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Immerse will enrich your understanding of the interplay of yin & yang, the elements that make up everything in the universe - water, wood, fire, earth, metal - and what it means to be a fully expressed human being. You are invited to look deep within and engage consciously without.

Master 75+ Excel tips and techniques and become a certified POWER USER, with unique hands-on demos and real-world projects to help you wrangle, analyze, and visualize your data in Excel.

Immerse into the intricacies of Salesforce Experience Cloud with our training course and explore building sites, Salesforce CMS, content moderation, gamification, and partner portal setups. Learn about sharing rules, dashboards, and Salesforce CMS integration with a focus on user management, social login, and Lightning Bolts.

Learn how to program using Apache Groovy.

Accelerate your Salesforce integration expertise and master SOAP, REST, BULK API, and Streaming. Gain hands-on experience with Postman and SOAP UI and set up your environment with Visual Studio Code. Tailored for developers and Salesforce certification aspirants, this course will elevate your skills technically. Enroll now to advance your career!

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We Deliver Neonatal, Paediatric & Adult Intensive Care Nurse Training Programmes Face to face clinical skills training is supported by our platform which provides relatable and impactful content that helps nurses develop their leadership skills, embed their learning and earn certified CPD. See course content. Available World-Wide Delivered by prominent nurse educators and senior current ICU doctors with global experience in public and private healthcare We take pride in uplifting capabilities, inspiring the nursing workforce and improving patient care Overview Theoretical knowledge, clinical skills & competencies NICU Intensive Care Nurse Training This course will provide: Development of foundation to deeper theoretical knowledge and skills within various topics in critical care Demonstration of application of knowledge and understanding in practice Problem solving through critical analysis and evaluation of complex situations Maintaining quality care and positive patient experience Proactively manage problems, issues and challenges as they present Workforce management Risk management skills Decision making skills Course Structure: On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. Each participant will be given a workbook populated with competencies for each of the 7 topics within NICU. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice. The participants will be assessed throughout the course via: Active participation Simulation in applying knowledge during workshops and practical sessions Completion of workbook and record achievements Reflective practice Contact us for a full training schedule 2. PICU Intensive Care Nurse Training This course will provide: Development of foundation to deeper theoretical knowledge and skills within various topics in critical care Demonstration of application of knowledge and understanding in practice Problem solving through critical analysis and evaluation of complex situations Maintaining quality care and positive patient experience Proactively manage problems, issues and challenges as they present Workforce management Risk management skills Decision making skills Course Structure: On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. Each participant will be given a workbook populated with competencies for each of the 12 topics within PICU. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice The participants will be assessed throughout the course via: Active participation Simulation in applying knowledge during workshops and practical sessions Completion of workbook and record achievements Reflective practice Contact us for a full training schedule 3. AICU Intensive Care Nurse Training This course will provide: Development of foundation to deeper theoretical knowledge and skills within various topics in critical care Demonstration of application of knowledge and understanding in practice Problem solving through critical analysis and evaluation of complex situations Maintaining quality care and positive patient experience Proactively manage problems, issues and challenges as they present Workforce management: safe staffing levels, utilising skill mix, safe and effective patient care Ability to assess the complex patient in the ICU Rehabilitation and recovery planning for ICU patients Risk management skills Decision making skills Course Structure: On the first day the participants will be allocated to groups in order to facilitate the practical skills teaching. The participants are encouraged to utilise this group for study purposes throughout this course. Each group will be allocated a senior nurse coach who will be their point of contact for queries and provide support throughout the course and for a period after the course has finished, until the participants have achieved their competencies in their respective place of work. Each participant will be given a workbook populated with competencies for each of the 13 topics within adult critical care. This workbook will provide guidance and it is