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Office Politics for Managers is a comprehensive training program that equips managers with the knowledge and skills to navigate the complex landscape of office politics effectively. This course covers a range of topics, from understanding office dynamics and dealing with gossip to resolving conflicts and maintaining ethical conduct. Participants will learn strategies for building relationships, gaining support for their projects, and excelling in their managerial roles. Learning Outcomes: Upon completion of this course, participants will be able to: Understand the dynamics of office politics and its impact on the workplace. Develop effective communication and influencing skills. Learn to address and mitigate rumors, gossip, and misinformation. Identify and manage various office personalities to build productive relationships. Acquire strategies for gaining support and buy-in for managerial initiatives. Master conflict resolution techniques to maintain a harmonious work environment. Uphold high ethical standards in all professional interactions. Recognize the importance of teamwork and collaboration in managerial success. Why buy this Office Politics for Managers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Politics for Managers there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Politics for Managers does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Current and aspiring managers seeking to enhance their leadership skills. Professionals who want to excel in their careers by navigating office politics adeptly. Team leaders, supervisors, and project managers. Human resources professionals responsible for organizational culture. Prerequisites This Office Politics for Managers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Middle Manager - Potential earning of £40,000 - £70,000 per year. Senior Manager/Director - Median earning of £70,000 - £120,000 per year. HR Manager - Median earning of £35,000 - £70,000 per year. Organizational Development Consultant - Potential earning of £40,000 - £80,000 per year. Executive Coach - Potential earning of £50 - £150 per hour. Course Curriculum Module 01: New Hires New Hires 00:04:00 Module 02: It's About Interacting and Influencing It's About Interacting and Influencing 00:04:00 Module 03: Dealing with Rumors, Gossip, and Half - Truths Dealing with Rumors, Gossip, and Half - Truths 00:04:00 Module 04: Office Personalities (I) Office Personalities (I) 00:05:00 Module 05: Office Personalities (II) Office Personalities (II) 00:05:00 Module 06: Getting Support for Your Projects Getting Support for Your Projects 00:04:00 Module 07: Conflict Resolution Conflict Resolution 00:05:00 Module 08: Ethics Ethics 00:05:00 Module 09: You Are Not an Island You Are Not an Island 00:04:00 Module 10: Social Events Outside of Work Social Events Outside of Work 00:05:00

Let's start a transformative journey through relationship dynamics with our 'Couples Therapy & Counselling' course. Dive into a realm where communication isn't just words but the essence of understanding. Discover how conflicts can be bridges, not barriers, and intimacy becomes a cornerstone rather than a distant dream. This course isn't just about saving relationships but empowering them to thrive. In today's world, where the din of daily life often drowns out the whispers of love, couples therapy stands as a beacon of hope. Whether you're searching for 'couples therapy near me' or pondering the age-old question 'does couples therapy work?' or 'how much is couples therapy?' this course offers real answers. Delve into modules covering everything from the intricacies of apology and forgiveness to navigating the stormy seas of affairs, equipping you with practical tools to nurture and strengthen your bond. Learning Outcomes: Master effective communication techniques crucial for fostering understanding and connection. Acquire skills in conflict resolution to transform discord into opportunities for growth. Explore the intricacies of intimacy, cultivating a deeper connection with your partner. Gain insights into pre-marital counselling, laying a solid foundation for a lifetime of love. Learn strategies for adapting to changes and moving forward together, ensuring your relationship flourishes amidst life's ebbs and flows. Why buy this Couples Therapy & Counselling Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Couples Therapy & Counselling there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this Couples Therapy & Counselling course for? Couples seeking to enrich their relationship through deeper understanding and communication. Individuals contemplating marriage, desiring to lay a strong foundation for their future together. Professionals in the field of therapy seeking to specialize in couples counselling. Anyone intrigued by the complexities of human relationships and eager to enhance their interpersonal skills. Those curious about the efficacy of couples therapy and seeking evidence-based insights to strengthen their bonds. Prerequisites This Couples Therapy & Counselling does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Couples Therapy & Counselling was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Marriage Counsellor: £30,000 - £45,000 per annum Relationship Therapist: £25,000 - £40,000 per annum Counselling Psychologist: £35,000 - £50,000 per annum Family Therapist: £30,000 - £45,000 per annum Clinical Psychologist: £40,000 - £60,000 per annum Mental Health Counsellor: £25,000 - £35,000 per annum Course Curriculum Module 01: Introduction Introduction 00:20:00 Module 02: Communication Communication 00:18:00 Module 03: Conflict Resolution Conflict Resolution 00:17:00 Module 04: Intimacy Intimacy 00:20:00 Module 05: Pre-Marital Counselling Pre-Marital Counselling 00:20:00 Module 06: Healthy Fighting Healthy Fighting 00:21:00 Module 07: Affairs Affairs 00:23:00 Module 08: Apology & Forgiveness Apology & Forgiveness 00:19:00 Module 09: Adapting to Changes Adapting to Changes 00:19:00 Module 10: Moving Forward Together Moving Forward Together 00:16:00 Assignment Assignment - Couples Therapy & Counselling 00:00:00

