9818 Courses

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders engaged in improving the delivery of products and services that meet user needs through the use of Microsoft SharePoint; Anyone who wants to improve their Business Analysis skills; Project stakeholders concerned with SharePoint requirements. Overview Plan, manage and close requirements for a project in reduced time using good business analysis practices Minimize project uncertainty and risk by applying good techniques Ensure your project delivers required functionality and adds value to the business Create an environment of self-management for your team that will be able to continuously align the delivered product or services with desired business needs, easily adapting to changing requirements throughout the process. Requirements can change frequently during a SharePoint project, and therefore projects need a streamlined, flexible approach to requirements change management. SharePoint professionals want to develop systems and services which are both high-quality and high-value, and the easiest way to achieve this is to implement the highest priority requirements first. This enables the projects to maximize value for their stakeholders. Introduction ? Roles involved in a SharePoint project The opportunities and challenges of a SharePoint project The business analysis process BA role vs. project manager role BA / PM competencies Case Study Exercise Understanding SharePoint Requirements Business, User, Functional, Quality-of-service and implementation requirements Requirements vs. specifications Requirements vs. business rules Risk management and risk response strategies Analyzing requirements Characteristics of effective requirements Case Study Exercise SharePoint Requirements Modeling Identify high level scope Identify initial requirements stack Identify an architectural vision Plan your iteration Iteration modeling Model storming Test driven development Case Study Exercise The Change Management Process Managing the Solution Scope and Requirements Capturing the Requirements Traceability Maintaining the Requirements for re-use Managing Requirements Conflicts Preparing the Requirements Package Building the Requirements communications plan Case Study Exercise Assessing & Validating Requirements Validating and verifying SharePoint Requirements Creating a master test plan Create test scenarios and test cases Case Study Exercise Additional Information Useful books and links on managing requirements and projects for SharePoint initiatives

Duration 5 Days 30 CPD hours This course is intended for This course is designed for business analysts. Overview After completing this course, you should be able to:Describe the benefits of implementing an Operational Decision Manager solution, and the collaboration that is required between the business and development teamsIdentify the main user roles that are involved in designing and developing an Operational Decision Manager solution, and the tasks that are associated with each roleExplain modeling concepts and the UML notation that is relevant to modeling for business rules and eventsDefine and implement object models for business rulesSet up the rule authoring environment in Designer by working with decision services and synchronizing across development and business environmentsCustomize the vocabulary that is used in rulesDiscover and analyze business rules for implementationUse the Operational Decision Manager rule editors to author business rules and decision tablesRun tests and simulations in the Decision Center Enterprise console to validate decision logic and rule changesExplain governance issues and work with Operational Decision Manager features that support decision governance This course introduces business analysts to IBM Operational Decision Manager V8.7.1. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. Course Outline Course introduction Introducing IBM Operational Decision Manager V8.7.1 Exercise: Operational Decision Manager in action Modeling for business rules Exercise: Building the model on paper Exercise: Implementing the model Understanding decision services Exercise: Setting up a decision service Working with the BOM Exercise: Working with the BOM Introducing Decision Center Exercise: Exploring the Decision Center Business console Exercise: Exploring the Decision Center Enterprise console Introducing rule authoring Exercise: Understanding the case study Discovering and analyzing rules Exercise: Discovering rules Exercise: Analyzing rules Working with conditions in rules Exercise: Working with conditions in rules Working with definitions in rules Exercise: Working with definitions in rules Writing complete rules Exercise: Writing complete rules Authoring decision tables and trees Exercise: Authoring decision tables and trees Exercise: Authoring rules: Putting it all together Running tests and simulations in the Enterprise console Exercise: Running tests and simulations in the Enterprise console Introducing decision governance Exercise: Working with the decision governance framework Course summary

