1331 Courses

Learn how to face media and enhance public relation in order to bring the utmost result for your organizational or individual growth through our Media and Public Relations Diploma course. Its well-decorated contents guide you to kick-start your career in this role efficiently. The course is designed to instruct you how to become a diplomat in speaking, skilled in negotiation, and sound in writing and organizational skill in order to face media and build a strong relationship. Following that it also teaches you how to work with public relation tools, method, and strategies. Overall, finishing the course, you can be efficient in such a role. Who is this course for? Media and Public Relations Diploma is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Media and Public Relations Diploma is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Media Relations What is the Media? 00:15:00 What is Media Relations? 00:30:00 Media relations Vs. Public relations 00:30:00 Effective Ways of Media relation & Public Relation 01:00:00 Media and Public Relations Module One - Getting Started 01:00:00 Module Two - Networking for Success (I) 01:00:00 Module Three - Networking For Success (II) 01:00:00 Module Four - The Meet and Greet 01:00:00 Module Five - Dressing for Success 01:00:00 Module Six - Writing 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - Media Relations 01:00:00 Module Nine - Issues and Crisis Communication Planning 00:30:00 Module Ten - Social Media (The PR Toolkit) 00:30:00 Module Eleven - Employee Communications 01:00:00 Module Twelve - Wrapping Up 01:00:00 Public Relations Public Relations 00:30:00 Building Your PR Plan 00:30:00 Structuring Messages 00:30:00 Establishing Media Guidelines 00:30:00 Managing the Media 00:30:00 The Press Release 00:30:00 PR and the Crisis 00:30:00 Social Media and Public Relations 00:15:00 Mock Exam Mock Exam- Media and Public Relations Diploma 00:20:00 Final Exam Final Exam- Media and Public Relations Diploma 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role. This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area. The Legal Secretaries Advanced Diploma course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretaries Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 65 lectures • 14:00:00 total length •Introduction to Legal Secretary: 00:15:00 •Role of Legal Secretaries: 00:15:00 •General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00 •Record Keeping: 00:30:00 •Legal Writing Skills & Proofreading: 00:15:00 •Research Skills You Need to Know: 00:30:00 •Transcription, Editing & Correspondence to Judges: 00:30:00 •Legal System of UK: 00:15:00 •UK Court System: 00:30:00 •Meeting Management: 00:15:00 •The Role of a Minute-Taker: 00:15:00 •The Skills of a Minute-Taker: 00:30:00 •Meeting Agreements: 00:15:00 •Minute Styles: 00:30:00 •What Do I Record?: 00:30:00 •Techniques for Preparing Minutes: 00:30:00 •Taking Minutes in an Interactive Meeting: 00:15:00 •The Minute Book: 00:15:00 •What to include/what to ignore: 00:30:00 •Motions and Resolutions: 00:05:00 •Method of recording minutes: 00:30:00 •Reasons for Meeting: 00:30:00 •What is a decision?: 00:15:00 •Minute Taking tips: 00:30:00 •Working with Your Manager: 01:00:00 •Administrative Soft Skills: 01:00:00 •Effective Time Management: 01:00:00 •Tools of the Trade: 01:00:00 •Being an Effective Gatekeeper: 00:15:00 •Organizational Skills: 00:15:00 •Confidentiality Guidelines: 00:15:00 •Special Tasks: 00:15:00 •Introduction To Customer Service: 00:15:00 •The Power of Positive Thinking in Customer Service: 00:30:00 •Types of Difficult Customers and How to Help them: 01:00:00 •How to Deal with Difficult Customers: 00:30:00 •Aspects of Phone Etiquette: 01:00:00 •Using Proper Phone Language: 01:00:00 •Eliminate Phone Distractions: 01:00:00 •Inbound Calls: 01:00:00 •Outbound Calls: 01:00:00 •Handling Rude or Angry Callers: 01:00:00 •Handling Interoffice Calls: 01:00:00 •Methods of Training Employees: 01:00:00 •Correcting Poor Telephone Etiquette: 01:00:00 •Opening: 01:00:00 •Working with the Interface: 01:00:00 •Your First Document: 01:00:00 •Basic Editing Tasks: 01:00:00 •Basic Formatting Tasks: 01:00:00 •Formatting Paragraphs: 01:00:00 •Advanced Formatting Tasks: 01:00:00 •Working with Styles: 01:00:00 •Formatting the Page: 01:00:00 •Sharing Your Document: 01:00:00 •Introduction to Proofreading: 00:15:00 •What does a Proofreader do?: 00:15:00 •Proofreading: 00:15:00 •Proofreading Symbols: 00:15:00 •Proofreading on Paper & Screen: 00:15:00 •Strategies to Check for Specific Errors: 00:15:00 •Editing & Proofreading Strategies: 00:15:00 •Proofreading an Essay: 00:15:00 •Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00 •Final Exam - Legal Secretaries Advanced Diploma: 00:20:00

