45074 Courses

We are offering an Annual Child Protection Awareness Course at your organisation for up to 50 people for a low cost of £800+vat. It’s essential that anyone who works or volunteers with children or young people has the knowledge and skills needed to help keep children safe. But what does that mean in practice? Statutory guidance sets out the child protection requirements for people working or volunteering with children in the UK.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for any business professional who encounters conflict in the workplace. Overview Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict. Analyze conflict by assessing the situation and identifying the source of the conflict. Utilize effective communication techniques to manage conflict in a proactive manner. Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution. An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Recognizing the Impact of Conflict Identify Your Personal Reaction to Conflict Develop a Healthy Attitude Toward Conflict 2. Analyzing Conflict Assess the Situation Identify the Source of the Conflict 3. Dealing with Conflict Listen Actively Communicate Effectively Respond to Negative Tactics Avoid Conflict Escalation 4. Resolving Conflict Evaluate Approaches to Conflict Resolution Determine the Best Solution Implement an Action Plan Additional course details: Nexus Humans Managing Conflict (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Conflict (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Marketing Secrets and Marketing Strategies bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Marketing Secrets and Marketing Strategies related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Marketing Secrets and Marketing Strategies bundle will help you build a solid foundation to become a proficient worker in the sector. This Marketing Secrets and Marketing Strategies Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Marketing Course 02:Marketing Communication Course 03:Strategic Planning and Analysis for Marketing Course 04:How to Produce a Creative Marketing Strategy Course 05:Marketing Strategies for Business Course 06:Marketing Principles Course 07:Business Studies Course 08:Business Law Course 09:Start Your Own Business - Level 2 Certificate Course 10:Basic Business Finance Course 11:Business Performance Management Course 12:Business Development Course 13:Linkedin Marketing for Business Course 14:Video Marketing Strategy Course 15:Advanced Diploma in Digital Marketing Course 16:Advanced Diploma in Social Media Marketing Course 17:PR : Public Relation Course 18:Marketing Strategies for Small Business Course 19:Advanced Diploma in Social Media Marketing Course 20:Affiliate Marketing Course 21:Complete Online Marketing & Advertising Course Course 22:Email Marketing Masterclass Course 23:Facebook Marketing Strategy for Business Course 24:Youtube Marketing Strategy Course 25:Marketing Secrets for High Sales Course 26:Commercial Law Course 27:Digital Marketing Course 28:Social Media Marketing Strategy Course 29:Lead Generation with Attraction Marketing for Business Course 30:Content Creation and Content Marketing Certificate 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Marketing Secrets and Marketing Strategies bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Marketing Secrets and Marketing Strategies Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Marketing Secrets and Marketing Strategies bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Marketing Secrets and Marketing Strategies Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Begin a captivating educational expedition with the 'Online Aromatherapy Training Diploma,' a course that marries the allure of natural scents with the science of holistic healing. Picture yourself unlocking the secrets behind the power of essential oils, a journey that starts with an enlightening introduction to the world of aromatherapy. This initial module paves the way for an in-depth exploration of the discipline's rich history, providing a context for the ancient practices still relevant today. Progressing through the course, you will dive into various extraction methods, uncovering how each technique impacts the quality and efficacy of the oils. The curriculum then guides you through the subtleties of carrier oils and the art of creating therapeutic blends. As you delve into the heart of the course, you'll learn about the general properties of essential oils, their safety protocols, and specific applications for different bodily systems. This journey not only imparts knowledge about the practical aspects of aromatherapy but also deepens your appreciation for its role in enhancing physical and emotional well-being. Learning Outcomes Develop a thorough understanding of aromatherapy basics and its historical context. Learn the detailed processes of extracting essential oils. Acquire skills in blending and employing carrier oils. Understand the safety guidelines and contraindications in aromatherapy. Gain insights into the application of essential oils for various body systems. Why choose this Online Aromatherapy Training Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Online Aromatherapy Training Diploma for? Beginners eager to explore the field of aromatherapy. Healthcare professionals interested in integrative therapies. Beauty industry experts aiming to broaden their skill set. Individuals seeking natural wellness solutions. Students and enthusiasts in the field of alternative medicine. Career path Professional Aromatherapist - £20,000 to £30,000 Wellness and Holistic Health Practitioner - £24,000 to £39,000 Spa and Aromatherapy Consultant - £21,000 to £34,000 Holistic Beauty Therapist - £19,000 to £29,000 Health and Wellness Retail Specialist - £18,000 to £27,000 Holistic Lifestyle Coach - £23,000 to £36,000 Prerequisites This Online Aromatherapy Training Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Online Aromatherapy Training Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Online Aromatherapy Training Diploma Aromatherapy Lesson 1 - Introduction 00:10:00 Aromatherapy Lesson 2 - History 00:16:00 Aromatherapy Lesson 3 - Methods of Extraction 00:08:00 Aromatherapy Lesson 4 - General Properties 00:10:00 Aromatherapy Lesson 5 - Carrier Oils and Blending 00:29:00 Aromatherapy Lesson 6 - Part 1 - Essential Oils 00:19:00 Aromatherapy Lesson 6 - Part 2 00:19:00 Aromatherapy Lesson 6 - Part 3 00:15:00 Aromatherapy Lesson 7 - Safety 00:12:00 Aromatherapy Lesson 8 - Contraindications 00:09:00 Aromatherapy Lesson 9 - Methods of Use 00:14:00 Aromatherapy Lesson 10 - Body Processes 00:13:00 Aromatherapy Lesson 11 - Skeletal System 00:07:00 Aromatherapy Lesson 12 - Muscular System 00:05:00 Aromatherapy Lesson 13 - Circulatory System 00:04:00 Aromatherapy Lesson 14 - Respiratory and Digestive 00:07:00 Aromatherapy Lesson 15 - Endocrine System 00:21:00 Aromatherapy Lesson 16 - Urinary & Lymphatic Systems 00:08:00 Aromatherapy Lesson 17 - Nervous System 00:04:00 Aromatherapy Lesson 18 - Integumentary and Olfactory Systems 00:10:00 Aromatherapy Lesson 19 - DNA 00:11:00 Aromatherapy Lesson 20 - Meanings of Ailments 00:11:00 Resource Files Resources - Online Aromatherapy Training Diploma 00:00:00

