195 Courses

The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)

Anti-Money Laundering (AML): This comprehensive Anti-Money Laundering (AML) course is designed for individuals interested in safeguarding organizations against financial crime. Through up-to-date knowledge and practical guidance, you will be trained in the essential skills required to identify and prevent suspicious activities within any organization. With step-by-step instructions on conducting client risk assessments, this course equips you with a strong foundation in AML procedures.

🚀 Unlock Your Business Potential with 'Maximizing Revenue Growth: Mastering Go-To-Market Strategies' Course! 🚀   Ready to propel your business to new heights and maximize your revenue? Look no further! Dive into our comprehensive online course meticulously designed to equip you with the essential strategies for unprecedented success in the market.   🔍 Here's what you'll master in each module: 🔹 Module 01: Create a Unique Competitive Advantage Uncover the secrets to set your business apart from the competition. Learn how to identify and leverage your unique strengths to create an unbeatable competitive edge. 🔹 Module 02: Position Your Product or Service in Action Craft a winning strategy to effectively position your product or service in the market. Gain insights into consumer behavior and learn to tailor your offerings for maximum impact. 🔹 Module 03: Determine Your Target Market Discover the power of pinpoint accuracy! Understand your audience better than ever before and learn how to target and captivate your ideal customers. 🔹 Module 04: Build a Compelling Value Proposition Learn the art of crafting compelling value propositions that resonate with your audience. Master the skills needed to communicate your product or service's unique benefits effectively.   🎓 What's in it for you? ✅ Actionable insights from industry experts ✅ Practical strategies for immediate implementation ✅ Engaging learning materials: videos, quizzes, and real-world case studies ✅ Accessible anytime, anywhere - fit your learning into your schedule   📈 Elevate your revenue game and outshine your competition! Enroll now and transform your business into a revenue-generating powerhouse. Don't miss this opportunity to revolutionize your approach to market strategies! Join 'Maximizing Revenue Growth: Mastering Go-To-Market Strategies' and take the first step towards exponential success. Enroll today and start your journey to maximizing revenue growth! 🚀📈💡 Course Curriculum Module 01: Create a Unique Competitive Advantage Unique Competitive Advantage Explained 00:00 Unique Competitive Advantage - Company Examples 00:00 How to Determine Your Unique Competitive Advantage 00:00 Step 1 - Evaluate Your Strengths 00:00 Step 2 - Evaluate Your Competitive Landscape 00:00 Step 3 - Identify Your Unique Competitive Advantage 00:00 Step 4 - Test Your Unique Competitive Advantage 00:00 Common Mistakes 00:00 Workshop - Unique Competitive Advantrage In Action 00:00 Module 02: Position Your Product or Service in Action Positioning is about Your Customer's Point of View 00:00 What Investors are Looking For 00:00 Ben and Jerry's Case Study 00:00 Keys to Success 00:00 The Positioning Framework Overview 00:00 Step 1 - Create Meaningful Attributes - Part 1 00:00 Step 1 - Create Meaningful Attributes - Part 2 00:00 Step 1 - Create Meaningful Attributes - Part 3 00:00 Viking Cruises - Case Study 00:00 Step 2 - Custom Attributes 00:00 Step 3- Evaluate Rank Attributes 00:00 Step 4 - Evaluating Positioning Rankings 00:00 2122 - Step 5 - Positioning of Your Attributes 00:00 Step 6 - Your Positioning Statement 00:00 Common Mistakes 00:00 Workshop - Position Your Product or Service in Action 00:00 Module 03: Determine Your Target Market Target Market Essentials 00:00 Why is Your Target Market So Important 00:00 Define Your Target Market 00:00 Step 1 - Define Standard Attributes - Demographics 00:00 Step 1 (con't) - Define Standard Attributes - More Demographics 00:00 Step 1 (con't) - Define Standard Attributes - Psychographics 00:00 Step 2 - Develop Custom Attributes 00:00 Step 3 - Validation 00:00 Step 4 - Adjust Your Strategy 00:00 Workshop - Devleoping Your Target Market 00:00 Module 04: Build a Compelling Value Proposition Characteristics of Unique Value Propositions 00:00 Types of Customer Benefits UVPs Express 00:00 Examples of Unique Value Propositions 00:00 What Investors Are Looking For 00:00 Value Proposition vs Competitive Advantage 00:00 Understand Your Competitor's Unique Value Proposition 00:00 Streaming Services Example 00:00 The Value Proposition Framework 00:00 Step 1 - Brainstorming 00:00 Step 2 - Create a Value Proposition List 00:00 Step 3 - Determine Uniqueness 00:00 Step 4 - Prioritize Top Value Propositions 00:00 Step 5 - Tell a Story 00:00 Common Mistakes 00:00 Workshop - Build Your Unique Value Proposition 00:00

The PROUD Principle® 1 Day workshop. An innovative and powerful Customer Service model, providing customer service excellence.

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

***24 Hour Limited Time Flash Sale*** Sales, Marketing & KYC Endorsed Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you looking forward to being the next Sales and Marketing Guru? You don't have to look further. Let us journey into the realm of success together with our comprehensive "Sales, Marketing & KYC Endorsed Training" bundle. This bundle stands as a beacon in the stormy seas of professional development, illuminating your career advancement path with the right theoretical skills. We bring you two distinct categories of courses - three that bear the prestigious stamp of Quality License Scheme (QLS) endorsement and five that are accredited by CPD-QS. A testament to our commitment towards your growth, the QLS-endorsed courses have been meticulously designed to hone your sales, marketing, and customer understanding skills. Alongside providing invaluable knowledge, we cherish the opportunity to celebrate your achievements with tangible hardcopy certificates, a testament to your newfound prowess. Yet, our efforts do not stop there. The package also includes five carefully curated CPD-QS accredited courses. These courses delve into the vital aspects of business management, analysis, and law, along with detailed learning about Lean Process, Six Sigma, and Commercial Management. Together, they create a comprehensive blueprint for your success in the world of business. Key Features of the Sales, Marketing & KYC Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Sales, Marketing & KYC Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: The Ultimate Sales Training Blueprint: How To Master Sales QLS Course 02: Know Your Customer QLS Course 03: Marketing 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Management Course 02: Business Analysis Course 03: Business Law Course 04: Diploma in Lean Process and Six Sigma Course 05: Commercial Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Sales, Marketing & KYC Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes Master the art of sales and marketing to boost your professional performance. Understand the intricacies of 'Know Your Customer' regulations and their application. Gain a deep understanding of effective business management strategies. Develop skills for business analysis to make informed business decisions. Understand the essentials of business law to navigate legal challenges in the business world. Acquire knowledge about Lean Process and Six Sigma methodologies to improve organisational efficiency. Learn commercial management skills to handle business operations effectively. Unleash your potential with our "Sales, Marketing & KYC Endorsed Training" bundle. The content is a finely tuned orchestra of knowledge, where every course contributes to a symphony of success. Three of our QLS-endorsed courses cultivate your skills in sales, marketing, and understanding your customer. Each course comes with a hardcopy certificate, an emblem of your accomplishments. Our five CPD-QS accredited courses act as catalysts for your journey, covering crucial areas such as business management, analysis, business law, Lean Process, Six Sigma, and commercial management. These courses offer an enriching theoretical experience, ensuring that you stay aligned with the latest industry standards. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring individuals keen to delve into the domains of sales, marketing, and customer relations. Professionals seeking to enhance their knowledge in business management and law. Individuals interested in mastering Lean Process and Six Sigma methodologies. Those aiming to boost their commercial management skills for business operations. Career path Sales Executive: £21,000 - £30,000 Marketing Specialist: £24,000 - £35,000 Business Analyst: £37,000 - £48,000 Business Law Consultant: £45,000 - £60,000 Lean Process/Six Sigma Consultant: £50,000 - £70,000 Commercial Manager: £45,000 - £58,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

10 QLS Endorsed Courses for Email Marketer | 10 Endorsed Certificates Included | Life Time Access

Level 3 - Two Endorsed Training | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

10 QLS Endorsed Courses for Financial Investigator | 10 Endorsed Certificates Included | Life Time Access

Level 3 - Two Endorsed Training | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access