9945 Courses

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! Learn proven techniques for structuring your day, week and normal routine Develop effective sales time management at the office and on the road Learn a seven-step process for setting goals and objectives in your work and personal life Understand how to make time for sales prospecting, designated call days Understand practical ways to improve your time management 1 Key principles of sales time management Course objectives and review of time log Essential principles of sales time management How do you use your time now? Reviewing your working day (from pre-course survey) Beliefs and feelings about time 2 Managing sales priorities and planning systems Managing priorities and planning systems Use organised persistence to plan your sales activity Planning your territory and prospecting activity How to use priority ratings not urgency to react to tasks 3 Dealing with distractions and communication skills Know your time 'bandits' and creating more positive habits to overcome them Making time by saying 'no' assertively and managing expectations Assertiveness techniques for handling colleagues and clients Making meetings worthwhile - preparation and planning 4 Sales goal setting and action planning Set clear, concise, and motivating sales goals and action plans How to set and use goal setting as way of managing your time and increasing results The principles of linking SMART objectives to action plans and daily activities 5 Creating results focus - every day, week, and month Batch sales tasks together, starting with emails Planning your day and week and protecting sales 'prime' time Apply the 80/20 to your sales contacts, clients, and prospects 6 Overcoming procrastination and structuring your day Understanding procrastination, what it is and how to recognise it in yourself and others How to stop procrastinating and start making progressing Build a power prospecting hour into every day Smart stuff to make more sales time: five automated tools Live the $64,000 dollar question

The ability to influence others is a life skill but also one that has never been so critically useful at work. This one day workshop will set you on the road to discover what you need to be able to think and do that will help you take people with you. This involves learning some new tools and strategies that fit the situation you are in and making sure you use the right skills and behaviours to influence well, whether it is a single person or a room full of cynical expectant people! This workshop will enable you to: Learn about and understand influencing styles and strategies available and formulate plans and ideas on how to use them in influencing situations Understand which skills and behaviours to use to be the most effective influencer Have greater confidence in situations where they need to influence someone Use thinking, speaking and behavioural techniques that enable influencing to be effective and positive Review and evaluate learning and have an action plan to take back and implement in the workplace 1 Welcome, introductions & getting to know you and why you are here Course objectives 2 Personal objectives Introducing a learning diary 3 Gallery exercise - using images of exemplars brought by participants Plenary discussion The skills and behaviours of an exemplar influencer 4 Group task - what does your self-evaluation say? Discussion and conclusions 5 Influencing - what is it? - why do we need it? The current organisational landscape including values and behaviours the influencer operates in 6 Pit Stop - 'pull / push', 'the lost horse' and 'talking at' 7 Direct / support / delegate / coach: the different choices and approaches to choose from 8 Updating the learning diary 9 Power and types of power - its impact on influencing ability and approach and what is within your control Group task and discussion 10 The 5 influencing styles tool Series of tasks and exercises Drilling down to a personal action plan for maximising influence 11 'The person with the most flexibility has the most influence' Skills and behaviours for effective influencing Exercises and techniques that develop skills for influencing 12 Review and evaluation Action planning

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Leadership Management Strategies & Lean Management Master Leadership Management Strategies to inspire and guide teams by cultivating collaboration and defusing conflicts. Discern how diverse Leadership Management styles shape team dynamics and performance with this incredible Leadership Management Online Course. After completing this Leadership Management Diploma, you will obtain 5 crucial CPD Points, a Reed PDF Certificate on Leadership Management and our exclusive Workplace Management Toolkit, all-inclusive with the Course Price. Learning Outcomes: Understand Leadership Management's core differences and complementarities. Master impactful communication in Leadership Management for resonant, inspiring messages. Confront challenges using problem-solving in Leadership Management. Cultivate team motivation under the umbrella of Leadership Management. Gain practical skills in Leadership Management such as project and financial management. Master emotional intelligence and inclusivity within Leadership Management. Achieve a deep, holistic grasp of Leadership Management Principles. Apply Leadership Management Strategies for team collaboration and conflict resolution. Use Empower UK's assessment to evaluate your Leadership Management competencies. Resolve course ambiguities by seeking clarity, ensuring a full understanding of Leadership Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Our Leadership Management Course isn't just a curriculum; it's a transformative expedition. Let's have a look at some key modules: Decision-Making and Problem-Solving: Master decision-making and problem-solving skills in Leadership Management. Motivating and Managing Teams: Learn strategies for motivating teams, giving feedback, and resolving conflicts effectively. Lean Management: Learn about the principles of lean management and modern lean techniques to improve your Leadership Management Skill. Project Planning and Management: Master the 12-step process of effective Project Planning and Management, gaining crucial Leadership Management insights. Strategy Implementation and Thinking: Examine strategy implementation, strategic thinking and process optimisation in Leadership Management.

