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Overview Gain the ultimate leadership and management skills and become a qualified leader by enrolling in the advanced Complete Leadership and Management Diploma - Level 4 course. This comprehensive Complete Leadership and Management Diploma - Level 4 aims to equip you with a solid understanding of leadership and management,along with the skills, expertise and confidenceto drive your career forward. You'll learn about professional skill development essentials, time management, delegation, dealing with poor performance, defining team values and goals, project management, and many more. Throughout the course, you'll discover many reasons for being unable to achieve goals and credibility that will help your personal development. Boost your career opportunities as a leader by enrolling today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Complete Leadership and Management Diploma - Level 4. It is available to all students, of all academic backgrounds. Requirements Our Complete Leadership and Management Diploma - Level 4 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 21 lectures • 08:46:00 total length •Introduction to the Course: 00:03:00 •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:37:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:37:00 •Corporate Responsibility and Ethics: 00:16:00

Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🚚 Smooth Operations, Secure Docking: Loading Dock Safety Online Training Course! 🛡️ Are you ready to fortify the safety of your loading dock operations? Enroll in our Loading Dock Safety Online Training Course, a comprehensive program meticulously designed to equip you with the knowledge and strategies needed to ensure secure and efficient loading dock procedures. Join us on a journey where productivity meets safety, creating a workplace culture that values the well-being of everyone involved in the loading process. 🌟 Module 1: Introduction to Loading Dock Safety - Equipment and Maintenance Embark on your safety journey with Module 1, providing a comprehensive introduction to loading dock safety. Understand the importance of proper equipment usage and maintenance, laying the foundation for a proactive approach to safety in the loading dock area. 🚧 Module 2: Safe Forklift Operations and Hazardous Materials Handling Master the art of safe forklift operations and hazardous materials handling in Module 2. Explore techniques for operating forklifts securely, and understand best practices for handling hazardous materials during loading and unloading operations. 🔥 Module 3: Fall Protection and Fire Safety Optimize your loading dock environment with Module 3, dedicated to fall protection and fire safety. Learn to implement fall protection measures for elevated work areas and ensure fire safety protocols are in place, creating a secure loading dock environment. 📦 Module 4: Material Handling and Traffic Management Enhance material handling practices with Module 4, focusing on efficient techniques and traffic management strategies. Learn to streamline material handling procedures, manage traffic flow effectively, and prevent congestion for a smoother loading dock operation. 🚦 Module 5: Hazard Communication and Security Awareness Maintain a secure loading dock with Module 5, where you'll focus on hazard communication and security awareness. Explore strategies for effective communication about potential hazards and enhance security awareness for a vigilant loading dock team. 🌟 Module 6: Incident Reporting and Safety Culture Cap off your training with Module 6, where you'll delve into incident reporting and building a safety culture. Learn the importance of prompt incident reporting, foster a culture that prioritizes safety, and ensure that every team member is committed to a secure loading dock environment. 🚀 Why Choose Our Loading Dock Safety Online Training Course? Expert-Led Training: Learn from seasoned professionals and safety experts specializing in loading dock safety. Interactive Learning: Engage in practical simulations, real-world scenarios, and interactive exercises to apply theoretical knowledge. Customizable Training: Tailor the course to suit the specific needs of your industry or organization, ensuring maximum relevance. Productivity Booster: Establish a loading dock culture that prioritizes safety, fostering an environment where every team member contributes to the efficiency of operations. Don't let safety be a missing link in your loading dock operations! Enroll now in the Loading Dock Safety Online Training Course and empower your team with the knowledge and skills needed to navigate loading and unloading operations securely. Your journey to a safer loading dock begins here! 🚛✨🎓 Course Curriculum Module 1 Introduction to Loading Dock Safety Equipment and Maintenance Introduction to Loading Dock Safety Equipment and Maintenance 00:00 Module 2 Safe Forklift Operations and Hazardous Materials Handling Safe Forklift Operations and Hazardous Materials Handling 00:00 Module 3 Fall Protection and Fire Safety Fall Protection and Fire Safety 00:00 Module 4 Material Handling and Traffic Management Material Handling and Traffic Management 00:00 Module 5 Hazard Communication and Security Awareness Hazard Communication and Security Awareness 00:00 Module 6 Incident Reporting and Safety Culture Incident Reporting and Safety Culture 00:00

Get ready for an exceptional online learning experience with the IELTS, GCSE, Speaking, Writing, & English Grammer bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The IELTS, GCSE, Speaking, Writing, & English Grammer is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the IELTS package has something for everyone. As part of the IELTS, GCSE, Speaking, Writing, & English Grammer package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the IELTS bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: IELTS Exam Preparation GCSE English IELTS Reading Academic Masterclass IELTS Listening Masterclass IELTS Speaking Masterclass IELTS Writing Task 1 Masterclass IELTS Writing Task 2 Masterclass British English Pronunciation Course Basics of English for Beginners 200 Common English Idioms and Phrases Level-3 English Grammar Course Essay Writing in English English - Spelling, Punctuation & Grammar Functional Skills English Level 1 Lesson Planning for Teaching Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the IELTS Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the IELTS Bundle. Build a strong knowledge base in your chosen course via the IELTS Bundle. Benefit from the flexibility and convenience of online learning. With the IELTS package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the IELTS, GCSE, Speaking, Writing, & English Grammer, a rich anthology of 15 diverse courses. Each course in the IELTS bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisIELTS, GCSE, Speaking, Writing, & English Grammer bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the IELTS, GCSE, Speaking, Writing, & English Grammer bundle offers you the flexibility and convenience to learn at your own pace. Make the IELTS package your trusted companion in your lifelong learning journey. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IELTS, GCSE, Speaking, Writing, & English Grammer bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the IELTS, GCSE, Speaking, Writing, & English Grammer bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the IELTS, GCSE, Speaking, Writing, & English Grammer bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Get ready for an exceptional online learning experience with the Leadership, Business Management, Project Management, Motivation & HR bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. Leadership, Business Management, Project Management, Motivation & HR is a dynamic package, that blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Leadership package has something for everyone. As part of the Leadership, Business Management, Project Management, Motivation & HR package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Leadership bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Leadership and Management Course Essentials of Becoming a Manager and Managing Teams Business Management Administrative Management Project Management Developing Strategic Executive Management Business Performance Management Leadership Skills For Organisational Development Day-to-Day Leadership Inspirational Leadership Skills: Practical Motivational Leadership HR Management Level 3 Team Management Level 5 Workplace Stress Management Diploma in Risk Management Level 7 Essential Communication Skills for Professionals Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Leadership Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Leadership Bundle. Build a strong knowledge base in your chosen course via the Leadership Bundle. Benefit from the flexibility and convenience of online learning. With the Leadership package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Leadership, Business Management, Project Management, Motivation & HR, a rich anthology of 15 diverse courses. Each course in the Leadership bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisLeadership, Business Management, Project Management, Motivation & HR bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Leadership, Business Management, Project Management, Motivation & HR bundle offers you the flexibility and convenience to learn at your own pace. Make the Leadership package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership, Business Management, Project Management, Motivation & HR bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Leadership, Business Management, Project Management, Motivation & HR bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Leadership bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

***Limited Time Exclusive Bundle*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Psychology: Understanding Human Thoughts and Behavior and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Psychology: Understanding Human Thoughts and Behavior bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Psychology: Understanding Human Thoughts and Behavior course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Psychology: Understanding Human Thoughts and Behavior, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Psychology Advanced Training Course 02: Positive Psychology Masterclass Course 03: Child Psychology Course 04: Educational Psychology and Development Course 05: Mental Health Laws and Awareness - Level 2 Course 06: Anti Social Behaviour Course 07: Couples Therapy & Counselling Course 08: Treating Post Traumatic Stress Disorder Course 09: Dialectical Behaviour Therapy Course 10: Level 2 Art Therapy Course Course 11: Psychology & Treatment of Addiction Course 12: Understanding Autism Awareness and Diagnosis Level 2 Course 13: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 14: Biohacking Your Physical and Mental Health Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills So, enrol in the Psychology: Understanding Human Thoughts and Behavior bundle course now to advance your career! Curriculum of the Bundle Course 01: Psychology Advanced Training Intro By Prof. Paul - WHY This Course is SO Important To Your Life! Goals & Fundamentals Understanding HOW Feelings Work & How You Can USE This! 'The Imprint Period' - How You Were Created - How You Were Programmed The Amazing Truth About Values & Beliefs Do You Know The Difference Between Reality & Lies? Are You Sure? Personal Illusions That Are Holding You Back - Break Free! EGO - The Great Deceiver The Inner-Critic … How To WIN The INNER Battle Understanding Self-Image & Your Multiple Minds How To Defeat The PAST & The FUTURE Emotional Reasoning & Logic Systems - How To WIN! Understanding & Meeting Your Needs - The Hidden Secrets Understanding Motivation - The Ultimate Driving Force Defeat This Major Block …. And Free Your Mind! Discover 'The Source & Solution To All Your Problems' Agenda & Lies - How They impact Your Life Gambits - Games People Play Break Free From The Problems of 'Attachment' & 'The Sheep Mentality' Tap Into The Power Of The Unconscious Mind How To Control Your Own Mind - And WHY Almost Nobody Does! Why FEAR Dominates Our Lives & How To Beat it! Final Thoughts, Tips & Suggestions To Radically Improve Your Life How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their studies or for the future. Note: Completing this course does not imply that you are qualified to work as a Physiotherapist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT. Requirements Our Psychology: Understanding Human Thoughts and Behavior is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Managing teams and projects to meet a private, public or voluntary organisation's goals.

