9945 Courses

Helpful Ideas for Your Journey to True Diversity & Inclusion Globally, organizations are committing to Diversity and Inclusion (D&I) at higher rates than ever, with 87% of respondents indicating that D&I is a stated value or priority for their organization. However, for many organisations, the commitment does not extend past a statement in their annual report and allowing diversity groups the time and space to meet. Many business leaders surveyed still acknowledge that being a member of a Minority group is a barrier to employee progression. While there is solid research year on year to show that greater diversity and inclusion leads to improved business performance, many companies are still catching up. In this session, we will acknowledge the difference between Diversity and Inclusion at work and explore what leading companies are doing to enhance both. We will also acknowledge the continuing role of unconscious bias and explore strategies for minimising its impact. What good D&I looks like What one thing makes the most difference in getting a D&I strategy embedded in the culture 5 additional examples of the most successful D&I strategies What you can do to improve your organisation's D&I environment no matter your role

Helpful Ideas for Your Journey to True Diversity & Inclusion Globally, organizations are committing to Diversity and Inclusion (D&I) at higher rates than ever, with 87% of respondents indicating that D&I is a stated value or priority for their organization. However, for many organisations, the commitment does not extend past a statement in their annual report and allowing diversity groups the time and space to meet. Many business leaders surveyed still acknowledge that being a member of a Minority group is a barrier to employee progression. While there is solid research year on year to show that greater diversity and inclusion leads to improved business performance, many companies are still catching up. In this session, we will acknowledge the difference between Diversity and Inclusion at work and explore what leading companies are doing to enhance both. We will also acknowledge the continuing role of unconscious bias and explore strategies for minimising its impact. What good D&I looks like What one thing makes the most difference in getting a D&I strategy embedded in the culture 5 additional examples of the most successful D&I strategies What you can do to improve your organisation's D&I environment no matter your role

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

About Course Create a safe workspace by increasing and respecting Diversity Equity and Inclusion at Workplace with this online DEI course. In today's global business environment, organizations striving for diversity equity and inclusion at workplace are achieving intended results. They provide proof that diversity, equity, and inclusion are much more than a legal or moral requirement. They're also a competitive advantage. This DEI course outlines the role of corporate policy in promoting cultural, racial, gender or any other differences based on identity in the workforce. Enroll to learn how to participate in constructive conversations on diversity and frame meaningful DEI strategies. Imagine that you work as part of a team with colleagues from different cultural backgrounds. How can your team quickly and seamlessly embrace diversity to boost productivity and have a positive experience? What is meant by 'diversity, equity and inclusion'? This course begins by introducing these interlinked values, commonly referred to as 'DEI'. We show you how to stage engaging and interactive training sessions that help employees to overcome any conflict or issues arising out of differences in culture, beliefs, socio-economic backgrounds, orientation or ideologies.DEI: Not Just a Buzzword, a Blueprint for a Better Workplace This course delivers valuable insights for any professional eager to build a more inclusive environment. However, it truly shines for those in leadership roles like managers and business owners. As the shapers of organizational culture, they'll find the content instrumental in championing DEI values within their teams. What are some examples of biases and stereotypes? This DEI course provides case studies and explains how to overcome prejudice in the workplace. We lay out the components of an inclusive workplace to show you how to establish trust and safety for everyone in your organization. Do you seek to initiate grassroots diversity and inclusion movement at your organization? Or maybe you're simply searching for effective strategies for commencing such initiatives. Whatever your goals, our course can help you to initiate a successful start. How does leadership help diversity? This course discusses the role that managers and leaders can play in championing diversity and inclusion. Our exercises are crafted to cultivate empathy and compassion, enabling you to connect with colleagues on a deeper level. Accordingly, you'll foster self-awareness among your team, encouraging thoughtful reflection and personal growth. While valuable for any professional, this course shines brightest for managers and business owners. As leaders tasked with shaping organizational culture, they will find the content instrumental in championing DEI values within their teams. This DEI sensitivity course provides exercises and techniques you can use to manage conflict and keep your workplace free of identity-related prejudice. Sign up to gain important contemporary skills you can use in any workplace. What Will You Learn? Distinguish between diversity and inclusion and how equity fits into your diversity and inclusion goals Identify the components of an inclusive workplace Discuss the importance of diversity, equity and inclusion in the workplace Analyze issues critical to of diversity, equity and inclusion Discuss various biases and stereotypes that affect workplace productivity Describe the role of leadership in cultivating and supporting a more diverse and inclusive organization Explain how to create a more diverse and inclusive workplace Course Content Introduction to Diversity, Equity, and Inclusion at Work Introduction Diversity, Equity, and Inclusion at Work Diversity, Equity, and Inclusion Diversity, Equity, and Inclusion Understanding Bias and Stereotypes Understanding Bias and Stereotypes Part 1 Understanding Bias and Stereotypes Part 2 Understanding Bias and Stereotypes Part 3 Creating a Safe and Inclusive Workplace Part 1 Part 2 The Role of Leadership in DEI The Role of Leadership in DEI part 1 The Role of Leadership in DEI part 2 DEI Exercises for Workplace Exercise 1 Exercise 2 Exercise 3 Exercise 4 Conclusion and Next Steps Conclusion and Next Steps A course by Xpert Learning Audience Individual contributors and managers interested in getting diversity initiatives started in their organization Executives responsible for strategic culture efforts Team managers and supervisors Anyone interested in creating an inclusive and supportive culture that promotes equal opportunities and treatment of employees

If you want to gain a solid understanding of Dream Analysis and Interpretation and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive course designed by expert instructors. Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course. This premium online course n ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an CPD accreditation. With this programme, success becomes a lot easier that enables you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style. This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Dream Analysis and Interpretation and allow you to accelerate your career. Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. Meet the Accreditation The CPD Certification Service (CPD UK) assure the Dream Analysis and Interpretation course training and learning activities are relevant, reliable, and up to date. How is the Dream Analysis and Interpretation Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%. Why People Enrol this Dream Analysis and Interpretation Course From One Education: Eligibility for an endorsed certificate upon successful completion of the Dream Analysis and Interpretation course Learning materials of our course contain engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete the course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of our course CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Dream Analysis and Interpretation course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The Dream Analysis and Interpretation course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and being over the age of 16. Career path This Dream Analysis and Interpretation course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this Dream Analysis and Interpretation course. This also increases your competency to be eligible for promotions at work. Enrol now and take your career to the next step with One Education. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89 + £10 (postal charge) = £99 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

If you want to gain a solid understanding of Dream Analysis and Interpretation and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive course designed by expert instructors. Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course. This premium online course n ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an CPD accreditation. With this programme, success becomes a lot easier that enables you to monetise your skills. This course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style. This course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Dream Analysis and Interpretation and allow you to accelerate your career. Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. Meet the Accreditation The CPD Certification Service (CPD UK) assure the Dream Analysis and Interpretation course training and learning activities are relevant, reliable, and up to date. How is the Dream Analysis and Interpretation Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%. Why People Enrol this Dream Analysis and Interpretation Course From One Education: Eligibility for an endorsed certificate upon successful completion of the Dream Analysis and Interpretation course Learning materials of our course contain engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete the course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of our course CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Dream Analysis and Interpretation course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The Dream Analysis and Interpretation course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and being over the age of 16. Career path This Dream Analysis and Interpretation course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this Dream Analysis and Interpretation course. This also increases your competency to be eligible for promotions at work. Enrol now and take your career to the next step with One Education. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89 + £10 (postal charge) = £99 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Do you want to improve your career prospects in Health and Care? One Education brings a range of high-quality Health and Care courses that are ideal for you, whether you're a beginner or aspire for higher roles in research, leadership, and education. This Dysphagia Awareness - CPD Certified Course is excellent for improving your knowledge, skill set and competencies in relevant areas of Health and Care. Learning Outcomes of the Dysphagia Awareness - CPD Certified Training: Gain a theoretical understanding of dysphagia and its variations Understand the causes, symptoms and treatment of dysphagia Learn about the swallowing process and the impact of dysphagia on patients' health Learn Know how to assess and manage dysphagia effectivelythe swallowing process and the impact of dysphagia on patients' health Deepen your understanding of the role of healthcare professionals when treating patients with dysphagia Learn how to prescribe medicines for patients with dysphagia Develop the professional skills to become a Speech & Language Specialist Learn how to apply a client-centred approach when treating dysphagia patients The course is developed after thorough research and expertise from seasoned professionals. Having prior learning is extremely helpful if you aim to enter the Health and Care sector as a beginner. This will be delivered exclusively through our online platform, where you completely control your learning experience. You can go through the modules and study materials at your own pace without any restrictions. And you'll receive a recognised certificate as proof of your newly acquired or improved knowledge and skills. Take a step towards reaching your true potential by enrolling in this Dysphagia Awareness - CPD Certified Training! Dysphagia is a medical disorder that causes difficulty in swallowing, and often, people are left unable to swallow at all. People with dysphagia struggle to eat food and drink liquids, leading to throat issues such as choking and coughing. In this Dysphagia Certification Course, you will learn about the impact of dysphagia on a person's health, as well as its causes, symptoms and treatment. You will learn about the responsibilities and role of healthcare workers when caring for patients with dysphagia, as well as gain the skills required to become a qualified Speech and Language Therapist. Our expert instructor will guide you through how to assess and manage dysphagia with expertise, taking you through best practices for prescribing medicines and applying a person-centred approach when dealing with dysphagia patients. Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Dysphagia Awareness doesn't entitle you to practise as a professional in this specific field. Course Curriculum: Module 01: Introduction of Dysphagia Module 02: Understanding the Swallowing Reflex Module 03: Cause, Signs, and Symptoms Module 04: Diagnosis and Treatment Module 05: International Dysphagia Diet Standardisation Initiative Module 06: The importance of good oral health Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Dysphagia Awareness - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrolment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Dysphagia Awareness - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Come and enjoy a fun day of Easter baking with internationally renowned baker & author, Emmanuel Hadjiandreou.   Emmanuel is passionate about teaching bread making. Originally from South Africa, where he trained, he has worked all around the world. In the UK for Gordon Ramsey, the Savoy, Flour Power City Bakery, Daylesford Organics and Judges Bakery in Hastings, where he now lives. 

If you love a delicious warm croissant or soft brioche with homemade jam for breakfast, this day is for you! 

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