Conflict in the workplace can have a negative impact on both the office environment and productivity. Learn how to manage conflict and create a friendly workplace with the Conflict Management course. This course will help you master conflict management skills through high-quality online training. The Conflict Management course is developed with a focus to help you acquire the ability to resolve conflict. From this course, you will learn about different types of conflicts. Then the course will help understand how misunderstanding occurs. In the next stages, you will know about the different personality types and their role in conflicts. After that, the course will provide elaborate lessons on the escalation and de-escalation of conflicts. After completing the course you can elevate your CV with a CPD-accredited certificate of achievement. So, what are you waiting for? Enrol today and start learning! Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Management course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Welcome to the Course 00:03:00 What are Conflict and Conflict Management? 00:03:00 Unit 02: Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 Unit 03: How Misunderstandings Arise and the Solution How Communication Works 00:05:00 How we listen: The Four Listening Levels 00:05:00 How to Listen Well 00:05:00 Unit 04: Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 Unit 06: De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Unit 07: Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Youth work is a rewarding and challenging career that involves supporting and empowering young people to achieve their goals and overcome their difficulties. If you want to become a youth worker or improve your skills as one, you might want to enrol in this course on youth work and leadership.

Master the art of leadership and management with our comprehensive course. Learn key principles, develop essential skills, and gain valuable insights into effective leadership strategies. Perfect for aspiring managers, career changers, and professionals seeking advancement. Enrol now and unlock your leadership potential!

Resolve: Leading Through Tensions to Project Success How do you navigate your team through the tensions that are both inherent in projects, and those that can arise whenever a group of people work together to accomplish goals? This workshop provides support to project managers to recognize, anticipate, courageously engage and effectively lead teams through conflict to success. By using practical strategies and techniques, project managers can analyze and plan the best course of action to proactively lead their team through choppy waters to the solid landing of project success. These techniques help to lower the stress level and to strengthen relationships within the team. At its core, teams are made of individuals who want to contribute to the project success by using their talents and expertise. When project managers utilize facilitation and conflict resolution techniques to engage members and to ensure each member is heard, the outcomes are successful deliverables strongly supported by a unified team. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. What You Will Learn: Recognize common tensions inherent to projects and how planning will lessen the impact of inherent conflict. Identify indicators of when team tensions arise and use effective communication approaches to manage team stress and conflict. Lead the team in decision making by utilizing facilitation techniques that ensure every member is heard and that connect the member's expertise to project success.

