02:00 The Power of Photoshop! 00:01:00 Photoshop Course Resources & best learning experience 00:01:00 Creating Photoshop Documents 00:03:00 Photoshop's Workspaces & Orientation 00:08:00 Navigation in Photoshop 00:09:00 Cropping Images & different photoshop's cropping ratios 00:07:00 Color Modes in Photoshop 00:09:00 Resolution concept & enlarging images while preserving quality 00:08:00 Save files in photoshop in different format (psd,jpeg,psb,tiff,png) 00:09:00 Cloud Documents ( Photoshop CC 2020 ) 00:03:00 Photoshop CC 2020 Close others new feature 00:01:00 Layers in Photoshop Layers concept in Photoshop & Handling them 00:10:00 Photoshop's Layer Panel 00:15:00 Unleash creativity with Blend modes in Photoshop 00:13:00 Photoshop 2020 New Layers Navigation 00:01:00 Layer styles 00:10:00 Transformation & Perspective tweaking in Photoshop Transformation Modes & Tricks 00:13:00 Puppet warp in photoshop 00:06:00 Perspective warp in photoshop 00:04:00 Design & Work Precisely in Photoshop Align & Distribute in photoshop 00:04:00 Mastering Precision in photoshop (guides, grids, rulers, snap) 00:12:00 Brushes & Digital Painting in Photoshop Brush basics, the color panel & symmetrical drawing in photoshop 00:15:00 brushes panel & Getting cool photoshop brushes 00:06:00 Creating Photoshop brushes & brush settings 00:12:00 Digital painting Essentials, mixer brush & color replacement brush tools 00:10:00 Digital painting essentials tutorial in Photoshop 00:09:00 Updated Presets (photoshop 2020) 00:03:00 Drawing & Vector Shapes in Photoshop Vector shapes tools & essentials in Photoshop 00:10:00 Unified Transformation (Photoshop CC 2020) 00:02:00 Live shapes & Path operations in photoshop 00:06:00 Selection & Masking in Photoshop Photoshop's Selection concept & basics pt1 00:12:00 Photoshop's Selection concept & basics (part 2) 00:03:00 Photoshop's Selection tools (part 1) 00:13:00 Photoshop's Selection tools (part 2) 00:05:00 Object selection tool (photoshop 2020) 00:04:00 Photoshop Masking & Non destructive editing 00:21:00 Focus range combined with Photoshop's selection tools 00:07:00 Color range selection & photo manipulation techniques 00:11:00 Soft Edges selection tricks in Photoshop 00:07:00 Pen tools & curvature tool & vector masks in Photoshop 00:14:00 Smart Objects in Photoshop Raster smart objects in Photoshop 00:05:00 Vector smart objects & Photoshop's linked files 00:11:00 Smart Objects To Layers (Photoshop CC 2020) 00:01:00 Photoshop's smart Filters 00:13:00 Adjustments Layers in Photoshop Photoshop Adjustment Layers Fundamentals 00:06:00 Color Adjustment layers in Photoshop 00:17:00 Exposure in Photography explained 00:02:00 Tonal & contrast Adjustment layers in Photoshop 00:16:00 Image Retouching & Manipulation in Photoshop Photoshop Liquify Filter 00:11:00 Spot healing brushes & Patch tool (Photoshop Retouching tools) 00:08:00 Content Aware fill (Photoshop CC) 00:05:00 Content Aware fill update (Photoshop 2020) 00:01:00 Content Aware Scaling (Enlarging images without distortion in Photoshop) 00:11:00 Content-Aware: move-extend tool (Photoshop CC) 00:05:00 Clone Stamp tools & smudge tool (Photoshop) 00:16:00 Dodge, burn & sponge tools (Photoshop) 00:06:00 Photoshop Retouching project pt1 (Editing (Camera Raw settings)) 00:10:00 Photoshop Retouching project pt2 (body,Skin,hair,shadows highlights) 00:16:00 Photoshop Retouching project pt3 (eyes) 00:12:00 Photoshop Retouching project 4 (Final blending touch) 00:01:00 fix & whiten Teeth in Photoshop (Natural look) 00:06:00 Photoshop Project: Repairing damaged images & coloring them pt1 (fixing) 00:20:00 Photoshop Project: Repairing damaged images pt2 (coloring) 00:08:00 Creating Mockups using Vanishing point 00:07:00 Clone stamp in Vanishing point 00:06:00 Enhanced Filters (Photoshop CC 2020) 00:04:00 Typography in Photoshop Font Selection & filtering in Photoshop 00:06:00 Photoshop Character control panel 00:05:00 Photoshop Paragraph Control Panel 00:09:00 Text Improvements (Photoshop CC 2020) 00:03:00 Photoshop Character & Paragraph Styles Panel 00:08:00 3D Neon Type effect (Nike Ad) 00:15:00 Photoshop Advanced Type details 00:10:00 Text warp & typing on a path in Photoshop 00:11:00 Animated Gifs & Video editing in Photoshop Creative Typography design ideas 00:07:00 Creating Animated Gifs & Videos in Photoshop 00:13:00 Save As gifs (Photoshop CC 2020) 00:01:00 Video editing in photoshop (complete video project) 00:19:00 Finalizing & Exporting Files from photoshop Preparing our files for printing & creating pdf files from photoshop 00:10:00 Image Optimization & Save for web 00:08:00 Import from device (Photoshop CC 2020) 00:01:00 3D in Photoshop Turning images 2D into 3D in Photoshop 00:08:00 3D Layers & moving cameras & elements in Photoshop 3D Mode 00:16:00 Adding materials & saving 3D views in Photoshop 00:07:00 Lights in 3d & exporting from photoshop 00:11:00 Creating 3D Animation in Photoshop 00:03:00 Assessment Assessment - Photoshop CC - Beginners To Advanced 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

