Managing the movement of goods across all sectors and distances for a range of customers from private individuals and sole traders through to large global organisations.
The QA Level 2 Award in Fire Safety (RQF) qualification is ideal for businesses that have assigned personnel with specific fire safety responsibilities such as fire wardens or fire marshals in the workplace.
This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events. How long will it take me to achieve this qualification? This qualification is usually achieved by taking a 2 day course. How is the qualification assessed? The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 in order to pass.
This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.
Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs
Coming soon! Embark on a transformative odyssey into operational leadership with our Level 5 Operations Department Manager course. Meticulously designed for individuals venturing into the role of an Operations Department Manager, whether through recent recruitment or a well-deserved promotion, this program is a gateway to acquiring advanced skills and unique insights crucial for success in the realm of operations.
Course Overview The qualification is designed for post-16 learners who want to study sports at university, or are interested in a career within the sports industry. It offers a solid foundation on the various aspects of sport that enables students to develop essential skills and knowledge for gaining employment or progressing to Higher Education. The qualification is split into two 1 year courses, and allows learners to gain up to a maximum of 168 UCAS tariff points – this Is the equivalent of three A* A levels. Level: 3 Duration: 2 year full-time Awarding Body: Pearson Fees: Free Example Units and Structure This qualification is studied across a two year programme, with full time weekly study.Units include:Health, Wellbeing and SportAnatomy and PhysiologySports DevelopmentSports NutritionSports PsychologyResearch methods in sports and exerciseSports coachingApplied Sports CoachingCareers in the Sports IndustrySelf Employment in the sports industryFitness Testing Entry Requirements Five GCSEs at grade 4 to 9 (A to C), including Maths and English alongside GCSE P.E or BTEC Sport. Candidates must also possess an interest in pursuing a career within sports.
Corporate Finance with Credit Control Diploma Step into the nuanced world of Corporate Finance and Credit Control with this meticulously designed course. In an era where robust financial management is indispensable, understanding Credit Control within Corporate Finance is critical. The course aims to equip you with the analytical tools and financial acumen necessary for effective decision-making and risk mitigation. Learning Outcomes: Gain a comprehensive understanding of the purpose and functionality of Credit Control. Learn to interpret and utilize Cash Flow Statements in Credit Control contexts. Master the art of Financial Reporting specifically for Credit Control. Acquire skills in Credit Analysis for robust financial planning. Dive into the Corporate Finance Masterclass to understand the larger financial ecosystem. Familiarize yourself with the factors contributing to Financial Collapse. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Corporate Finance with Credit Control Diploma: Purpose of Credit Control: Lay the foundation by understanding why Credit Control is pivotal in Corporate Finance. Cash Flow Statements in Credit Control: Learn to read and analyse Cash Flow Statements, enabling you to make informed decisions in Credit Control. Financial Reporting and Credit Control: Integrate the fundamentals of financial reporting into your Credit Control skillset, thereby enhancing your market readiness. Credit Analysis: Get hands-on training in Credit Analysis, which allows you to evaluate creditworthiness and risks effectively. Corporate Finance Masterclass: Broaden your understanding of Corporate Finance, aligning it with the specialised skills you've acquired in Credit Control. Financial Collapse: Study the anatomy of financial meltdowns to identify red flags and preemptively exercise Credit Control measures.
Thanks for expressing interest in the course. Please note this is a provisional booking and confirmation of your place is subject to completion and approval of eligibility forms which will be sent to you via email shortly This qualification provides learners with the knowledge they need to become health champions in their workplace. The qualification also involves the planning and delivery of activities within their own workplace and includes a practical assessment. The course is designed for learners who are involved in promoting positive health choices at work or who would like to learn more about workplace health and wellbeing and how to champion it. *Eligibility criteria applies to employer and employee. This training is fully funded by the ESF for Lancashire-based businesses. What will it cover? Introduce the concept of workplace health and the role of the Workplace Health Champion Recognise the leading factors affecting physical and mental health Understand key behaviour change principles Recognise the need to safeguard adults as a Workplace Health Champion Understand how to plan a physical activity in the workplace Understand the concepts of mental and physical health Plan and deliver a workplace health campaign Plan and deliver a sport and/ or physical activity session in the workplace This is a 3-day training course. Learners will be required to attend each training day to complete the course
AAT Level 2 Foundation Certificate in Accounting AAT Level 2 is the first level of qualification for people with limited or no accounts knowledge. This Foundation Certificate in accounting training equips you for an entry-level role in an Accounting or Finance department. Moreover, this AAT course also lays the groundwork for a promising future in the accounting profession. By the end of the course, you will have a greater understanding and skills of manual and computerised accounts and how to use them in a 'real business world' setting. You'll be awarded AAT Level 2 Foundation Certificate in Accounting from the Association of Accounting Technicians (AAT), once you pass all the exams and skill tests. The AAT Foundation Certificate in Accounting covers the following areas: Bookkeeping Transactions Bookkeeping Controls Elements of Cost Work Effectively in Finance Using Accounting Software (i.e SAGE)