Level 1 Diploma in Adult Learning Embark on a transformative journey with our Level 1 Diploma in Adult Learning. Uncover the basics and beyond in Adult Learning methodologies. Ignite change and foster growth as an impactful Adult Learning facilitator. Learning Outcomes: Grasp fundamental theories in Adult Learning. Implement Active Learning strategies for adults in Adult Learning. Create engaging Workshop Designs for Adult Learning. Conduct training sessions that resonate in Adult Learning. Overcome Challenges and boost Participation in Adult Learning settings. Stay ahead with the latest Trends and Resources in Adult Learning. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Level 1 Diploma in Adult Learning: Basics of Adult Learning: Delve into the foundational principles that shape effective Adult Learning experiences. Active Learning Strategies: Master a suite of Active Learning strategies tailored for adult education. Workshop Design & Hands-On Activities: Create dynamic workshops infused with hands-on activities that engage Adult Learning participants. Delivering Impactful Training Sessions: Develop the skills to deliver training sessions that leave a lasting impact on Adult Learning audiences. Navigating Challenges & Ensuring Participation: Learn to navigate common challenges and foster active participation within Adult Learning settings. Trends, Resources & Future as a Trainer: Explore current trends, utilise cutting-edge resources, and prepare for the future landscape of Adult Learning.

Leadership and management course teaches you the essential skills you need to succeed as a leader and manager.

Learning to love ourselves, and live in alignment with our children, by applying the principles of unschooling to our own lives.

***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Resilience Training for Emotional Development. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Resilience Training for Emotional Development course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Resilience Training for Emotional Development course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Resilience Training for Emotional Development online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Resilience Training for Emotional Development Module 01: Resilience - Dealing with Adversity and Setbacks Module 02: Pathways to Resilience Module 03: The Pillars of Resilience Module 04: Training for Resilience Module 05: Promoting Emotional Resilience - CASMT Module 06: Mental Toughness & Resilience Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Resilience Training for Emotional Development course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Resilience Training for Emotional Development course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Resilience Training for Emotional Development course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Are you looking to enhance your Cerebral Palsy skills? If yes, then you have come to the right place. Our comprehensive course on Cerebral Palsy will assist you in producing the best possible outcome by mastering the Cerebral Palsy skills. The Cerebral Palsy course is for those who want to be successful. In the Cerebral Palsy course, you will learn the essential knowledge needed to become well versed in Cerebral Palsy. Our Cerebral Palsy course starts with the basics of Cerebral Palsy and gradually progresses towards advanced topics. Therefore, each lesson of this Cerebral Palsy course is intuitive and easy to understand. Why would you choose the Cerebral Palsy course from Compliance Central: Lifetime access to Cerebral Palsy course materials Full tutor support is available from Monday to Friday with the Cerebral Palsy course Learn Cerebral Palsy skills at your own pace from the comfort of your home Gain a complete understanding of Cerebral Palsy course Accessible, informative Cerebral Palsy learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Cerebral Palsy Study Cerebral Palsy in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Cerebral Palsy Course Cerebral Palsy Curriculum Breakdown of the Cerebral Palsy Course Module 01: Understanding Cerebral Palsy Module 02: Causes and Symptoms of Cerebral Palsy Module 03: Epidemiology of Cerebral Palsy Module 04: Diagnosis of Cerebral Palsy Module 05: Principles of Treatment Module 06: Principles of Rehabilitation: Occupational and Physical Therapy Module 07: Care Planning Module 08: Typical Child vs Child with Cerebral Palsy Module 09: Child, Family and Therapist Working as a Team CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Cerebral Palsy course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Cerebral Palsy. It is also great for professionals who are already working in Cerebral Palsy and want to get promoted at work. Requirements To enrol in this Cerebral Palsy course, all you need is a basic understanding of the English Language and an internet connection. Career path The Cerebral Palsy course will enhance your knowledge and improve your confidence. Cerebral Palsy Support Specialist: £25,000 to £40,000 per year Special Education Teacher: £28,000 to £45,000 per year Disability Support Coordinator: £30,000 to £45,000 per year Pediatric Occupational Therapist: £35,000 to £50,000 per year Disability Advocate: £22,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each