9207 Courses

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Logistics real estate encompasses commercial structures meticulously tailored for the storage, handling, and distribution of goods, spanning warehouses, distribution centres, and fulfilment hubs. These vital infrastructures support businesses of varying scales, from local retailers to multinational manufacturers, in ensuring streamlined operations. Our webinar will explore various facets of logistics real estate, focusing on pivotal elements like warehouses and distribution centres, and feature a model spotlighting their critical attributes. If you’re eager to deepen your understanding of logistics assets, join us for this insightful session.

This seminar supports you to implement ideas from the Six Stages Framework. It is designed for those who are reading or have read my book Understanding and Dealing with Everyday Racism- The Six Stages Framework

City & Guilds Level 4 Award in Plan, Manage and Review Legislative and Safety Compliance for Work in Confined Spaces - 6160-06 - This course focuses on planning, organizing and managing work safely in confined spaces including legislative roles and responsibilities, health and safety considerations and equipment requirements. Designed for managers that are responsible for organizing and planning work activities within a confined space. The manager may or may not supervise the actual job. The manager cannot enter the confined space. Book via our website @ https://www.vp-ess.com/training/confined-spaces/6160-06-level-4-award-in-plan,-manage-and-review-legislative-and-safety-compliance-in-cs/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

A free 30 minutes taster session on plant focussed meditation or garden therapy. The workshop aims to bring calm, equanimity and well-being. There will be guided meditation and mindful botanical drawing.

Our programme for toddlers is aimed at teaching your child water confidence, key lifesaving skills, a life long love of the water and building the first steps towards swimming unaided. In our sessions your child will benefit from increasing strength, coordination and exercises focused in progression and enjoyment at every lesson. We use songs and games to ensure your little one loves the time you spend together in the pool. We put emphasis on having lots of fun.

A free sampler for the Motorcycle Skills - Improve your Riding in Eight Weeks online e-course from Survival Skills Rider Training

Northampton's first choice Dance School. Specialising in Contemporary, Street, Commercial, Jazz, Classical Ballet, Contemporary Ballet, Lyrical, Rhythmic Gymnastics, Circus Skills, Acrobatics and Body Conditioning. Fun shows or elite competitive teams. Focussing on creativity and individuality coupled with technical excellence, we dare to be different!

*Understanding Worry* is a FREE, interactive, hands-on workshop, focused on helping you understand uncontrollable, excessive worrying.