499 Courses

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

CPD certified, digital study session, 24-hour postural care training, learning new ways to bring excellence to 24-postural care, focussing on supported lying.

Nursery Nurse Our Nursery Nurse course will teach you the skills and information you need to help young children navigate the first years of their educational journey. This Nursery Nurse course is designed to give you the knowledge and skills you will need to become a fully qualified Nursery Nurse or Nursery Teacher. This Nursery Nurse course will enable you to gain in-demand skills that employers are looking for to offer children the learning support they require until they enter primary school. Learn everything you need to know about caring for little children and how to play an important part in their development. Enrol in this Nursery Nurse course today and gain the experience, skills, and knowledge you need to advance in your career as a nursery nurse or teacher. Special Offers of this Nursery Nurse: Nursery Nurse Course This Nursery Nurse: Nursery Nurse Course includes a FREE PDF Certificate. Lifetime access to this Nursery Nurse: Nursery Nurse Course Instant access to this Nursery Nurse: Nursery Nurse Course Get FREE Tutor Support from Monday to Friday in this Nursery Nurse: Nursery Nurse Course Nursery Nurse Learning Outcomes After completing this Nursery Nurse course, you will be able to: Work with young children Safeguard skills Develop Curriculum Maintain health and safety Work with children with special needs Communicate with children Certificate of Completion You will receive a course completion certificate for free as soon as you complete the course. Module 01: An Overview of Nursery Nurse 11:30 1: Introduction to Nursery Nurse 07:30 2: An Overview of Nursery Nurse 04:00 Module 02: Recognizing Children's Growth and Development 14:31 3: Recognizing Children's Growth and Development 12:31 4: Recognizing Children's Growth and Development 02:00 Module 03: Observation and Assessment of Children in Early Childhood Settings 16:54 5: Observation and Assessment of Children in Early Childhood Settings 14:54 6: Observation and Assessment of Children in Early Childhood Settings 02:00 Module 04: How to Promote Equality, Diversity and Inclusive in Early Years 20:39 7: How to Promote Equality, Diversity and Inclusive in Early Years 17:39 8: How to Promote Equality, Diversity and Inclusive in Early Years 03:00 Module 05: Safeguarding and Protecting Young Children 16:06 9: Safeguarding and Protecting Young Children 13:06 10: Safeguarding and Protecting Young Children 03:00 Module 06: Ensuring Health and Safety of Children in the Early Years 30:41 11: Ensuring Health and Safety of Children in the Early Years 27:41 12: Ensuring Health and Safety of Children in the Early Years 03:00 Module 07: The Essence of Nutrition and Healthy Food for Children 17:35 13: Module 7: The Essence of Nutrition and Healthy Food for Children 15:35 14: The Essence of Nutrition and Healthy Food for Children 02:00 Module 08: Importance of Play and Learning in Children's Education 28:15 15: Importance of Play and Learning in Children's Education 26:15 16: Importance of Play and Learning in Children's Education 02:00 Module 09: Ways of Working with Children Having Special Needs 12:00 17: Ways of Working with Children Having Special Needs 09:00 18: Ways of Working with Children Having Special Needs 03:00 Module 10: Working in Partnership with Parents and Carers 11:16 19: Working in Partnership with Parents and Carers 08:16 20: Working in Partnership with Parents and Carers 03:00 Who is this course for? Nursery Nurse Students Recent graduates Job Seekers Anyone interested in this topic People who are already working in this field and want to improve their knowledge and skill. Requirements Nursery Nurse Students who intend to enrol in this Nursery Nurse: Nursery Nurse course must meet the following requirements: Nursery Nurse: Good command of the English language Nursery Nurse: Must be vivacious and self-driven Nursery Nurse: Basic computer knowledge Nursery Nurse: A minimum of 16 years of age is required Career path Nursery Nurse Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Childcare and Nutrition Do you enjoy being around children, taking care of them, and working with them? Then this Childcare and Nutrition course is ideal for you. With our Childcare and Nutrition course, prepare for a rewarding career in the care sector, and build your professional skills online. It is a complete training course for individuals to learn skills and knowledge on becoming child care planners, childcare employees, and nannies. It is a profession that brings a smile to everyone's face, spreads happiness, and allows you to better understand the health and safety facts associated with working with babies. This Childcare and Nutrition course will provide a thorough understanding of children's behaviour and development and how you may play a role in assisting children to attain their full potential. Enrol in our Childcare and Nutrition course today and gain the experience, skills, and knowledge you need to advance your professional development. Why Choose Childcare and Nutrition Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Child Psychology developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing theChildcare and Nutrition. Childcare and Nutrition Learning Outcomes After completing the Childcare and Nutrition course, you will be able to: Describe Childcare and Nutrition. Describe the importance of child growth and development. Keep children healthy and safe. Describe the importance of personal hygiene for children. Describe Macronutrients and Micronutrients. Know nutritional requirements for children. Describe child nutritional problems and physical development. Describe the concept of special needs. Prevent child abuse and neglect. Describe nutrition education and activities. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Childcare and Nutritioncourse. Module 01: Childcare and Nutrition 19:03 1: Childcare and Nutrition 16:03 2: Childcare and Nutrition 03:00 Module 02: Children Growth and Development 20:43 3: Children Growth and Development 16:43 4: Children Growth and Development 04:00 Module 03: Health and Safety of Children 21:18 5: Health and Safety of Children 19:18 6: Health and Safety of Children 02:00 Module 04: Hygiene for Child Caring 19:35 7: Hygiene for Child Caring 16:35 8: Hygiene for Child Caring 03:00 Module 05: The Use of Macronutrients 10:50 9: The Use of Macronutrients 08:50 10: The Use of Macronutrients 02:00 Module 06: The Use of Micronutrients 17:33 11: The Use of Micronutrients 14:33 12: The Use of Micronutrients 03:00 Module 07: Nutritional Requirements of Child 24:35 13: Nutritional Requirements of Child 22:35 14: Nutritional Requirements of Child 02:00 Module 08: Child Nutritional Problem and Physical Development 24:34 15: Child Nutritional Problem and Physical Development 20:34 16: Child Nutritional Problem and Physical Development 04:00 Module 09: Caring for Special Needs Children 12:06 17: Caring for Special Needs Children 09:06 18: Caring for Special Needs Children 03:00 Module 10: Child Abuse and Neglect 18:57 19: Child Abuse and Neglect 16:57 20: Child Abuse and Neglect 02:00 Module 11: Nutrition Education and Activities 13:31 21: Nutrition Education and Activities 12:31 22: Nutrition Education and Activities 01:00 Who is this course for? Childcare and Nutrition Students Recent graduates Job Seekers Anyone interested in this topic People already working in this field want to improve their knowledge and skill. Requirements Childcare and Nutrition There are no specific requirements for this Childcare and Nutrition because it does not require any advanced knowledge or skills. Students who intend to enrol in this Childcare and Nutrition course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Childcare and Nutrition Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the door to a rewarding and fulfilling future with our comprehensive course designed to transform your passion for childcare into a meaningful career. This course provides you with the knowledge and expertise needed to excel in a home-based childcare setting. You'll explore everything from initial steps and registration requirements to advanced skills that set you apart as a trusted carer. Dive deep into the core aspects of child development, ensuring you can nurture and guide children through their crucial early years with confidence and care. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Safety, health, and happiness are the cornerstones of any child's upbringing. Our carefully curated modules ensure you're equipped with the latest insights on safeguarding children, promoting their well-being, and adhering to essential laws and regulations. Learn how to create a safe and nurturing environment, prepare healthy meals, and support children with special needs. Each module is designed to build your capabilities, ensuring you can provide the highest standard of care and support. Join us on this transformative journey and become a beacon of trust and excellence in home-based childcare. Course Curriculum Module 01: Introduction to Home-Based Childcare Module 02: Registering as an Approved Home-Based Childcarer Module 03: Effective Skills of a Childcarer Module 04: Children's Learning and Development Module 05: Safeguarding Children Module 06: Health and Safety Module 07: Healthy Food for Children Module 08: Children with Special Needs Module 09: Law and Legislation Learning Outcomes: Identify key principles of home-based childcare for implementation. Understand the process of becoming an approved childcarer efficiently. Apply effective childcare skills to nurture children's development effectively. Analyze stages of children's learning and development for tailored support. Implement safeguarding measures to ensure children's welfare and protection. Demonstrate knowledge of health, safety, and nutritional requirements for children. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Home Based Childcare Course 3:35:46 1: Module 01: Introduction to Home-Based Childcare 07:03 2: Module 02: Registering as an Approved Home-Based Childcarer 16:45 3: Module 03: Effective Skills of a Childcarer 45:40 4: Module 04: Children's Learning and Development 32:37 5: Module 05: Safeguarding Children 16:48 6: Module 06: Health and Safety 23:29 7: Module 07: Healthy Food for Children 16:36 8: Module 08: Children with Special Needs 27:22 9: Module 09: Law and Legislation 28:26 10: CPD Certificate - Free 01:00 Who is this course for? Aspiring home-based childcarers seeking formal training. Parents considering offering childcare services from home. Individuals interested in childcare careers focusing on home environments. Professionals aiming to enhance childcare skills for personal development. Anyone seeking comprehensive knowledge of home-based childcare practices. Career path Home-Based Childcarer Childminder Nanny Childcare Assistant Early Years Practitioner Family Support Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Word Aware- Teaching Vocabulary Across the school day and the curriculum.

CAVA is a combined of assessment of occupational competence in the work environment, and the assessment of vocational skills, knowledge and understanding. Level 3: Certificate in Assessing Vocational Achievement (RQF) course is suitable for people who assess vocational skills, knowledge and understanding other than in the work environment (e.g. a workshop, classroom or other training environment). ABOUT THIS COURSE: Level 3: Certificate in Assessing Vocational Achievement (CAVA) is a RQF qualification will train assessors and those individuals that need to carry out assessment in the classroom or work/workplace environment. This course is suited to individuals that support learners through assessment & training. This level 3 certificate is suitable for industry sectors such as Health Industry, Beauty Industry, NHS Trusts, various Police forces, Midwives, Librarians, Laboratory Technicians, HM Forces, Teaching Assistants, Higher Education Teaching Professional, Further Education Teaching Professionals, Secondary Education Teaching Professionals, Primary and Nursery Education Teaching Professionals, Special Needs Education Teaching Professionals, Security Industry, Teaching/Training, Educational Support Assistants, Education Advisers and School Inspectors, Veterinarians, Nurses, Care sector, First Aid sector, Care Instructor, Driving Instructors and Education. On successful achievement of the course, candidates are awarded a nationally accredited qualification enabling them to carry out assessments in the workplace & assessments for vocational programmes in colleges and schools. UNITS COVERED: Level 3: Certificate in Assessing Vocational Achievement (CAVA) course will cover the following units: Unit 301 – Understanding the Principles and Practices of Assessment Unit 302 – Assess Occupational Competence in the Work Environment Unit 303 – Assess Vocational Skills, Knowledge and Understanding ENTRY REQUIREMENT: There are no formal requirements for this course, however, candidates should be working in, or working towards a role in quality assurance. To undertake the full Award candidates are required to have access to two learners. COURSE ASSESSMENT: No closed book exam is required or there is no formal examination is required, however at the end of the course you need to submit a portfolio assignment with other necessary documents. HOW MUCH THIS COURSE COST? Level 3: Certificate in Assessing Vocational Achievement (CAVA) course will cost for Online Distance Learning £339.99 and for Webinar Classroom based course £469.99 There is no any hidden fess/cost.

SEN Teacher Training - Special Educational Needs Are you ready to significantly impact the lives of students with special educational needs? Our SEN Teacher Training - Special Educational Needs course offers a comprehensive exploration of critical topics essential for Special Needs Education Teachers. This course is your path to becoming an influential and dedicated educator in special education. As the SEN Teacher Training - Special Educational Needs course begins, you will gain a deep understanding of the legal framework and regulations that govern special education. Besides, you will acquire the skills to analyse how different disabilities and conditions impact the students' participation, engagement, and academic performance. Moreover, this SEN Teacher Training - Special Educational Needs course will assist you in developing leadership skills that are essential for making a difference in the lives of students with SEN. One of the foundations of excellent SEN teaching is understanding how disabilities and conditions affect participation and learning. We break down the learning profiles of SEN conditions like dyslexia, ADHD, and autism spectrum disorder so that you can understand your students' specific problems. With this knowledge, you can develop targeted strategies to unlock each student's potential. In this SEN Teacher Training - Special Educational Needs course, you will learn step-by-step methods for assessment, individualised education plans, differentiation, and evidence-based techniques to enhance learning and engagement. You will also explore the roles and functions contributing to successful support for students with special needs. Enrol now in the SEN Teacher Training - Special Educational Needs course and gain the knowledge to help every child thrive in an academically, socially, and emotionally supportive environment. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. SEN Teacher Training - Special Educational Needs Module 1: Special Needs Education Teacher Special Educational Needs (SEN) Teacher 00:11:00 Module 2: Statutory and Regulatory Context for SEN Statutory and Regulatory Context for SEN 01:02:00 Module 3: Principles and Practice of Leadership in Different Contexts Principles and Practice of Leadership in Different Contexts 00:33:00 Module 4: How SEN and Disabilities Affect Pupils' Participation and Learning How SEN and Disabilities Affect Participation and Learning 00:31:00 Module 5: Strategies for Improving the Performance of the Pupils with SEN Strategies for Improving the Performance of the Pupils with SEN 00:18:00 Module 6: Whole-School Planning and Organisation Whole-school Planning and Organisation 01:04:00 Module 7: Assessment Assessment 00:14:00 Module 8: Teamwork for SEN: Roles and Functions Teamwork for SEN Roles and Functions 01:05:00 Module 9: Planning for Individual Students with SEN Planning for Individual Students with SEN 00:22:00 Module 10: Teaching and Learning in the Inclusive School Teaching and Learning in the Inclusive School 00:40:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Support and inspire students with our Special Educational Needs (SEN) resources. Gain essential skills to address diverse learning needs effectively.