8254 Courses

This course provides both underpinning knowledge of stoma care and practical techniques to deliver person centred support for someone who requires stoma care.

This course provides attendees with the knowledge required to assess and care for service users with dysphagia.

This course explores Autism and the current body of thinking and knowledge around Autistic Spectrum Disorders. This enables learners to consider how to adapt their practice with useful strategies to better support an individual with autism.

Interpreter: Basic Techniques of Dream Interpretation Prepare to embark on a fascinating journey into the realm of dreams with our Basic Techniques of Dream Interpretation Course. Gain a comprehensive Introduction to Dream Interpretation and delve into the intriguing Psychology of Dreams. Learning Outcomes: Identify the foundations of dream interpretation theory. Analyze the psychology underlying dream symbolism and content. Apply effective techniques for interpreting dreams. Examine common dream themes and their interpretations. Advance your proficiency in dream interpretation practice. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Interpreter: Basic Techniques of Dream Interpretation Course Syllabus Introduction to Dream Interpretation: Gain a foundational understanding of dream interpretation and its significance in psychology and personal development. The Psychology of Dreams: Explore the psychological aspects of dreams, including their role in the unconscious mind and their relevance in therapy. Techniques of Dream Interpretation: Learn practical techniques and methodologies for interpreting dreams effectively, including symbolism and analysis. Common Dreams and Their Meanings: Identify and interpret common types of dreams, uncovering their symbolic meanings and implications. The Universal Language of Dreams: Understand the idea of dreams as a universal language transcending cultural boundaries and how to interpret them cross-culturally. Advancing Your Dream Interpretation Practice: Further develop your skills and expertise in dream interpretation, enabling you to provide valuable insights to individuals seeking to understand their dreams.

This course is designed to suit a broad range of Care Sector staff. This training ensures that learners are equipped with a sufficient knowledge of mental health disorders so that they are able to manage and provide a high standard of support to affected service users. Learners will also know how to identify the symptoms of different mental disorders, adding real value to any organisation to which they provide services to.

What are the aims of this course? What learning disability is and isn't The facts of learning disabilities What barriers people with learning disabilities face Medical barriers Societal barriers How to support people with learning disabilities

This course will explore what we mean when we say someone has asthma

Medication Awareness training is essential in the Health and Social Care Sector. This course aims to provide learners with the knowledge required to support the use of medication in Health and Social Care settings. It provides information on the different types, classifications and forms of medication, as well as providing guidance on safe storage and disposal.

This course explores ‘What is diabetes’ and the basic anatomy and physiology of what happens to cause diabetes, management, short & long term complications, and caring for someone with diabetes.

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel