2150 Courses

Master the art of negotiation and transform your professional and personal interactions with our comprehensive Negotiation Skills Professional Diploma. Designed for individuals seeking to enhance their ability to negotiate effectively in various settings, this course will provide you with the essential skills and strategies to succeed. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course on negotiation skills, learners will gain essential abilities to prepare effectively for negotiations, laying a strong foundation for success. They will understand the core principles of negotiation, including how to find mutual benefits and create win-win outcomes. The course will also teach strategies to handle challenging issues and difficult negotiators. Participants will learn techniques for negotiating in various settings beyond the boardroom, and how to represent others in negotiations. Additionally, the course will guide learners through the critical phases of bargaining and closing deals, ensuring they can secure the best possible agreements. By the end of the course, learners will be equipped with practical skills and confidence to navigate any negotiation scenario professionally and effectively. Course Curriculum Module 01: Getting Prepared Module 02: Laying the Groundwork Module 03: Understanding Negotiation Module 04: About Mutual Gain Module 05: Dealing with Difficult Issues Module 06: Negotiating Outside the Boardroom Module 07: Negotiating on Behalf of Someone Else Module 08: Phase Two - Bargaining Module 09: Phase Three - Closing Learning Outcomes: Develop strategic preparation techniques for effective negotiation scenarios. Master foundational groundwork for successful negotiation engagements. Grasp key principles of negotiation dynamics and strategies. Foster mutual gain through collaborative negotiation tactics. Address and resolve difficult negotiation issues effectively. Navigate negotiations beyond the boardroom setting confidently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Certificate on Negotiation Skills 1:03:45 1: Module 01: Getting Prepared 08:24 2: Module 02: Laying the Groundwork 08:26 3: Module 03: Understanding Negotiation 07:46 4: Module 04: About Mutual Gain 09:01 5: Module 05: Dealing with Difficult Issues 07:10 6: Module 06: Negotiating Outside the Boardroom 05:01 7: Module 07: Negotiating on Behalf of Someone Else 05:18 8: Module 08: Phase Two - Bargaining 06:27 9: Module 09: Phase Three - Closing 05:12 10: CPD Certificate - Free 01:00 Who is this course for? Business managers seeking enhanced negotiation capabilities. Team leaders aiming to improve negotiation outcomes. Sales professionals looking to close better deals. Entrepreneurs negotiating with partners and stakeholders. Consultants representing clients in various negotiations. Career path Corporate Negotiator Sales Manager Business Development Manager Procurement Specialist Contract Manager Mediation Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Kickstart your career in real estate or gain recognition of your existing skills with this comprehensive online course. The Estate Manager is designed, delivered and taught by industry experts, ensuring you learn the practical, effective skills necessary to succeed in a range of expert property and real estate roles. Through online lessons, PDH handouts and multiple-choice online assessments, you will be given all the essential knowledge you need in property law, real estate practice and investment. This includes modules on the property and building management, developing a client base, acquiring the property, and successful strategies for investment. Upon completion, you will have a complete understanding of the roles of an expert estate agent, and also gain broader, transferable business management and sales skills. Learning Outcomes Get to know the types of estate agents Learn how to list the property and find the sellers Also, learn about how to sell the property and find the buyers Gain knowledge of negotiating as estate agents Learn the techniques of letting property Get familiar with the technologies for estate agents Understand the rules and regulations of estate agents Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Why study this course You will learn everything that is needed regarding Estate Manager. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Who is this course for? This is the best online course for being a successful Estate Manager and suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Requirements The Estate Manager Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career path Training offered by the Estate Agent Course could potentially benefit a range of roles, but would particularly enhance careers in- Real Estate Property Management Loan Underwriting Consultancy Property Law Investment Other property or estate agent roles

