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Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours Additional course details: Nexus Humans Orientation - Consumer Students training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Orientation - Consumer Students course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

People think of wine as the perfect partner to cheese, we're here to show you whilst that holds true, beer has just as much to offer.

Love Cheese? Love wine? Why not come along to our cheese and wine matching evenings and learn more about the best cheese and wine pairings to enjoy at home.

This course will cover the legislation associated with working in confined spaces. What constitutes a confined space, the potential hazards, safe operating procedures, and emergency procedures and rescue. Important note: This is an awareness course only, designed for people who need to be aware of the hazards and risks of confined space working but are not required to enter a confined space. If you are required to perform any work activity in, or in the proximity of, a confined space then you will also need to have an ‘approved’ standard of practical training at the ‘appropriate’ level.

As a member of The RESULTS Mastery University, you are invited to attend a weekly Q&A with me, Steve Mills. During the Q&A I will be happy to answer questions on sales, marketing and business growth. For example, you might want to ask questions like: 1. How do I get more people to my website? 2. What do I need to do with my LinkedIn marketing? 3. How can I convert more leads into sales? Event CostFree Start TimeJanuary 22, 2024 @ 10:00 am End TimeJanuary 22, 2024 @ 11:00 am WebsiteView Organiser Website Phone07977 074 497 Emailsteve@results-mastery.com OrganizerSteve Mills

Bespoke tuition for small groups.

Pilates is a great way to get your body moving, with low resistance body weight exercises it is suitable for any fitness level. If you work from home or are just wanted to improve yourself then look no further One to one sessions can be catered to your fitness needs and/or goals

Hi, I’m Ondine a dog walker and trainer based in the Rhondda Valley. I have been training dogs since I was 8 years old when I finally persuaded my parents to allow me to get my first dog, Sam an incredibly naughty Border Terrier, Jack Russel cross. My life has led me to love and train all types of dogs from German Shepherds to Cayman Islands street dogs like Rosa. I have trained dogs to fight crime with the Royal Cayman Islands Police Service and have interned with the Miami Dade Police Department K9 Unit. I have also been lucky enough to train Flyball with the wonderful Pam Martin and the Top Dog Flyball Team as well as be coached by the Canadian Flyball champions and world record holders, Team Spring Loaded Flyball. All of this experience and fun has led me to be a firm believer that you CAN teach an old dog new tricks. Qualifications International Society of Animal Professionals Canine Communication Merit Dog Emotion and Cognition – Duke University Animal Behaviour and Welfare by The University of Edinburgh