Learn how to create fully relational databases and how to input, extract and report on data. Course overview Duration: 2 days (13 hours) Our Access Database Design and reporting course looks at the key elements to building fully relational databases and entering and extracting information from them. This course is designed for new users who need to build relational database systems. Objectives  By the end of the course you will be able to: Create a new database Create data tables Set field validation and properties Enter data and manage data Create forms Use queries to extract data Create parameter queries Create calculations in queries Build relational databases Use sub datasheets Build multi table queries Use advanced form and report design techniques Content Creating a database Creating a new database Database elements Creating a data table Setting field properties Using input masks Using input masks Validation rules Default values Setting a primary key Creating lookup fields Data entry Adding data Deleting data Quick keys for data entry Working with data Sorting data Filtering data Finding information Navigation Creating data form Creating quick forms The form wizard Amending forms Formatting Setting the tab order Entering data using forms Creating queries Creating a query Setting criteria Using the expression builder Creating parameter queries Using wildcards Using more than one parameter Using calculations in queries Adding a totals row Formatting results Adding calculations Printing and reporting Printing tables and queries Creating reports Building and amending reports Adding headers and footers Working with relational databases Relational database principles Importing data from other sources Linking information between tables One-to-one and one-to-many links Defining referential integrity Amending links Deleting links Sub datasheets Viewing a subdatasheet Removing a subdatasheet Connecting a subdatasheet Multiple table queries Deciding which tables to use Adding tables to the query Creating links between tables Setting join properties Advanced form design Field properties Creating lookup fields Adding calculated fields Applying conditional formatting Advanced report design Field properties Report properties Alternate colour bandings Concatenating fields Adding calculated fields Sorting and grouping Grouping settings Adding headers and footers Adding dates, times, page numbers

Imagine waking up to the sound of birds chirping and the sight of a beautiful garden outside your window. Imagine being able to walk through rows of plants that you have grown yourself, and being able to enjoy the fruits of your labour. This is what our horticulture course can offer you - a chance to learn the secrets of plant care and cultivation, and to turn your passion for gardening into a fulfilling career. With our comprehensive course curriculum, you will gain a deep understanding of the science behind plant growth and development, as well as useful knowledge of gardening techniques and tools. From basic botany to landscaping and garden design, you will learn everything you need to know to become a skilled horticulturist. So if you're ready to embark on a journey of discovery and growth, join our horticulture course today. With our in-depth lessons you'll be well on your way to cultivating your own beautiful garden and building a successful career in horticulture. This Advanced Diploma in Horticulture at QLS Level 7 is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 180 CPD points) to make your skill development & career progression more accessible than ever! To give you the most convenient and comprehensive learning experience possible, the Horticulture course has been divided into a number of in-depth modules. An instant e-certificate that you may order as confirmation of your new abilities and knowledge will be displayed in your profile when the Horticulture course has been successfully completed. Simply enrolling in this Horticulture course will increase your employability and allow you to add these incredible new talents to your resume. Join the Horticulture course today to equip yourself with the necessary skills to position yourself for success! Learning Outcomes: Gain a deep understanding of plant growth and development, including soil science, plant nutrition requirements, and plant protection. Learn essential techniques for plant care and cultivation, such as weed control, plant propagation, and lawn care. Explore the world of organic gardening and permaculture, and learn how to work with native and exotic plants. Develop skills in landscaping and garden design, and learn how to create beautiful outdoor spaces. Understand the principles of arboriculture and ornamental horticulture, and learn how to care for indoor plants. Gain knowledge of horticulture statistics and the labour market in the industry. Develop a passion for horticulture and the natural world, and be inspired to pursue a career in the field. Our Horticulture course provides you with the abilities to: Learning Objectives for the Course on Horticulture: Learn about the anatomy of flowers and how plants are classified in detail. Know how photosynthesis works and why it's so crucial for plants. Learn how to evaluate soil PH and expand your knowledge of soil chemistry. Discover some organic gardening techniques and the advantages of organic farming. Understand how to maintain indoor landscaping, sports fields, and gardens. Learn about plant diseases, as well as how to control weeds and pests. Learn more about plant nutrition and soil health. Discover how to plant a tree and care for it until it reaches maturity step by step. Our horticulture course is designed to provide students with a comprehensive understanding of plant care and cultivation, as well as necessary skills in gardening and landscaping. Through the in-depth lessons students will gain the knowledge and confidence they need to succeed in the field of horticulture. The course begins with an introduction to basic botany and plant classification, followed by modules on soil science, plant nutrition, and plant pests and diseases. Students will then delve into the world of organic gardening, learning about weed control, plant propagation, and the use of native and exotic plants in landscaping. Other modules cover indoor plants, lawns, and plant care and planting techniques. In addition to gardening skills, the course also covers more specialised areas of horticulture, such as arboriculture and ornamental horticulture. Students will also gain an understanding of permaculture and the principles of sustainable gardening. The course concludes with modules on horticulture statistics and the labour market in the industry, giving students a comprehensive overview of the opportunities available to them in the field of horticulture. Whether you're a budding gardener or looking to start a career in horticulture, our course is the perfect place to start. *** Course Curriculum *** Here is the curriculum breakdown of horticulture course: Module 01: Basic Botany Horticulture Module 02: Plant Classification Module 03: Soil Science Module 04: Plant Nutrition Requirements Module 05: Plant Pests & Diseases Module 06: Basic Concepts of Organic Gardening Module 07: Weed Control Module 08: Plant Propagation Module 09: Amenity Horticulture, Plant Selection & Native Plants Module 10: Exotic Plants Module 11: Indoor Plants Module 12: Lawns Module 13: Planting & Plant Care Module 14: Plant Nodes & Indigenous Plants Module 15: Plant Protection, Landscaping & Garden Design Module 16: Ornamental Horticulture Module 17: Permaculture Module 18: Arboriculture Module 19: Horticulture Statistics Module 20: Results from the 2018 Seasonal Labour in Horticulture End of Year Why Prefer Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Advanced Diploma in Horticulture at QLS Level 7 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who have a passion for plants and gardening and want to turn it into a career. Anyone interested in learning more about plant care and cultivation. People looking to start their own garden or improve their existing one. Professionals in the landscaping and gardening industry who want to broaden their knowledge and skills. Students looking to pursue further studies in related fields. Requirements Working in the field of Horticulture typically requires at least a high school diploma or equivalent, although many employers prefer applicants with a post-secondary education in related field. Career path Horticulturist - Average salary £24,000 to £40,000 per year. Landscape Architect - Average salary £22,000 to £45,000 per year. Arborist - Average salary £20,000 to £32,000 per year. Garden Designer - Average salary £18,000 to £35,000 per year. Park Ranger - Average salary £18,000 to £25,000 per year. Garden Centre Manager - Average salary £20,000 to £35,000 per year. Certificates CPDQS Accredited Certificate Digital certificate - £10 Advanced Diploma in Horticulture Worker at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Horticulture Worker at QLS Level 7 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