intended for the participants to use it in their clinical practice. The participants will require a senior nurse allocated to them locally in their respective hospital who can oversee the application of the gained knowledge in practice. Course Content The content helps nurses succeed in gaining essential skills to excel in day-to-day work activities, such as; communicating with colleagues and patients, conducting difficult conversations, knowing how to lead and motivate teams and problem solving. The content is mapped to the leadership requirements as stated by the UK Royal Colleges, including the Royal College of Nursing What is the role of leader? Building and Leading Successful teams CPDwatch Building and Leading Successful teams Building and Leading Successful teams Leading with Values and Ethics CPDwatch Leading with Values and Ethics Leading with Values and Ethics watch Leadership Insights on Leading with Executive Presence Leadership Insights on Leading with Executive Presence watch Leadership Insights on Building & Leading Teams Leadership Insights on Building & Leading Teams watch Leadership Toolkit: Facilitating a Workshop Leadership Toolkit: Facilitating a Workshop watch Leadership Toolkit: Facilitating a Brainstorming Session Leadership Toolkit: Facilitating a Brainstorming Session watch Leadership Toolkit: Running a Team Debrief Leadership Toolkit: Running a Team Debrief watch The Characteristics of an Accountable Leader The Characteristics of an Accountable Leader Leading through Shared Vision CPDwatch Leading through Shared Vision Leading through Shared Vision watch Evaluating Your Management Style Evaluating Your Management Style watch The Adaptive Leader: Be an Iceberg The Adaptive Leader: Be an Iceberg The Collaborative Leader CPDwatch The Collaborative Leader The Collaborative Leader Leading through Problem Solving and Decision Making CPDwatch Leading through Problem Solving and Decision Making Leading through Problem Solving and Decision Making watch Leadership Insights on Leading Diversity Leadership Insights on Leading Diversity watch Leadership Insights on Judgment and Decisiveness Leadership Insights on Judgment and Decisiveness Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness Leading with Judgment and Decisiveness Accountable Leadership CPDwatch Accountable Leadership Accountable Leadership watch Leadership Insights on Being Accountable Leadership Insights on Being Accountable watch Expert Insights on Networking & Building Relationships Expert Insights on Networking & Building Relationships watch Building Your Professional Network Building Your Professional Network watch Leadership Insights on Networking with your Peers Leadership Insights on Networking with your Peers watch Networking to Improve Leadership Effectiveness Networking to Improve Leadership Effectiveness watch Empowering Employees Empowering Employees read MIT Sloan Management Review on New Leader Transitions MIT Sloan Management Review on New Leader Transitions read All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence read MIT Sloan Management Review on The Adaptive Leader MIT Sloan Management Review on The Adaptive Leader read MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis read Executive Presence: The Art of Commanding Respect like a CEO, Second Edition Executive Presence: The Art of Commanding Respect like a CEO, Second Edition read MIT Sloan Management Review on Leader as Motivator MIT Sloan Management Review on Leader as Motivator listen The Accountable Leader: Developing Effective Leadership Through Managerial Accountability The Accountable Leader: Developing Effective Leadership Through Managerial Accountability listen From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership listen Strategic Connections: The New Face of Networking in a Collaborative World Strategic Connections: The New Face of Networking in a Collaborative World listen The Courage Way: Leading and Living with Integrity The Courage Way: Leading and Living with Integrity listen Executive Presence: The Art of Commanding Respect Like a CEO Executive Presence: The Art of Commanding Respect Like a CEO The importance of skillful communication Leading across Cultures CPDwatch Leading across Cultures Leading across Cultures watch Leadership Insights on Setting and Managing Priorities Leadership Insights on Setting and Managing Priorities watch Expert Insights on Collaboration Expert Insights on Collaboration Becoming a Successful Collaborator CPDwatch Becoming a Successful Collaborator Becoming a Successful Collaborator Leading with Judgment and Decisiveness CPDwatch Leading with Judgment and Decisiveness Leading with Judgment and Decisiveness watch Managing Conflict across Cultures Managing Conflict across Cultures watch Managing Conflict in High Performance Teams Managing Conflict in High Performance Teams watch Leadership Insights on Conflict Management Leadership Insights on Conflict Management The Collaborative Leader CPDwatch The Collaborative Leader The Collaborative Leader watch Leadership Insights on Leading Across Cultures Leadership Insights on Leading Across Cultures Leading Diversity CPDwatch Leading Diversity Leading Diversity Encouraging Team Communication and Collaboration CPDwatch Encouraging Team Communication and Collaboration Encouraging Team Communication and Collaboration Navigating Challenging Situations with Diplomacy and Tact CPDwatch Navigating Challenging Situations with Diplomacy and Tact Navigating Challenging Situations with Diplomacy and Tact Facing Virtual Team Challenges CPDwatch Facing Virtual Team Challenges Facing Virtual Team Challenges watch Leadership Insights on Problem Solving & Decision Making Leadership Insights on Problem Solving & Decision Making watch Leadership Insights on Leading through Disruption Leadership Insights on Leading through Disruption watch Leadership Insights on Leading through Motivation Leadership Insights on Leading through Motivation Leading Others through Conflict CPDwatch Leading Others through Conflict Leading Others through Conflict Cultivating Cross-functional Team Collaboration CPDwatch Cultivating Cross-functional Team Collaboration Cultivating Cross-functional Team Collaboration watch Running a Team Debrief Running a Team Debrief watch Leaders Have to Be Human Leaders Have to Be Human watch Collaborating Beyond the Team Collaborating Beyond the Team watch How the Power of Listening Can Reveal Your Team's Motivating Tensions How the Power of Listening Can Reveal Your Team's Motivating Tensions read Successful Time Management: How to be Organized, Productive and Get Things Done Successful Time Management: How to be Organized, Productive and Get Things Done read Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships read Conflict Management Conflict Management read Committed Teams: Three Steps to Inspiring Passion and Performance Committed Teams: Three Steps to Inspiring Passion and Performance read Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation Building the Team Organisation: How to Open Minds, Resolve Conflict, and Ensure Cooperation read MIT Sloan Management Review on Problem Solving and Decision Making MIT Sloan Management Review on Problem Solving and Decision Making read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done read MIT Sloan Management Review on Negotiation MIT Sloan Management Review on Negotiation read 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent 5 Critical Conversations to Talent Development: Tips, Tools & Intelligence for Developing Talent read MIT Sloan Management Review on Developing People MIT Sloan Management Review on Developing People read MIT Sloan Management Review on Cross-Functional Collaboration MIT Sloan Management Review on Cross-Functional Collaboration listen Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything Opening Doors to Teamwork and Collaboration: 4 Keys That Change Everything How to create and lead change Contributing as a Virtual Team Member CPDwatch Contributing as a Virtual Team Member Contributing as a Virtual Team Member Leading Innovation CPDwatch Leading Innovation Leading Innovation Leading with Strategic Thinking CPDwatch Leading with Strategic Thinking Leading with Strategic Thinking watch Leadership Insights on Strategic Thinking Leadership Insights on Strategic Thinking Building and Leading Successful Teams CPDwatch Building and Leading Successful Teams Building and Leading Successful Teams watch Leadership Insights on Building & Leading Teams Leadership Insights on Building & Leading Teams Creating a Successful Business Execution Culture CPDwatch Creating a Successful Business Execution Culture Creating a Successful Business Execution Culture watch How to Build Trust in a Team How to Build Trust in a Team watch Leadership Insights on Leading Innovation Leadership Insights on Leading Innovation watch Leadership Insights on Leading a Culture of Execution Leadership Insights on Leading a Culture of Execution watch Leadership Insights on Leading through Change Leadership Insights on Leading through Change Leading through the Challenge of Change CPDwatch Leading through the Challenge of Change Leading through the Challenge of Change watch Leadership Insights on Leading Collaboratively Leadership Insights on Leading Collaboratively Facilitating Sustainable Change CPDwatch Facilitating Sustainable Change Facilitating Sustainable Change watch Disruptive Leadership Disruptive Leadership read Learning to Think Strategically Learning to Think Strategically read Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results Leading with Strategic Thinking: Four Ways Effective Leaders Gain Insight, Drive Change, and Get Results read Demystifying Strategic Thinking: Lessons from Leading CEOs Demystifying Strategic Thinking: Lessons from Leading CEOs read MIT Sloan Management Review on Building and Leading Teams MIT Sloan Management Review on Building and Leading Teams read Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams read Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People Managing and Leading People through Organizational Change: The Theory and Practice of Sustaining Change through People read The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge The Effective Change Manager's Handbook: Essential Guidance to the Change Management Body of Knowledge read Choosing to Change: An Alternative Understanding of Change Management Choosing to Change: An Alternative Understanding of Change Management Why leaders should possess emotional intelligence Leading by Developing People CPDwatch Leading by Developing People Leading by Developing People watch Leadership Insights on Critical Thinking Leadership Insights on Critical Thinking watch Knowing When to Think Critically Knowing When to Think Critically Developing Your Critical Thinking and Cognitive Flexibility CPDwatch Developing Your Critical Thinking and Cognitive Flexibility Developing Your Critical Thinking and Cognitive Flexibility Leading through Setting and Managing Priorities CPDwatch Leading through Setting and Managing Priorities Leading through Setting and Managing Priorities watch Managing Priorities Managing Priorities watch Leadership Insights on Leading with Values & Ethics Leadership Insights on Leading with Values & Ethics The Collaborative Leader CPDwatch The Collaborative Leader The Collaborative Leader The Agile Leader CPDwatch The Agile Leader The Agile Leader watch Disruptive Leadership Disruptive Leadership Make The Time You Need: Get Organised CPDwatch Make The Time You Need: Get Organised Make The Time You Need: Get Organised watch Leadership Insights on Emotional Intelligence Leadership Insights on Emotional Intelligence Becoming an Emotionally Intelligent Leader CPDwatch Becoming an Emotionally Intelligent Leader Becoming an Emotionally Intelligent Leader Managing in a Crisis CPDwatch Managing in a Crisis Managing in a Crisis watch Planning Crisis Communications Planning Crisis Communications watch Crisis Management for Leaders Crisis Management for Leaders watch Take a Deep Breath and Manage Your Stress Take a Deep Breath and Manage Your Stress watch Being a Mindful Leader Being a Mindful Leader watch Overcome Emotional Feelings Overcome Emotional Feelings Managing Pressure and Stress to Optimise Your Performance CPDwatch Managing Pressure and Stress to Optimise Your Performance Managing Pressure and Stress to Optimise Your Performance watch Expert Insights on Managing Stress Expert Insights on Managing Stress watch Emotional Intelligence and Effective Leadership Emotional Intelligence and Effective Leadership watch Helping Your Team Work Helping Your Team Work watch Fair and Just Decision Making Fair and Just Decision Making read MIT Sloan Management Review on Setting and Managing Priorities MIT Sloan Management Review on Setting and Managing Priorities read Advances in Authentic and Ethical Leadership Advances in Authentic and Ethical Leadership read Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change Resilient Organisations: How to Survive, Thrive and Create Opportunities Through Crisis and Change read 50 Activities For Managing Stress 50 Activities For Managing Stress read Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life read Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others Mindful Leadership: The 9 Ways to Self-Awareness, Transforming Yourself, and Inspiring Others The significance of coaching in your career Developing Successful Coaching Relationships CPDwatch Developing Successful Coaching Relationships Developing Successful Coaching Relationships watch Working on Shared Goals through Teaming Working on Shared Goals through Teaming watch Initiating a Coaching Relationship Initiating a Coaching Relationship watch Coaches Build Self-Confidence Coaches Build Self-Confidence watch Be a Better Coach Be a Better Coach watch Coaching Team Members Coaching Team Members Leading by Developing People CPDwatch Leading by Developing People Leading by Developing People watch Delivering Results While Developing People Delivering Results While Developing People watch How to Increase Engagement How to Increase Engagement watch Leadership Insights on Coaching Leadership Insights on Coaching watch Leadership Insights on Developing Women Leaders Leadership Insights on Developing Women Leaders watch Leadership Insights on Leading Collaboratively Leadership Insights on Leading Collaboratively watch Creating a Vision Creating a Vision watch Becoming A More Effective Delegator Becoming A More Effective Delegator read MIT Sloan Management Review on Leader as Coach Special Collection MIT Sloan Management Review on Leader as Coach Special Collection read Anytime Coaching: Unleashing Employee Performance, Second Edition Anytime Coaching: Unleashing Employee Performance, Second Edition read Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition Coaching and Mentoring: Practical Techniques for Developing Learning and Performance, Third Edition read The Extraordinary Coach: How the Best Leaders Help Others Grow The Extraordinary Coach: How the Best Leaders Help Others Grow read Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People read 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition 100 Ways to Motivate Others: How Great Leaders Can Produce Insane Results without Driving People Crazy, Third Edition read Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done listen 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition 50 Top Tools for Coaching: A Complete Toolkit for Developing and Empowering People, Third Edition

This comprehensive, hands-on course empowers beginners with essential web development skills. From HTML, CSS, and JavaScript to GitHub and Bootstrap, master the tools of the trade. Learn to build, style, and deploy websites effortlessly. No prior knowledge of programming or web development is needed.

Course Overview Use Microsoft's benchmark business application to its full potential by taking this Advanced Excel Analytics by Real World Projects course. Using expert guidance, the contents will familiarise you with the broad range of functionalities on Excel, empowering you to deliver enhanced information analysis and accurate conclusions more effectively across an organisation. This progressive Excel learning experience will teach you how to download and manipulate complex data patterns and any collection of figures or statistics. You will become intuitively aware of how to arrange this for visual and investigative purposes. The coaching delivers a masterclass for core competencies that will take you from being a regular analyst to a sought-after Excel expert in all forms of data presentations. Make your mark in Microsoft skills and take your office abilities to the next level. This best selling Advanced Excel Analytics by Real World Projects has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Advanced Excel Analytics by Real World Projects is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Advanced Excel Analytics by Real World Projects is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Advanced Excel Analytics by Real World Projects is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Advanced Excel Analytics by Real World Projects, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Advanced Excel Analytics by Real World Projects will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Advanced Excel Analytics by Real World Projects to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Our Team Building Programmes are 'simply excellent' (quote from Unilever). They always deliver much greater energy' motivation and efficiently accelerates to a galvanised, integrated team for their Manager/Team Leader. They're great fun and very commercially orientated - the best of both key elements to a successful and long-lasting high performance team. A successful company is always made up of successful teams. Teams that can work autonomously with a clearly defined set of goals, roles, vision, responsibility and culture will always reach for and achieve far greater success than a team that works just as a group of individuals. Our team building solutions are individually built and geared towards teams at any level within an organisation, providing an independent and objective perspective to promote a common purpose such as the creation of a 'high performance team'. Out With The Old Traditionally, team building events have been restricted to certain levels of management where they head off site for a bit of archery, quad biking and paintballing or something along those lines. Then over some coffee and cocktails, business plans and more efficient ways to work are casually discussed. Whilst being out having fun instead of being at work may improve an individual person's mood, the effect will only be short-term, and will not go far in creating permanent and cohesive teams who are able to overcome challenges together and drive the business forward when back in the workplace. In With The New Today's business thinking is more strategic and certainly has to look for returns on the investment. That is why Dickson Training Ltd's team building programmes are bespoke and built to your requirements through research, understanding your business and, most importantly, what results and achievements you are looking to get out of the programme. Once "what success looks like" has been established, we create tasks and activities that will test your leadership, problem solving, communication and team work skills. When the tasks have been completed, the learning - both practical and theory - is debriefed to the group as well as how it will translate back in your business. Not only are our events great fun, but they provide participants with learning points they can act upon to improve or enhance the working practices/environment. Team Building That Gets Results We have a highly innovative team who design team builds to suit all budgets and time or space restrictions. Large or small, we will develop the perfect event to meet your commercial objectives, keeping in line with your values and company culture. More recently we have combined team galvanising events with ways to engage the participants with and support their local communities. This solution has proved extremely popular with our clients and we are continuing to develop more and more programmes doing exactly this. " Phil did everything in a very professional and focused manner, without losing sight of the overall aims or having 'fun'. When I moved to Airbus UK and subsequently European Aeronautic Defense and Space Company (EADS), I had no hesitation in recommending Phil and the team to deliver the required training and team events.  