The Level 5 Diploma in Leadership & Management for Adult Care is designed to equip you with essential skills in leadership & management within the care sector. This comprehensive course covers vital principles of effective leadership & management, helping you develop the knowledge needed to lead teams and improve care delivery. You will explore key topics such as communication, decision-making, and the importance of ethical leadership, all tailored to the unique challenges of adult care. Throughout the diploma, you will enhance your leadership & management skills by focusing on people management and performance evaluation. The course will provide practical insights into motivating staff and fostering a positive work environment, ensuring you can effectively support your team. Additionally, you will learn about conflict resolution and how to create strategies that align with organizational goals in the adult care setting. By completing this diploma, you will be well-prepared to take on leadership roles and make a significant impact in adult care services. With a strong emphasis on both leadership & management skills and practical application, this course will enhance your career prospects and empower you to drive positive change in your organization. Enrol today to advance your skills in leadership & management and excel in the adult care sector. Along with this Diploma In Leadership & Management For Adult Care course, you will get 14 premium courses, an original hardcopy, 14 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Diploma In Leadership & Management For Adult Care Bundle Consists of the following Premium courses: Course 01: Leadership and Management Training Course Course 02: Adult Safeguarding and First Aid Training Course 03: Conflict Resolution Course 04: Emotional Intelligence and Human Behaviour Course 05: Team Building Masterclass Course 06: Coaching & Mentoring Course 07: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 08: Problem Solving and Decision Making Course 09: Strategic Planning and Analysis for Marketing Course 10: Project Management Course Course 11: Diploma in Lean Leadership and Change Management Course 12: Financial Management Course 13: Time Management Course 14: Effective Communication Skills Diploma Enrol now in Diploma In Leadership & Management For Adult Care to advance your career, and use the premium study materials from Apex Learning. Key Features of the Course: FREE Level 5 Diploma In Leadership & Management For Adult Care CPD-accredited certificate Get a free student ID card with Level 5 Diploma In Leadership & Management For Adult Care training (£10 applicable for international delivery) Lifetime access to the Level 5 Diploma In Leadership & Management For Adult Care course materials The Level 5 Diploma In Leadership & Management For Adult Care program comes with 24/7 tutor support Get instant access to this Level 5 Diploma In Leadership & Management For Adult Care course Learn Level 5 Diploma In Leadership & Management For Adult Care training from anywhere in the world The Level 5 Diploma In Leadership & Management For Adult Care training is affordable and simple to understand The Level 5 Diploma In Leadership & Management For Adult Care training is entirely online Learning Outcomes: Understand the core principles of leadership & management in adult care settings. Develop effective communication skills to enhance team collaboration and engagement. Apply leadership strategies to motivate and manage care staff effectively. Implement performance management techniques to ensure high-quality service delivery. Evaluate ethical considerations in decision-making within management practices. Address and resolve conflicts to maintain a positive work environment. Foster a culture of continuous improvement through effective leadership & management practices. Description The Level 5 Diploma in Leadership & Management for Adult Care provides a comprehensive framework for developing essential leadership and management skills specifically tailored to the care sector. This course equips you with the knowledge to effectively motivate teams, enhance communication, and implement performance management strategies that improve service delivery in adult care environments. You'll learn to navigate ethical challenges in management and foster a positive work environment, ensuring that you are well-prepared for leadership roles in adult care. By the end of the program, you will possess the expertise needed to drive positive change and achieve outstanding outcomes in your organization, enhancing your effectiveness as a leader in adult care. Course Curriculum of Diploma In Leadership & Management For Adult Care Bundle: Course 01: Leadership and Management Training Course Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training =========>>>>> And 13 More Courses <<<<<========= Certificate: PDF Certificate: Free for all 14 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Enrol in the Diploma In Leadership & Management For Adult Care Bundle today and take your career to the next level! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Diploma In Leadership & Management For Adult Care bundle: Care workers who want to develop their leadership and management skills. Managers who want to improve their team-building and communication skills. Anyone who wants to learn more about leadership and management in the adult care sector. Requirements This Diploma In Leadership & Management For Adult Care course has been designed to be fully compatible with tablets and smartphones. Career path Having this Diploma In Leadership & Management For Adult Care Bundle course, will increase the value of your CV and open you up to multiple job sectors. Care manager: £25,000 - £35,000 Team leader: £20,000 - £25,000 Supervisor: £18,000 - £20,000 Social worker: £25,000 - £35,000 Nurse: £25,000 - £35,000 Occupational therapist: £30,000 - £40,000 Head of care: £40,000 - £50,000 Certificates Certificate of completion Digital certificate - Included Cost of PDF Certificates is included in course price Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the title course (Title Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Join our Social Media for Health & Care course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Social Media for Health & Care course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Social Media for Health & Care course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Social Media for Health & Care. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Social Media for Health & Care course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Social Media for Health & Care is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Social Media for Health & Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Social Media for Health & Care Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Social Media and Communication Social Media and Communication 00:17:00 Module 02: Social Media, Big Data and E-Healthcare Social Media, Big Data and E-healthcare 00:17:00 Module 03: Medical Social Media Medical Social Media 00:22:00 Module 04: Medical Social Media: Content, Characteristics and Appearance Medical Social Media: Content, Characteristics and Appearance 00:20:00 Module 05: Participatory Health through Social Media Participatory Health through Social Media 00:22:00 Module 06: Use of Social Media by Hospitals and Health Authorities Use of Social Media by Hospitals and Health Authorities 00:21:00 Module 07: Social Media and Health Behaviour Change Social Media and Health Behaviour Change 00:23:00 Module 08: Gamification and Behavioural Change: Techniques for Health Social Media Gamification and Behavioural Change: Techniques for Health Social Media 00:23:00 Module 09: Applications Applications 00:22:00 Assignment Assignment - Social Media for Health & Care 00:00:00

Overview of Autism & Dyslexia Awareness Join our Autism & Dyslexia Awareness course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Autism & Dyslexia Awareness course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Autism & Dyslexia Awareness course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Autism & Dyslexia Awareness Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Autism & Dyslexia Awareness. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Autism & Dyslexia Awareness course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Autism & Dyslexia Awareness is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Autism & Dyslexia Awareness course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Autism & Dyslexia Awareness Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Autism Awareness Module 01: Autism Spectrum Disorder (ASD) 00:25:00 Module 02: Learning Difficulties Related to Autism 00:23:00 Module 03: Autism Diagnosis 00:16:00 Module 04: Cognitive Approaches in Autism 00:17:00 Module 05: Dealing with Autistic Individuals 00:22:00 Module 06: Other Considerations for Dealing with Autistic Individuals 00:19:00 Module 07: Engagement in Autism Awareness 00:13:00 Dyslexia Module 01: Introduction to Dyslexia 00:18:00 Module 02: Dyslexia and Learning Difficulties 00:18:00 Module 03: Dyslexia in the School 00:23:00 Module 04: Cognitive Approaches in Dyslexia 00:16:00 Module 05: The Legal Rights of Dyslexics 00:14:00

Overview of Medical Terminology Training Join our Medical Terminology Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Medical Terminology Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Medical Terminology Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Medical Terminology Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Medical Terminology Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Medical Terminology Training course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Medical Terminology Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Medical Terminology Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Medical Terminology Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 1 : Human Body Vocabulary with Pictures Module 01: Human Body Vocabulary with Pictures 00:47:00 Module 2 : Equipment, Instruments and Lab Tests Module 02: Equipment, Instruments and Lab Tests 00:19:00 Module 3 : Acronyms and Abbreviation Module 03: Acronyms and Abbreviation 00:36:00 Module 4 : Digestive System Module 04: Digestive System 00:25:00 Module 5 : Cardiovascular System Module 05: Cardiovascular System 00:20:00 Module 6 : Blood and Immunity System Module 06: Blood and Immunity System 00:15:00 Module 7 : Respiratory System Module 07: Respiratory System 00:17:00 Module 8 : Musculoskeletal System Module 08: Musculoskeletal System 00:17:00 Module 9 : Central Nervous System Module 09: Central Nervous System 00:14:00 Assignment Assignment - Medical Terminology Training 00:00:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00