Dog First Aid Training An owner can sometimes save their dog's life by providing appropriate dog first aid. However, in most cases, giving first aid is risky. You should only intervene if something needs to be done right away, you don't have access to veterinary care, or the nearest veterinary hospital is a long distance away. If you want to save your dog's life, this Dog First Aid course is the right choice for you. This Dog First Aid course will provide you with essential dog first aid knowledge as a dog owner or caregiver, allowing you to better aid your dogs in an emergency situation. This exclusive Dog First Aid course covers all of the necessary skills and knowledge for dealing with dog emergencies. This includes injuries, illness prevention, and preserving the life of dogs with an understanding of CPR, shock, bleeding, bandaging, poisoning, fractures, and much more. ** Main Course: Dog First Aid Training ** Free Courses ** Course 02: Entry Level Award in Dog Training and Husbandry (Entry 3) Course 03: Level 5 Animal Care & Nutrition Course 03: Level 2 Certificate For Animal Nursing Assistants [ Note: Free PDF certificate will provide as soon as completing this Dog First Aid Training course ] Dog First Aid Training Course Curriculum of Dog First Aid Training Module 1: First Aid Essentials Module 2: Assessment Module 3: Emergencies-Part 1 Module 4: Emergencies-Part 2 Module 5: Emergencies-Part 3 Module 6: Medical Emergencies Module 7: Dog First Aid Module 8: First Aid checklist Assessment Method After completing each module of the Dog First Aid Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Dog First Aid course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Dog First Aid Training This Dog First Aid Training course is designed for those working with dogs and pet owners to gain the skills and confidence to help in an emergency until veterinary support is available. This Dog First Aid Training course is beneficial for: Dog First Aiders Pet Owners Pet professionals Dog Day Carers Requirements Dog First Aid Training There are no specific requirements for this Dog First Aid Training course because it does not require any advanced knowledge or skills. Career path Dog First Aid Training So after completion of this Dog First Aid Training course, you will be able to apply for demand jobs related to Dog First Aid Training, such as- Pet Sitter Dog Grooming Dog Wellbeing Technician Dog Handler Kennel Assistant