Anger Management: Anger Management Course Online Do you consistently seek to increase your knowledge and abilities by taking classes? This Anger Management: Anger Management Course education is ideal for you. You will gain a step-by-step understanding of how to control your anger via this Anger Management: Anger Management Course. You will learn more effective strategies to control your rage in this Anger Management: Anger Management Course. You can control your rage with anger management. You will learn how to recognize the factors that make you furious from Anger Management: Anger Management Course. You will learn how to make an individualized plan for addressing those triggers through anger management. Participate in this Anger Management: Anger Management Course if you want to have a stress-free, joyful life and achieve professional success. Special Offers of this Anger Management: Anger Management Course This Anger Management: Anger Management Course includes a FREE PDF Certificate. Lifetime access to this Anger Management: Anger Management Course Instant access to this Anger Management: Anger Management Course Get FREE Tutor Support from Monday to Friday in this Anger Management: Anger Management Course Courses are included in this Anger Management: Anger Management Course Bundle Course Course 01: Anger Management Course Course 02: Workplace Stress Management Course 03: Level 2 Certificate in Business Management [ Note: Free PDF certificate as soon as completing the Anger Management: Anger Management Course] Anger Management: Anger Management Course Online Industry Experts Designed this Anger Management: Anger Management course into 04 detailed modules. Course Curriculum of Anger Management: Anger Management Course Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger Assessment Method of Anger Management Course After completing each module of the Anger Management: Anger Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Anger Management Course After completing the MCQ/Assignment assessment for this Anger Management: Anger Management Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Anger Management: Anger Management Course Online There are no specific requirements for Anger Management: Anger Management Course because it does not require any advanced knowledge or skills. Requirements Anger Management: Anger Management Course Online Students who intend to enroll in this Anger Management: Anger Management course must meet the following requirements: Anger Management: Good command of the English language Anger Management: Must be vivacious and self-driven Anger Management: Basic computer knowledge. Anger Management: A minimum of 16 years of age is required Career path Anger Management: Anger Management Course Online After completing this Anger Management: Anger Management course, you will be able to confidently understand specific knowledge and skills in order to improve and enhance your skills for your career in the relevant employment sector. Certificates Certificate of completion Digital certificate - Included

Event Management: Event Management Training Online The process of organising and managing an event is known as event management. This process includes everything from initial planning to post-event strategy. This Event Management Training comprehensive course will provide you with a complete understanding of this topic. An event manager begins by making planning decisions such as the time, location, and theme of their event. Our professionals created this Event Management Training course to provide you with advanced skills, knowledge, and confidence to help you build a long-term career in this field of event management. This Event Management UK course is for both aspiring beginners and experienced professionals who want to gain a detailed understanding of important business management topics. Special Offers of this Event Management: Event Management Course This Event Management Course includes a FREE PDF Certificate. Lifetime access to this Event Management: Event Management Course Instant access to this Event Management: Event Management Course Get FREE Tutor Support from Monday to Friday in this Event Management Course Courses are included in this Event Management Training Bundle Course Course 01: Level 7 Diploma in Event Management Course 02: Level 5 Diploma in Wedding Planner Course 03: level 4 Time Management Course 04: Level 2 Food Hygiene and Safety For Catering [ Note: Free PDF certificate as soon as completing the Event Management: Event Management Training course] Event Management: Event Management Training Industry Experts Designed this Event Management course into 6 detailed modules. Course Curriculum of Event Management Training Module 01: An Introduction to Events Module 02: The Market Demand for Events Module 03: The Events Business: Supply and Suppliers Module 04: Social, Economic, Political and Developmental Implications Module 05: Making a Start and Planning the Event Module 06: Financial Management and the Budget Assessment Method of Event Management Training After completing each module of the Event Management: Event Management Training course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Event Management Training After completing the MCQ/Assignment assessment for this Event Management: Event Management Training course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Event Management: Event Management Training The Event Management Training course is appropriate for students who want to learn new skills and knowledge for event planning. Individuals looking to start their own business, become an event planner, or work in the hospitality industry should consider taking event management courses. Requirements Event Management: Event Management Training Students who intend to enrol in this Event Management course must meet the following requirements: Event Management: Good command of the English language Event Management: Must be vivacious and self-driven Event Management: Basic computer knowledge Event Management: A minimum of 16 years of age is required Career path Event Management: Event Management Training