This December, swap your office desk for a day of laughter, team spirit, and festive fun at Active Lancashire’s inaugural Corporate Christmas Sports Day! Taking place on Friday 13th December from 11 AM to 2:30 PM at St Andrew’s Church, Leyland, PR25 3EL, this one-of-a-kind event is the perfect way to kick off the holiday season. Gather your colleagues and compete in a series of hilarious festive sports activities designed for all abilities. Whether you’re racing as an elf or battling for glory in team-based games, there’s something for everyone to enjoy. Why Attend? Team Building Fun: Strengthen bonds with your team while competing for fantastic prizes. Exclusive Discounts: Special offers available for large group bookings. Rewards Galore: Win prizes for top performances, creativity, and exceptional team spirit. Give Back to the Community: Proceeds from the event will support the Challenge through Sport Initiative, a project dedicated to making a positive impact through physical activity. Tickets are priced from just £25 per person, making it an affordable way to spread festive cheer and boost office morale. Don’t miss this unique opportunity to celebrate the season, support a great cause, and create unforgettable memories with your colleagues.

Advance your Python skills with Level 2 Programming! From strings and operators to control flow and games, this course sharpens your coding prowess, culminating in a hands-on Python project. Ideal for those seeking to deepen their understanding and application of Python.

Welcome to 'Harmonize Your Limbic Life,' a transformative 7-day FREE program designed to nurture your emotional well-being. Dive into daily practices encompassing mindfulness, creative expression, nature connection, and more. Join me on this journey to cultivate a balanced and resilient limbic system, empowering you to navigate life with emotional harmony. Embrace the joy of self-discovery. Sign up now and embark on a week of self-care and transformation.