Overview This comprehensive course on Quality Management and Strategic Training - ISO 9001 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Quality Management and Strategic Training - ISO 9001 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Quality Management and Strategic Training - ISO 9001. It is available to all students, of all academic backgrounds. Requirements Our Quality Management and Strategic Training - ISO 9001 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 13 sections • 85 lectures • 08:37:00 total length •Course Structure: 00:07:00 •What is Quality: 00:02:00 •What is ISO: 00:08:00 •What is a System - Management System: 00:02:00 •What is Policy - Quality Policy: 00:06:00 •What is Vision, Mission & Strategy: 00:03:00 •QA Vs QC: 00:06:00 •Effectiveness Vs Efficiency: 00:06:00 •Verification Vs Validation: 00:11:00 •Conformity Vs Nonconformity Vs Defect: 00:04:00 •Correction Vs Corrective Action Vs Preventive Action: 00:08:00 •Risk & Preventive Action: 00:06:00 •What is Competence: 00:03:00 •What is the Context of the Organization: 00:05:00 •Who are the Interested parties: 00:03:00 •What are the Needs & expectations: 00:05:00 •Management System Requirements: 00:01:00 •Who is a customer: 00:02:00 •What is Customer Satisfaction: 00:06:00 •Product Vs Service Vs Process: 00:05:00 •Document Vs Record: 00:06:00 •What is Customer Complaint: 00:02:00 •Measuring Vs Monitoring Vs Performance: 00:02:00 •Who is Responsible: 00:12:00 •Responsibility Vs Accountability: 00:02:00 •Quality Management Principles: 00:17:00 •ISO 9001:2015 Core Concepts: 00:08:00 •Major terminology Differences: 00:04:00 •Documented Information: 00:07:00 •Major changes - Organizational Knowledge: 00:05:00 •Major changes - Risk Based Thinking: 00:06:00 •Process Approach Concept-1: 00:04:00 •What is PDCA: 00:05:00 •Process Approach Concept-2: 00:03:00 •Process Approach in ISO 9001:2015: 00:04:00 •Key Benefits: 00:07:00 •PDCA in ISO 9001 2015: 00:10:00 •Understanding the Organization and its Context: 00:08:00 •Internal & External issues: 00:03:00 •SWOT Analysis: 00:06:00 •Interested Parties & their Needs & Expectations: 00:03:00 •KANO Model: 00:10:00 •Understanding the context - Summary: 00:08:00 •Choosing your Strategic Objective: 00:05:00 •Strategic Map Examples-1: 00:03:00 •Strategic Planning Process: 00:06:00 •What is a Vision: 00:06:00 •How to Create a Vision Statement: 00:08:00 •What is a Mission: 00:06:00 •SMART GOAL: 00:06:00 •SMART Goal Example: 00:04:00 •Strategic Map Examples-2: 00:10:00 •Context Chapter Summary: 00:07:00 •Quality Objectives & Planning: 00:05:00 •ISO & SMART: 00:02:00 •Objectives Origin: 00:06:00 •Objectives Examples: 00:07:00 •Goal Vs Objective-1: 00:07:00 •Goal Vs Objective Example: 00:02:00 •Goal Vs Objective-2: 00:10:00 •Performance Evaluation in ISO 9001:2015: 00:10:00 •Customer Satisfaction: 00:06:00 •Analysis & Evaluation: 00:12:00 •Key Performance Indicators: 00:08:00 •Dashboard Examples: 00:07:00 •Management Review Meetings: 00:11:00 •Improvement: 00:16:00 •Nonconformity & Corrective Action: 00:06:00 •Nonconformity & Corrective Action Example: 00:06:00 •Nonconformity & Corrective Action Origin: 00:06:00 •Continual Improvement: 00:01:00 •Analysis Mindset: 00:09:00 •Quantitative Vs Qualitative: 00:16:00 •Now What?: 00:11:00 •Course Summary: 00:10:00 •SIPOC: 00:06:00 •Flowcharts: 00:04:00 •Control Charts: 00:04:00 •Cause and Effect Diagram: 00:06:00 •Pareto Chart: 00:07:00 •5 WHYs: 00:03:00 •Other Tools: 00:08:00 •Finally!: 00:01:00 •Bonus Lecture: 00:02:00 •Assignment - Quality Management and Strategic Training - ISO 9001: 00:00:00

Telling Stories that Inspire: Create Engagement and Belief so People will Act In this active presentation, participants will encounter the deep and fascinating body of knowledge around organizational narrative. This isn't about performance or building your "public speaking" skills. It is a recognition that story is a strategic act: Which stories should leaders tell? It begins with selection, because when you tell the right story at the right time the results can be transformational. David Hutchens will introduce participants to storytelling through a lens of change management. They will discover the three stories they should be telling now in order to move the system and engage their team in a context of extreme uncertainty. Attendees of this session will: Explore how stories of continuity, novelty, and transition are needs that every organizational system has. Hear specific examples of how other leaders and organizations are telling these stories. Identify some of the 'narrative assets' (the value-holding stories) that they can start telling right away!

