9485 Courses

Qualification Number 601/4458/0 Minimum entry age 19 Guided Learning Hours 180 What does this qualification cover? This qualification aims to: • introduce the concepts of equality and diversity in a variety of environments including society, the community and the workplace • highlight how stereotyping and labelling affect individuals • outline the effects of prejudice and discrimination • allow the learner to examine rights and responsibilities • stress the importance of taking individual responsibility and action to help and support others • provide a basis for further study and/or career development. The objectives of these qualifications are to help learners to: • raise their awareness of the issues surrounding equality and diversity • apply this awareness through their actions in society, community and the workplace. Who is it suitable for? This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Equality and diversity in society • Unit 2 Equality and diversity in the community • Unit 3 Equality and diversity in the workplace How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Who is this Level 3 NVQ aimed at? The experienced worker qualification is for practising electricians with at least 5 years experience but have never formally completed an industry apprenticeship or equivalent Level 3 NVQ Qualification. This is suitable for self-employed and employed electricians. This is the Level 3 pathway for practising electricians to obtain your ECS Gold Card and JIB Grading. To complete the full qualification you will also need to: Have a current Wiring Regulations Qualification BS7671 Have an initial verification qualification such as a C&G 2391-50 Have a Level 2 Electrotechnical Qualification What’s involved in the qualification? After an initial Skills Scan, we will discuss the gaps that need to be filled and you will be assessed using a range of methods to complete the evidence gathering process. There will also be Professional Discussions to discuss areas of expertise and you can choose either an installation or maintenance route based on the work you carry out. There are seven Performance Units to be assessed for the qualification, these are: Apply Practices and Procedures for Maintenance Apply Health, Safety and Environmental Considerations Organise and Oversee the Electrical Work Environment Apply Design and Installation Practices and Procedures Terminate and Connect Conductors Inspect, Test and Commission Electrical Systems Apply Fault Diagnosis and Rectification On completion of the Experienced Worker assessment you will be able to use the qualification to apply for a JIB Gold Card. This qualification is for experienced electricians who can demonstrate over 5 years experience. It is not suitable for new entrants or those currently on an apprenticeship.

This 1 hour talk provides information about the content of the NEW PECS L2 workshop. The new PECS Level 2 workshop offers delegates the opportunity to analyse the application of PECS in new real-life examples, while answering questions about their own implementation. Come along to the overview to hear in more detail what the PECS L2 can offer you, how it can improve your implementation skills and confidence. Please note that this is an overview only and is not intended as, nor does it replace the PECS Level 2 training workshop. WORKSHOP DETAILS Agenda: 1 hour Registration Time: N/A Tuition Includes: N/A

Carrying out manufacturing activities on multiple products with different specifications consecutively.

Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.

The QA Level 2 Award in Fire Safety (RQF) qualification is ideal for businesses that have assigned personnel with specific fire safety responsibilities such as fire wardens or fire marshals in the workplace.

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events. How long will it take me to achieve this qualification? This qualification is usually achieved by taking a 2 day course. How is the qualification assessed? The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass.

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs

Coming soon! Embark on a transformative odyssey into operational leadership with our Level 5 Operations Department Manager course. Meticulously designed for individuals venturing into the role of an Operations Department Manager, whether through recent recruitment or a well-deserved promotion, this program is a gateway to acquiring advanced skills and unique insights crucial for success in the realm of operations.