Equality, Diversity & Inclusion (EDI) Once upon a time, in a world where workplaces struggled with equality, diversity, and inclusion, a bundle course transformed the narrative. Our Equality, Diversity & Inclusion (EDI) course bundle combines a diverse selection of subjects, including Employment Law, Resourcing and Managing Talent Course, and Conflict Management, to help create a harmonious and inclusive work environment. Embark on a journey that delves into the heart of workplace dynamics, addressing vital topics such as office administration, HR crisis communication, and preventing workplace violence and harassment. This carefully curated bundle empowers you with the knowledge and tools to foster a respectful, inclusive, and equal workplace for everyone. Take advantage of the opportunity to be the change-maker who leads the way in creating a better workplace culture. From learning about workplace professionalism and boundaries to mastering performance management and motivation aptitudes, this course bundle offers a wealth of information for those seeking to excel in fostering equality, diversity, and inclusion in any work environment. So Enrol today and start making a difference! This Equality, Diversity & Inclusion (EDI) Bundle Consists of the following Premium courses: Course 01: Equality and Diversity Course 02: Employment Law Course 03: Resourcing and Managing Talent Course Course 04: Conflict Management Course 05: Office Administration Certificate Course 06: HR - Crisis Communication Course 07: Preventing Workplace Violence and Harassment Course 08: Workplace Confidentiality Training Course 09: Performance Management Course 10: Motivation Skills Course 11: Assertiveness and Self-Confidence Development Learning outcomes of Equality, Diversity & Inclusion (EDI): Understand the principles of equality, diversity, and inclusion in the workplace. Familiarise yourself with employment law and its implications for organisations. Learn effective methods for resourcing and managing talent. Acquire conflict management wisdom to handle workplace disputes. Develop office administration and management abilities. Master HR crisis communication techniques. Gain insights into preventing workplace violence and harassment. Enhance your understanding of workplace professionalism, boundaries, and performance management. Enrol now in this Equality, Diversity & Inclusion (EDI) Bundle To Advance Your Career! Equality, Diversity & Inclusion (EDI) Enhance your understanding of Equality, Diversity & Inclusion (EDI) Bundle in the workplace with our comprehensive Equality, Diversity & Inclusion (EDI) Bundle. This diverse collection of courses of Equality, Diversity & Inclusion (EDI) Bundle covers various topics, from employment law to HR crisis communication, providing a well-rounded understanding of the workplace dynamics. This bundle is the perfect starting point for those looking to develop a strong foundation in fostering an inclusive work environment. Designed with your career advancement in mind, this Equality, Diversity & Inclusion (EDI) Bundle bundle equips you with the necessary mastery to create a harmonious and inclusive workplace. You will learn about the intricacies of managing talent, preventing workplace harassment, and promoting workplace professionalism and boundaries, empowering you to impact your organisation positively. Course Curriculum: Equality and Diversity Course Module 01: Introduction to Equality, Diversity and Discrimination Module 02: Equality and Diversity Legislation Module 03: Integrating Equality and Diversity into Policy Module 04: Human Rights Module 05: Promoting Diversity and Social Inclusion Module 06: Equality Analysis Module 07: Links between Values, Attitudes and Beliefs Module 08: Basics of Discrimination Module 09: Stereotypes, Prejudice, Discrimination and Bias Module 10: Institutional Discrimination Module 11: Unconscious Bias Module 12: Affirmative Action Module 13: Monitoring Equality and Diversity CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Equality, Diversity & Inclusion (EDI) Bundle HR professionals seeking to expand their knowledge in equality, diversity, and inclusion. Managers and supervisors aiming to create an inclusive work environment. Office administrators looking to improve their understanding of workplace dynamics. Requirements Equality, Diversity & Inclusion (EDI) Bundle This Equality, Diversity & Inclusion (EDI) course has been designed to be fully compatible with tablets and smartphones. Career path Equality, Diversity & Inclusion (EDI) Bundle HR Manager: £35,000 - £60,000 per year Equality, Diversity, and Inclusion Specialist: £30,000 - £45,000 per year Talent Management Specialist: £28,000 - £50,000 per year Conflict Resolution Consultant: £30,000 - £55,000 per year Office Administrator: £18,000 - £30,000 per year HR Crisis Communication Specialist: £30,000 - £60,000 per year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Equality and Diversity course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Sales Negotiation Training Course is designed to equip learners with the skills to negotiate, influence and communicate effectively in a business setting. Through this course, learners will develop their emotional intelligence, master the art of persuasion, and learn techniques for creating win-win solutions. This course is ideal for sales professionals and business owners who wish to develop the practical skills and knowledge to secure trust and commitment from their clients and customers. Learning Objectives: Develop the skills to communicate effectively with your clients Discover a wide range of sales techniques and strategies for negotiating Understand the universal laws of success and how they can be applied in business Build your emotional intelligence with our practical training exercises Who is this Retail Assistant Training Course for? Sales Negotiation Training Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:04:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00