Using Design Thinking to Drive Innovation A new kind of leadership and thinking is required if innovation is the goal. The Design Thinking approach allows us to address a wide range of complex challenges, using a human-centered perspective towards solving a problem. The Design Thinking creative methods enable organizational change, combining what is desirable from a user point of view with what is economically viable and technologically feasible to create a better future for customers. However, Design Thinking is not another process, delivery framework or set of steps that needs to be followed; it requires a change of individual mindset and organizational culture. By sharing personal experience, Denis Vukosav will provide insights on how to encourage change and use Design Thinking to successfully drive innovation in an organization. Additionally, some of the key Design Thinking challenges on the innovation journey will be discussed and ways to resolve them will be suggested. Assess the benefits of the Design Thinking approach Recognize the challenges of innovation and ways to overcome them Identify leadership styles required for managing Design Thinking organizations

Using Design Thinking to Drive Innovation A new kind of leadership and thinking is required if innovation is the goal. The Design Thinking approach allows us to address a wide range of complex challenges, using a human-centered perspective towards solving a problem. The Design Thinking creative methods enable organizational change, combining what is desirable from a user point of view with what is economically viable and technologically feasible to create a better future for customers. However, Design Thinking is not another process, delivery framework or set of steps that needs to be followed; it requires a change of individual mindset and organizational culture. By sharing personal experience, Denis Vukosav will provide insights on how to encourage change and use Design Thinking to successfully drive innovation in an organization. Additionally, some of the key Design Thinking challenges on the innovation journey will be discussed and ways to resolve them will be suggested. Assess the benefits of the Design Thinking approach Recognize the challenges of innovation and ways to overcome them Identify leadership styles required for managing Design Thinking organizations

Developing People and Shaping Culture With People Operations (HR) Organizational agility is critical for corporate survival in today's dynamic global economy. Cultural evolution to the adoption of Agile values, principles, and mindset is essential to long-term success and survival.HR (and an HR function) is best equipped to support cultural evolution to Agility and continued long-term sustainability. Unfortunately, HR is not usually considered early on in an Agile transformation when they can be one of the biggest impacts and allies to the success of Agile transformations.This session will explore how HR teams can help seed and nurture the Agile mindset within a transforming organization. We will discuss some of the specific activities HR can and should participate in to support a long-term investment in organizational agility.Let's not forget about HR - one of the best qualified and much needed partners for the journey to agility. Oh, and HR can go Agile too, by the way! This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Developing People and Shaping Culture With People Operations (HR) Organizational agility is critical for corporate survival in today's dynamic global economy. Cultural evolution to the adoption of Agile values, principles, and mindset is essential to long-term success and survival.HR (and an HR function) is best equipped to support cultural evolution to Agility and continued long-term sustainability. Unfortunately, HR is not usually considered early on in an Agile transformation when they can be one of the biggest impacts and allies to the success of Agile transformations.This session will explore how HR teams can help seed and nurture the Agile mindset within a transforming organization. We will discuss some of the specific activities HR can and should participate in to support a long-term investment in organizational agility.Let's not forget about HR - one of the best qualified and much needed partners for the journey to agility. Oh, and HR can go Agile too, by the way! This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Building and Scaling a Data Science Culture As your data and AI teams scale from one to thousands of employees, you will encounter roadblocks along the way. From handling messy data to productionization and customer adoption, these obstacles can delay or even derail otherwise strong teams. Drawing on experiences gleaned from hundreds of clients, Michael Li presents a framework that successful companies have embraced to build and scale their data teams. The talk goes over how organizations progress along three maturity curves: Analytical, Operational, and Organizational. As enterprises strive to move along each of these maturity curves, they must solve various organizational challenges and develop new capabilities and skills in order to become data-driven organizations. We will provide key takeaways for managers and executives for each step of the maturity curves. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Persuading the Bear Learn How to Build Engaged Communities Through Horizontal Influencing It was 9 pm on a Friday and I was at work. My spouse called asking when I'd be home; my boss was all over me. I had been working on a proposal for 5 months and couldn't get team, vendor and client's buy in! I became insufferable (even Ron, my best friend, declined our traditional Wednesday beer date). I changed jobs frequently, feeling disengaged, until I became physically ill. After a third round of antibiotics, I decided to quit another position and start working for myself.My feeling of disengagement was not unique. According to the Gallup engagement study, nearly 70% of employees suffer from work place disengagement - a true epidemic!For over 20 years, my personal transformation journey as a consultant and later as a leadership agile coach taught me to look for patterns in organizations. I have recognized recurring behaviours that plague unsuccessful and disengaged organizations.The overarching problem is the traditional approach to organizational power/influence which I named vertical influencing. Unsuccessful organizations suffer from high employee disengagement since they adopt vertical influence patterns.On the other hand, I discovered that successful organizations adopt a fresh paradigm of horizontal influencing. Presently, these horizontal influencing structures manifest themselves in lean agile approaches.Horizontal influencing includes a set of skills fundamental to building Dyad and Triad relationships; creating a true win-win environment at the individual, team and organizational level. Experience how to create engaged communities together, through building Horizontal influencing.