Sales and Marketing: Sales and Marketing Course Online Sales and Marketing Course is the procedure of establishing a sales force, organising sales operations, and executing sales methods that enable a company to meet consistently, if not exceed its sales goals. When it comes to managing sales and improving sales performance for any size business, regardless of industry, the key to success is always accurate and consistent sales management processes. If you want to build your career as a sales manager or learn more skills in sales management but aren't sure where to begin, this Sales and Marketing Course will provide you with a solid foundation to become a confident sales manager and develop more advanced skills in Sales Management. Main Course: Level 7 Sales and Marketing Course Free Courses Course 02: Level 5 Retail Management Course 03: Level 4 Time Management Course Course 04: Level 5 Diploma in Risk Management Course 05: Level 7 Business Management Special Offers of this Sales and Marketing: Sales and Marketing Course This Sales and Marketing: Sales and Marketing Course includes a FREE PDF Certificate. Lifetime access to this Sales and Marketing: Sales and Marketing Course Instant access to this Sales and Marketing: Sales and marketing course Get FREE Tutor Support from Monday to Friday in this Sales and Marketing: Sales and Marketing Course [ Note: Free PDF certificate as soon as completing this Sales and Marketing: Sales and Marketing Course ] Sales and Marketing: Sales and Marketing Course Industry Experts Designed this Sales and Marketing: Sales and Marketing Course into 08 detailed modules. Assessment Method of Sales and Marketing: Sales and Marketing Course After completing each module of the Sales and Marketing: Sales and Marketing course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Sales and Marketing: Sales and Marketing Course After completing the MCQ/Assignment assessment for this Sales and Marketing: Sales and Marketing Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Sales and Marketing: Sales and Marketing Course This Sales and Marketing: Sales and Marketing is appropriate for those who want to get a head start in the sales sector or aspiring professionals working for public, private, volunteer and nonprofit organisations. Requirements Sales and Marketing: Sales and Marketing Course Students who intend to enrol in this Sales and Marketing: Sales and Marketing course must meet the following requirements: Sales and Marketing: Good command of the English language Sales and Marketing: Must be vivacious and self-driven Sales and Marketing: Basic computer knowledge Sales and Marketing: A minimum of 16 years of age is required Career path Sales and Marketing: Sales and Marketing Course After completing this Sales and Marketing: Sales and Marketing, you may be able to pursue a variety of promising career opportunities. Certificates Digital Certificate Digital certificate - Included

Kickstart your career in real estate or gain recognition of your existing skills with this comprehensive online course. The Real Estate Broker is designed, delivered and taught by industry experts, ensuring you learn the practical, effective skills necessary to succeed in a range of expert property and real estate roles. Through online lessons, PDH handouts and multiple-choice online assessments, you will be given all the essential knowledge you need in property law, real estate practice and investment. This includes modules on the property and building management, developing a client base, acquiring the property, and successful strategies for investment. Upon completion, you will have a complete understanding of the roles of an expert estate agent, and also gain broader, transferable business management and sales skills. Learning Outcomes Get to know the types of estate agents Learn how to list the property and find the sellers Also, learn about how to sell the property and find the buyers Gain knowledge of negotiating as estate agents Learn the techniques of letting property Get familiar with the technologies for estate agents Understand the rules and regulations of estate agents Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Why study this course You will learn everything that is needed regarding Real Estate Broker. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Who is this course for? This is the best online course for being a successful estate agent and suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Requirements The Real Estate Broker is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career path Training offered by the Estate Agent Diploma Course could potentially benefit a range of roles, but would particularly enhance careers in- Real Estate Property Management Loan Underwriting Consultancy Property Law Investment Other property or estate agent roles

Dive into the essentials of KYC with this comprehensive course. Covering critical aspects such as AML (Anti-Money Laundering), Customer Due Diligence, and UK-specific regulations, this program equips you with the knowledge to navigate industry requirements. Explore methods for executing KYC and AML processes, ensuring compliance, and understanding future trends. Ideal for professionals aiming to enhance their regulatory expertise and safeguard their business operations. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners will understand the basics of Know Your Customer (KYC) and why it's important for businesses. They will learn about Anti-Money Laundering (AML) practices to prevent illegal money activities. The course will teach how to check and verify customer identities through Customer Due Diligence. Learners will explore the specific rules and regulations for KYC, AML, and data privacy in the UK, and understand the requirements industries must follow to comply with these laws. Additionally, the course covers practical methods for conducting KYC and AML checks, and looks at future trends in KYC compliance. By the end of the course, learners will be equipped with the knowledge to help their businesses meet legal standards and protect against financial crimes. Course Curriculum: Module 01: Introduction to KYC. Module 02: AML (Anti-Money Laundering). Module 03: Customer Due Diligence. Module 04: UK Business Regulations: KYC, AML, Data Privacy. Module 05: Regulations to Be Compiled by Industries. Module 06: KYC and AML Methods: Future Compliance Insights. Learning Outcomes: Understand the principles of KYC and its importance in finance. Identify key components of AML regulations and their application. Conduct effective customer due diligence processes according to regulatory standards. Analyse UK-specific KYC, AML, and data privacy laws for compliance. Assess regulatory requirements across various industries for KYC implementation. Explore emerging methods in KYC and AML and their future implications. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Know Your Customer (KYC) 1:21:41 1: Module 01: Introduction to KYC. 19:47 2: Module 02: AML (Anti-Money Laundering). 16:15 3: Module 03: Customer Due Diligence. 12:04 4: Module 04: UK Business Regulations: KYC, AML, Data Privacy. 11:29 5: Module 05: Regulations to Be Compiled by Industries. 11:50 6: Module 06: KYC and AML Methods: Future Compliance Insights. 09:16 7: CPD Certificate - Free 01:00 Who is this course for? Financial analysts seeking regulatory compliance knowledge. Compliance officers in banking and financial sectors. Business managers need understanding of KYC and AML practices. Legal professionals advising on financial regulations. Consultants working with financial institutions on regulatory issues. Career path Compliance Analyst Risk Manager Financial Investigator Regulatory Consultant Fraud Prevention Specialist Anti-Money Laundering Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the power of information with our comprehensive course on Information Management Fundamentals. Whether you're a seasoned professional or just starting your journey in the world of data, this course will equip you with essential knowledge and skills to navigate the complexities of information management. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the course "Information Management Fundamentals," learners delve into various aspects of handling and utilizing information effectively. They start by understanding the basics of information management, including its importance and how it is applied in different contexts. They explore management information systems, learning how organizations use technology to gather and process data for decision-making. Diving deeper, learners study databases and how information is organized and retrieved efficiently. They also examine strategies for managing information within an organization, focusing on planning and implementation. Ethical considerations are another crucial aspect covered, including issues related to data protection and social responsibility when handling information. Finally, learners gain insights into auditing information systems, ensuring they understand how to assess and improve information management practices. Throughout the course, emphasis is placed on practical applications and ethical considerations to prepare learners for roles where they manage and utilize information responsibly and effectively. Course Curriculum Module 01: Introduction to Information Management Module 02: Management Information Systems Module 03: Databases and Information Management Module 04: Information Management Strategy Module 05: Ethical and Social Issues and Data Protection Module 06: Auditing Information Systems Learning Outcomes: Understand foundational concepts in Information Management and its importance in organisations. Analyse the role of Management Information Systems in enhancing business operations. Evaluate different types of databases used in effective information management. Formulate strategies for efficient Information Management within organisational contexts. Examine ethical and social implications concerning data protection and privacy. Apply auditing techniques to assess the effectiveness of Information Systems. CPD 10 CPD hours / points Accredited by CPD Quality Standards Information Management Fundamental 1:23:19 1: Module 01: Introduction to Information Management 18:08 2: Module 02: Management Information Systems 09:17 3: Module 03: Databases and Information Management 17:08 4: Module 04: Information Management Strategy 10:28 5: Module 05: Ethical and Social Issues and Data Protection 18:00 6: Module 06: Auditing Information Systems 09:18 7: CPD Certificate - Free 01:00 Who is this course for? IT professionals seeking deeper insights into information management strategies. Business managers aiming to enhance organisational data handling capabilities. Students pursuing careers in data analysis and information governance. Consultants advising on technology-driven business solutions. Government officials involved in policy-making for data protection. Career path Data Analyst Information Systems Manager Database Administrator IT Security Consultant Compliance Officer Business Intelligence Analyst Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you passionate about food and dreaming of starting your own takeaway kitchen business? Our comprehensive course, Takeaway Kitchen Business Fundamentals, is designed to equip you with the knowledge and skills to turn your culinary dreams into a thriving reality. Dive into the essentials of running a successful takeaway kitchen, from initial setup to creating an exceptional customer experience. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Takeaway Kitchen Business Fundamentals" course provides a comprehensive guide to starting and running a successful takeaway business. Learners will begin by understanding the basics of launching their own takeaway, including essential steps and considerations. They'll explore the importance of having an online presence and learn how to create an effective online ordering system to attract more customers. The course covers how to restructure management for better efficiency and productivity. Students will gain knowledge about the legal requirements necessary for operating a takeaway business and how to comply with health and safety regulations, especially concerning infectious diseases. Additionally, the course offers strategies to enhance the overall customer experience, ensuring repeat business and positive reviews. By the end of this course, learners will have the skills and knowledge needed to establish and manage a successful takeaway kitchen. Course Curriculum Module 01: Introduction to the course Module 02: Starting a Takeaway Business Module 03: Going Online Module 04: Creating an Online Ordering System Module 05: Restructuring Management Module 06: Legal Requirements Module 07: Complying with Infectious Disease Awareness Guidance Module 08: Enhancing Takeaway Experience Learning Outcomes: Understand the basics of starting a takeaway kitchen business. Learn how to take your takeaway business online. Develop an effective online ordering system for your takeaway. Gain insights into restructuring management for better efficiency. Understand legal requirements for running a takeaway business. Learn to comply with infectious disease awareness guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Takeaway Kitchen Business Fundamentals 1:39:07 1: Module 01: Introduction to the course 07:43 2: Module 02: Starting a Takeaway Business 11:45 3: Module 03: Going Online 13:47 4: Module 04: Creating an Online Ordering System 17:07 5: Module 05: Restructuring Management 13:17 6: Module 06: Legal Requirements 14:00 7: Module 07: Complying with Infectious Disease Awareness Guidance 11:17 8: Module 08: Enhancing Takeaway Experience 09:11 9: CPD Certificate - Free 01:00 Who is this course for? Aspiring takeaway business owners. Current takeaway managers looking to improve operations. Entrepreneurs interested in the food industry. Small business owners wanting to expand services online. Individuals seeking to understand takeaway business management. Career path Takeaway Business Owner Online Ordering System Manager Takeaway Kitchen Manager Food Industry Entrepreneur Small Business Consultant Food Safety Compliance Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to navigate the complexities of the commercial legal landscape? Our "Commercial Law 2021 Essentials" course is designed to equip you with the critical knowledge and skills needed to excel in the dynamic world of business law. Whether you're a budding entrepreneur, a legal professional, or a business manager, this course is your gateway to understanding the foundational elements of commercial law. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This Commercial Law course provides a comprehensive overview of essential legal principles in business. Learners start by understanding the basics of commercial law and its role in the business world. They explore different types of business organizations, including their structures and legal implications. The course covers international trade, explaining its theories, institutions, and legal frameworks. Students learn about the laws governing the sale of goods, ensuring they understand both the rights and responsibilities of buyers and sellers. Consumer law is another key focus, teaching learners about consumer rights and protections. The course also delves into e-commerce law, highlighting the legal aspects of online business transactions. Finally, competition law is examined, providing insights into regulations that maintain fair competition in the market. By the end of the course, students will have a solid understanding of the legal landscape in commercial activities, equipping them to navigate and apply these laws in real-world scenarios. Course Curriculum Module 01: Introduction of Commercial law Module 02: Business Organisations Module 03: International Trade: the Theory, the Institutions, and the Law Module 04: Sales of Goods Law Module 05: Consumer Law and Protection Module 06: E-Commerce Law Module 07: Competition Law Learning Outcomes: Understand fundamental principles and concepts of commercial law. Analyse various types of business organisations and their legal frameworks. Explore international trade laws and key regulatory institutions. Examine legal aspects of the sales of goods. Understand consumer rights and protection laws. Navigate legal issues in e-commerce and competition law. CPD 10 CPD hours / points Accredited by CPD Quality Standards Commercial Law 2021 Essentials 1:33:18 1: Module 01: Introduction of Commercial law 10:50 2: Module 02: Business Organisations 18:59 3: Module 03: International Trade: the Theory, the Institutions, and the Law 15:14 4: Module 04: Sales of Goods Law 12:59 5: Module 05: Consumer Law and Protection 16:41 6: Module 06: E-Commerce Law 07:46 7: Module 07: Competition Law 09:49 8: CPD Certificate - Free 01:00 Who is this course for? Aspiring business owners and entrepreneurs. Professionals seeking legal knowledge in business. Law students focusing on commercial law. Managers dealing with international trade. Individuals interested in consumer protection Career path Commercial lawyer Corporate legal advisor Trade compliance officer Consumer rights advocate E-commerce legal consultant Competition law specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.