Without doubt Phil and his team are excellent providers of training, to suit even bespoke requirements, and I would not hesitate in recommending the team to any business in the future. " Glenn Brown, Systems & Expertise Manager, Airbus Personnel Service Augmented Skills – an Essay by Phil Dickson All of you, who are reading this, and all the people you meet and work with will have – ‘Augmented Skills’. So – if you are an IT Engineer or a Pharmacist; perhaps you are, or know, a Departmental Leader and you work with a Logistics Project Manager; these roles will demand core skills, whether they be technical know-how or qualifications in the discipline. But to be that bit better; more reliable; more effective & productive and therefore more valuable and, frankly, marketable – capitalizing on ‘Augment Skills’ comes into play. The I T Engineer who was a Chess Champion at Uni, which would indicate that they possess some key ‘Augmented skills’ including how they plan 3 steps ahead and are always prepared for the unexpected. The Pharmacist, who is a keen sportsperson in their private life, will likely be tenacious, team-orientated and disciplined – again these are superb qualities to have in this – or any – role. Your colleagues, as well as yourself, will have ‘Augmented Skills’ that will be an asset if only they are explored and applied to their role and indeed, career. Everyone has their own 'Super-power' If they love gardening, they are probably strategic, patient and inclined to research; if they cook or bake, they are usually well organized and comfortable with multi-tasking. A big reader will tend to be considered and possess good critical thinking faculties, and an amateur mechanic or keen DIY person will often be practical, resourceful and very determined. I have observed that many new Parents discover they have ‘Augmented Skills’ they didn’t know they had... such as getting order out of chaos and displaying industrial amounts of patience and good grace when they really do not feel like it. They very often become far more compassionate and empathetic. Most people have their very own ‘Superpower’. Invite your team members to offer their ‘Augmented Skills’ to your work-place – and just watch as it elevates the motivation levels and improves results. It’ll be very rewarding for all concerned – and for meeting the Team’s objectives, to encourage the person who is a talented artist to be a sounding board on some of the marketing imagery and layouts; for the team member who is great at Maths or resolving crosswords to be asked for their input to solving a problem that is causing logistical or operational headaches. Never exploit a Team member’s unique special skills at their expense I would like to stress, however, that it must never be an area where a team member gets exploited by harvesting their unique special skills to coerce them into taking on greater responsibilities and tasks without providing them with the commensurate salary and status. To do so would be immoral and, ultimately, counter-productive as it would lead to resentment and disenfranchisement. This is about encouraging people’s capability and inviting their input to boost confidence and enhance the team’s capability. Often, we need to be more than what our Job Description says It is also important to highlight that whatever a person’s role or function is – they will definitely need to have additional capabilities to be effective. The best example of this is when we designed and delivered a range of ‘Advanced Customer Care skills’ training sessions for the Met Office a few years ago…we met so many remarkably super-bright Meteorologists, many of whom were having to make significant adjustments to answering questions from Customers that seemed to be illogical and often, obtuse. It wasn’t enough for these Meteorologists to be highly skilled at interpreting data and identifying patterns – they needed ‘Augmented skills’ to make that information accessible to members of the public (and Council workers and Air Traffic controllers and Shipping agents) and many other people, as to what that particular weather system was going to be like in their area and at what time. They have to know how to ‘de-jargonise’ the material and provide succinct, clear, and yet temperate, descriptions without ever appearing exasperated, impatient or judgmental in response to sometimes quite silly questions. For a highly trained scientist – that can be counter-intuitive. Being Philosophical... and a wee bit pretentious At the risk of being a little Philosophical (and probably a wee bit pretentious) – in my own role of Trainer – my core skills have to include – being a very good communicator, an active listener and have innovative and engaging ways to convert an idea, or a model, into practical application that my Delegates and Clients gain tangible benefits from. This is how it applies to me... I really enjoy composing short, light classical-style piano pieces. Now, to do this well, you need to be able to find a transition from one chord or melody to a different theme or key. It has to be worked out very carefully to have incremental transitions and pleasant-sounding developments as the piece unfolds. I think I have become better at this as I have honed my skills as a composer. But I have realized that these very same skills have ‘Augmented’ my ability to help a Manager, or a Team, move from a state of conflict; tension; disfunction; disenfranchisement; lack of confidence to a place that is more harmonious with far greater productivity. The very same process of careful listening, considering options, taking well-considered steps, having a creative, sometimes brave, move towards a resolution are at play in both Training and Piano Compositions! Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.