6397 Courses

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 1 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 1 course you will get fundamental ideas of phone-based customer service, the key understanding of customer relationship management and so on. Enrol in this course today and start your instant first step towards learning about customer service. Learn faster for instant implementation. Learning Outcome Familiarise with customer service Understand what's different about good customer service Gain in-depth knowledge of customer relationship management Deepen your understanding of customer service communication strategies How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 1 Module 01: Introduction to Customer Service 00:23:00 Module 02: What's Different about Good Customer Service? 00:12:00 Module 03: Customer Relationship Management 00:42:00 Module 04: Customer Service Communication Strategies 00:24:00 Assignment Assignment - Phone-Based Customer Service Part - 1 00:00:00

Mediation and Conflict Course

Mediation for Managers Training

🚨 Safety First: Evacuation Procedures Training Course! 🚀 Are you prepared to lead your team to safety in times of emergency? Enroll in our Evacuation Procedures Training Course, a comprehensive program meticulously designed to equip you with the knowledge and skills needed to handle evacuations effectively and ensure the safety of individuals in your care. Join us on a journey where preparedness meets leadership, creating a culture of safety and efficiency. 🌟 Module 1: Introduction to Evacuation Procedures and Risk Assessment Embark on your safety journey with Module 1, providing a comprehensive introduction to evacuation procedures and risk assessment. Learn to identify potential hazards, assess risks, and lay the foundation for a proactive approach to emergency preparedness. 📡 Module 2: Communication and Situational Awareness for Evacuation Drills and Exercises Master the art of communication in Module 2, focusing on situational awareness during evacuation drills and exercises. Develop effective communication strategies, understand the importance of real-time information, and ensure a smooth and organized evacuation process. 👥 Module 3: Roles and Responsibilities in Evacuations - Individuals with Disabilities Ensure inclusivity in Module 3, where you'll explore roles and responsibilities during evacuations, with a specific focus on individuals with disabilities. Learn to tailor evacuation plans to meet diverse needs, fostering a safe environment for everyone. 🚦 Module 4: Training and Preparedness for Post Evacuation Procedures Optimize your post-evacuation processes with Module 4, focusing on training and preparedness. Learn to conduct thorough post-evacuation assessments, address immediate needs, and reinforce training to enhance future preparedness. 🔄 Module 5: Communication Strategies During Post Evacuation Activities Navigate the aftermath with Module 5, dedicated to communication strategies during post-evacuation activities. Explore effective ways to disseminate information, manage resources, and ensure a coordinated effort during the recovery phase. 🌟 Module 6: Review and Conclusion of Evacuation Preparedness Cap off your training with Module 6, summarizing key takeaways and concluding your journey through evacuation preparedness. Assess your readiness, reinforce essential concepts, and foster a culture of continuous improvement in your evacuation procedures. 🚀 Why Choose Our Evacuation Procedures Training Course? Expert-Led Training: Learn from experienced safety professionals with expertise in evacuation procedures. Interactive Drills: Engage in realistic simulations, practical exercises, and real-world scenarios to reinforce theoretical knowledge. Customizable Training: Tailor the course to suit the specific needs of your industry or organization, ensuring maximum relevance. Inclusive Approach: Address the needs of individuals with disabilities, fostering a culture of inclusivity in evacuation planning. Don't let uncertainty be a barrier to safety! Enroll now in the Evacuation Procedures Training Course and empower yourself with the knowledge and skills needed to lead effective evacuations, creating a safer and more resilient environment for all. Your journey to evacuation preparedness begins here! 🚨✨🎓 Course Curriculum Module 1 Introduction to Evacuation Procedures and Risk Assessment Introduction to Evacuation Procedures and Risk Assessment 00:00 Module 2 Communication and Situational Awareness for Evacuation Drills and Exercises Communication and Situational Awareness for Evacuation Drills and Exercises 00:00 Module 3 Roles and Responsibilities in Evacuations Individuals with Disabilities Roles and Responsibilities in Evacuations Individuals with Disabilities 00:00 Module 4 Training and Preparedness for Post Evacuation Procedures Training and Preparedness for Post Evacuation Procedures 00:00 Module 5 Communication Strategies During Post Evacuation Activities Communication Strategies During Post Evacuation Activities 00:00 Module 6 Review and Conclusion of Evacuation Preparedness Review and Conclusion of Evacuation Preparedness 00:00

Become a world-class employee training manager with this comprehensive course. Learn how to develop and implement effective training programs, coach and mentor your team, and create a positive and productive workplace culture.

Free Level 4 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals

Business Networking 1 Day Training in Bath

Conflict Management 1 Day Training in Bath

This four-course bundle offers the opportunity to gain mastery in the field of project management. Led by industry experts, each course is designed to provide a comprehensive understanding of project management principles and practices, from design and development to testing and preparation. The Project Design Certification course focuses on the initial stage of project planning, where key elements such as project goals, outcomes, and expectations are identified. Participants will learn how to develop a solid foundation for their projects and avoid potential obstacles that could hinder success. The Project Preparation Certification course is tailored towards equipping learners with the skills needed to prepare for project execution. This includes identifying stakeholders, assessing risks, and developing project schedules and budgets. The Project Management Foundation course covers the core principles of project management, including project scope, time management, and communication strategies. Participants will also learn how to manage project risks and quality control. Finally, the Project Development and Testing course focuses on the implementation stage of project management, where participants will learn how to design, test, and deploy their projects. This includes developing project plans, creating project documentation, and executing testing and quality control measures. In conclusion, this bundle is a comprehensive guide to mastering project management principles and practices. With these courses, participants will develop the skills and knowledge needed to effectively manage projects and achieve successful outcomes.