Digital marketing is the component of marketing that uses the internet and online-based digital technologies such as desktop computers, mobile phones and other digital media and platforms to promote products and services. Stay relevant in a digital-centric world. From Google Ads to social media, SEO to strategy, the Complete Digital Marketing Diploma covers all the essentials of a well-rounded skill set.  Start your journey to becoming a certified digital marketing professional today.  Before moving on to websites, email marketing and copywriting, blogging, and SEO, you’ll learn to define your business and target demographic, as well as establish a brand identity that will resonate with your clients (search engine optimization). Following that is a comprehensive look at social media, which includes YouTube, Twitter, Instagram, Pinterest, LinkedIn, Periscope, and, of course, Facebook, which is divided into many divisions due to its importance. The training also covers social media live streaming and podcasting, as well as Google Analytics and Google Plus. Upon completion, you will gain a solid understanding of digital media and be able to apply the acquired knowledge in the real world either for your business or for your clients. Learning Outcomes Develop a comprehensive digital marketing strategy tailored to your business goals. Create and establish a strong brand identity across various digital platforms. Design and optimise websites for enhanced user experience and increased conversion rates. Execute effective email marketing campaigns to engage and nurture leads. Craft compelling copy and blogs that resonate with your target audience. Utilise video marketing techniques to captivate and engage online audiences. Harness the power of social media platforms like Facebook, Twitter, Instagram, and LinkedIn for marketing purposes. Implement Google AdWords campaigns to drive targeted traffic and increase sales. Analyse website and campaign performance using Google Analytics data to make data-driven decisions. Utilise emerging digital marketing channels like podcasting, live streaming, and Quora for brand promotion. Why choose this course Affordable, Accessible, informative and well-structured study materials Earn a globally recognised accredited qualification Study in your own time, at your own pace, through any device Benefit from feedback through mock exams and multiple-choice assessments Excellent career advancement/career switch opportunities Get 24/7 help or advice from our email and live chat teams Who is this course for Entrepreneurs looking to establish or expand their online presence and drive business growth. Small business owners aim to improve their digital marketing efforts and reach wider audiences. Marketing professionals seek to enhance their skills and stay updated with the latest trends in digital marketing. Freelancers interested in offering digital marketing services to clients and building a successful career in the field. Students pursuing degrees or certifications in marketing or related fields who want to gain practical digital marketing skills. Entry requirements This course is available to learners of all academic backgrounds, but you must be 16 or above to undertake the qualification. Apart from that, all you need is an internet connection, a good understanding of English and a passion for learning. Certification CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Career path Digital Marketing Manager Social Media Manager SEO Specialist Content Marketing Manager Email Marketing Specialist PPC Specialist Digital Marketing Consultant Brand Manager Course Contents Introduction Define Your Business & Target Audience Brand Identity Websites Email Marketing Copywriting, Blogging & SEO YouTube Video Marketing Facebook Groups (Social Media Marketing) Facebook Pages (Social Media Marketing) Facebook Ads (Social Media Marketing) Facebook Retargeting (Social Media Marketing) Facebook For Local Business (Social Media Marketing) Google Adwords Twitter (Social Media Marketing) Instagram (Social Media Marketing) Pinterest (Social Media Marketing) LinkedIn (Social Media Marketing) Periscope (Social Media Marketing) Social Media Live Streaming Podcasting Quora Google Analytics Google Plus (Social Media Marketing) Conclusion

Duration 1 Days 6 CPD hours This course is intended for Employees not working in a centralized office. Overview The Telework and Telecommuting workshop will cover strategies to help participants learn skills required for working outside the office that include proper self-management, manage time efficiently, know different methods of organization and planning, identify various forms of communication and address and resolve challenges that teleworkers can face. The Telework and Telecommuting workshop will cover strategies to help participants learn skills required for working outside the office that include proper self-management, manage time efficiently, know different methods of organization and planning, identify various forms of communication and address and resolve challenges that teleworkers can face. Getting Started Workshop Objectives Pre-Assignment Core Skills Required Self-Management Time Management Organizing and Planning Communication Self-Management (I) Solving Problems on Your Own Being and Staying Motivated You Have More Freedom ? Don?t Abuse It You and Only You are Accountable Self-Management (II) Recognize and Remove Bad Habits Reflect on Mistakes and Learn from Them Establish Good Habits Be Assertive with Yourself Time Management (I) Build a Little Flexibility into Your Schedule Identify and Remove Time Wasters Working with Time Zones Using Free Time Wisely Time Management (II) The Urgent/Important Matrix Setting and Sticking to Deadlines The Glass Jar: Rocks, Pebbles, Sand and Water Recognize When You Are Procrastinating Organizing and Planning (I) Plan for Additional Stress When to Seek Help Being Proactive ? Not Reactive Establish Priorities and Attainable Goals Organizing and Planning (II) Setting Up Your Home Office Remove Unneeded or Distracting Items When Technology Fails Develop a Normal Working Day Communication (I) Stay in the Loop Use the Correct Medium Be Clear and to the Point Virtual Communication Can Be Impersonal Communication (II) Open and Frequent Communication Share Your Information Have a Collaborative Attitude Setting Expectations with Family and Friends Additional Challenges Building Trust and Rapport Feeling Isolated Always in the Office Lack of or Less Feedback Wrapping Up Words from the Wise