The Roles and Responsibilities in Education and Training Course is designed for those seeking clarity and confidence in understanding their position within the learning environment. Whether you're new to teaching or stepping into a support role, this course offers clear insight into what’s expected from educators, trainers, and support staff in modern education settings. From understanding professional boundaries to navigating your duties with integrity, this course presents the essentials without the fluff. Delivered entirely online, the course explores key responsibilities, relevant legislation, and effective communication within educational institutions. With a sharp focus on expectations and accountability, it equips learners to approach their role with purpose, professionalism, and a fair bit of common sense. If you're aiming to bring structure to your teaching role or looking to build a solid foundation in educational responsibilities—this course speaks your language. Meet the Accreditation This premium online course titled Roles and Responsibilities in Education and Training ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Roles and Responsibilities in Education and Training Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Roles and Responsibilities in Education and Training course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Roles and Responsibilities in Education and Training course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Roles and Responsibilities in Education and Training course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Roles and Responsibilities in Education and Training course today, and take control of your career! Course Curriculum: Module 01: Roles and Responsibilities Module 02: Assessment, Feedback, and Record Keeping Module 03: Special Learning Needs of Individuals Module 04: Different Aspects of Learning Environment Module 05: Appropriate Behaviour and Respect Module 06: Working with Various Professionals Module 07: Referral to Meet Different Needs of the Learners How is the Roles and Responsibilities in Education and Training assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Roles and Responsibilities in Education and Training training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Roles and Responsibilities in Education and Training course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Roles and Responsibilities in Education and Training training.

The aim of this course is to ensure drivers’ receive a comprehensive knowledge and understanding of UK traffic laws, incident reporting, how to deal with being first on the scene and vulnerable road users. What's included? Access to course materials. A hard copy is provided on arrival. Driver CPC Approved: 7hrs Free parking, lunch & refreshments Courses Details Location: H-TEC Group, Unit 8 Horsepool Grange, Elliotts Lane, Stanton Under Bardon, Markfield, Leicestershire, LE67 9TW Schedule: Courses run from 09:00 to 16:00. Please review our training terms and conditions.

Journey into the depths of insurance mastery with our Level 5 Diploma in Insurance Broker Training-an odyssey through the diverse realms of the insurance cosmos. Picture vivid modules, each unveiling the secrets of General, Personal Lines, Commercial, Liability, Marine, and Life Insurance, while shedding light on the shadows of insurance fraud. In this symphony of knowledge, the underwriting process becomes your art. The Level 5 Diploma is your ticket to a future adorned with titles like Insurance Broker. Embark on this intellectual voyage, let the UK Insurance Industry be your guide, and script your success in the captivating world of insurance. Your story begins now. This Insurance Broker course isn't a spectator sport; it's a chance to become the champion of financial security. Equip yourself with the knowledge and expertise to build a rewarding career in insurance broking, where every day is a chance to make a tangible difference in people's lives. Learning Outcomes: Acquire in-depth knowledge of the insurance industry and its various sectors. Understand the principles that govern insurance, from its foundations to specialized areas. Explore the intricacies of General, Personal Lines, Commercial, Liability, Marine, and Life Insurance. Develop a critical understanding of insurance fraud and strategies for prevention. Master the underwriting process, gaining insights into effective decision-making. Unlock the gateway to becoming a distinguished Insurance Broker with our Level 5 Diploma in Insurance Broker Training. This course delves deep into the heart of the insurance industry, specifically tailored for the aspiring Insurance Broker. With a curriculum that covers everything from the foundational principles of insurance to the specifics of general, personal, commercial, liability, marine, and life insurance, this programme is your blueprint to mastery. Learn about the critical aspects of the UK Insurance Industry, the intricate underwriting process, and how to identify and combat insurance fraud. For those keen on shaping their future as Insurance Brokers, this theoretical, comprehensive exploration offers the knowledge and insight needed to navigate the complexities of insurance, ensuring you're well-equipped to advise, guide, and protect your clients effectively. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? This course is perfect for: Insurance Broker Underwriting Analyst Claims Investigator Risk Management Specialist Insurance Consultant Policy Analyst Requirements To enrol in this Level 5 Diploma in Insurance Broker Training, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Our course will prepare you for a range of careers, including: Insurance Broker: £25,000 to £60,000 per year Underwriter: £30,000 to £55,000 per year Claims Adjuster: £25,000 to £50,000 per year Risk Analyst: £30,000 to £60,000 per year Loss Control Consultant: £35,000 to £70,000 per year Insurance Sales Agent: £20,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each