Family Support Workers are social workers who provide help and direction to children and families. This extensive Family Support Worker Course will provide an in-depth understanding of the skills and information needed to work with children and families. The course Family Support Worker, is divided into several easy-to-digest, manageable sections. We feel it will help you grasp each concept- from the basic to advanced course components. After completing the course, Family Support Worker, you will build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Get certified fast and boost your career as a Family Support Worker or other relevant job sectors with our Family Support Worker Course prepared by qualified professionals. Learning Objectives Engaging Positively with Families Working Together Collaboratively Effective Conflict Resolution Identifying Indicators of Abuse and Neglect Understanding Child Development Learn about Healthy Food, Healthy living In-depth Knowledge about Coronavirus Who is this Course for? Our CPD accredited Family Support Worker Course is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path After completing this course, you will be able to enrich yourself and brighten up your career in the relevant job market. Patient care manager Director of social services Assistant manager of a family centre or refuge Therapist Clinician Course Curriculum Module 01: Introduction to Family Support Work Introduction to Family Support Work 00:23:00 Module 02: Solving Family Issues - Part 1 Solving Family Issues - Part 1 00:48:00 Module 03: Solving Family Issues - part 2 Solving Family Issues - part 2 00:43:00 Module 04: Safeguarding - Assessing need and providing help (Part 1) Safeguarding - Assessing need and providing help (Part 1) 00:32:00 Module 05: Safeguarding - Assessing Need and Providing Help (Part 2) Safeguarding - Assessing Need and Providing Help (Part 2) 00:36:00 Module 06: Legislation, Policy and Guidance Legislation, Policy, and Guidance 00:50:00 Module 07: Understanding Child Development Understanding Child Development 00:53:00 Module 08: Caring for Children Caring for Children 00:27:00 Module 09: Healthy Food, Healthy living Healthy Food, Healthy Living 00:26:00 Module 10: Keeping Children Healthy & Safe Keeping Children Healthy & Safe 00:33:00 Module 11: Child Protection Child Protection 00:25:00 Module 12: Coronavirus: The Outbreak Coronavirus: The Outbreak 00:17:00 Module 13: Sources, Symptoms & Spreading of the Coronavirus Sources, Symptoms & Spreading of the Coronavirus 00:34:00 Module 14: The Vaccine, the Treatments and the Prevention of Nov Corona The Vaccine, the Treatments and the Prevention of Nov Corona 01:21:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Facilitation Skills course offers quality training for aspiring facilitators who want to expand their knowledge of the framework required for effective facilitation. It covers essential topics such as dealing with difficult people, building consensus, and addressing group dysfunction. Throughout the course, learners will develop crucial skills in active listening, conflict solving and communication, and will be introduced to a wide range of intervention techniques to fast track their career. There are no entry requirements for this training program. Learning Objectives: Develop the key skills and practical knowledge to create an inclusive and harmonious environment for all Understand the basic principles of conflict management and conflict resolution Sharpen your skills in communication, leadership and people management Discover a wide range of intervention techniques and consensus-building strategies Who is this Course for? Facilitation Skills is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Facilitation Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module One: Getting Started Facilitation Skills 00:01:00 Module Two: Understanding Facilitation Understanding Facilitation 00:09:00 Understanding Facilitation Case Study 00:01:00 Module Three: Process vs. Content Process vs. Content 00:06:00 Process vs. Content Case Study 00:01:00 Module Four: Laying the Groundwork Laying the Groundwork 00:06:00 Laying the Groundwork Case Study 00:01:00 Module Five: Tuckman and Jensen"s Model of Team Development Tuckman and Jensen's Model of Team Development 00:07:00 Tuckman and Jensen's Model of Team Development Case Study 00:01:00 Module Six: Building Consensus Building Consensus 00:09:00 Building Consensus Case Study 00:01:00 Module Seven: Reaching a Decision Point Reaching a Decision Point 00:04:00 Reaching a Decision Point Case Study 00:01:00 Module Eight: Dealing with Difficult People Dealing with Difficult People 00:03:00 Dealing with Difficult People Case Study 00:01:00 Module Nine: Addressing Group Dysfunction Addressing the Group Dysfunction Case Study 00:01:00 Addressing the Group Dysfunction Case Study 00:01:00 Module Ten: About Intervention About Intervention 00:06:00 About Intervention Case Study 00:01:00 Module Eleven: Intervention Techniques Intervention Techniques 00:03:00 Intervention Techniques Case Study 00:01:00 Closing 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description: Workplace Management is the working environment or surrounding of employees. It is ideal to have a great workplace management to ensure the safety and satisfaction of the workers with the best physical conditions such as office equipment, temperatures, and employee's relationship. To attain the best state in a workplace, you need to learn about various aspects of workplace management. In this course you will learn about necessary skills, information and knowledge of workplace management. Also learn the important values of workplace management through this course which will help in the overall operation of the business. Who is the course for? Professionals who need to know how to manage the working environment of a business. People who have an interest in knowing workplace management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Workplace Management is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Senior Manager Team Leader. Managing Civility Module One - Getting Started 00:30:00 Module Two - Introduction 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Managing Harassment Module One - Getting Started 01:00:00 Module Two - The Background 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Managing Violence Module One - Getting Started 00:30:00 Module Two - What Is Workplace Harassment 01:00:00 Module Three - Identifying the Bully 00:30:00 Module Four - How to Handle Workplace Violence 01:00:00 Module Five - Risk Assessment (I) 00:30:00 Module Six - Risk Assessment (II) 00:30:00 Module Seven - Being the Victim 02:00:00 Module Eight - Checklist for Employers 00:30:00 Module Nine - Interview Process 01:00:00 Module Ten - Investigation Process 00:30:00 Module Eleven - Developing a Workplace Harassment Policy 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Mock Exam Mock Exam- Diploma in Workplace Management 00:30:00 Final Exam Final Exam- Diploma in Workplace Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In today's rapidly evolving world, cultivating meaningful social relationships becomes more essential yet more challenging. Dive deep into 'Strategies for Achieving Fulfilling Social Relationship Goals' and unlock the secrets to thriving connections with those around you. From mastering effective communication to setting up essential boundaries, every module is tailored to ensure participants leave with the insights and tools they need to foster lasting relationships, whether face-to-face or in the digital realm. Learning Outcomes Comprehend the foundational concepts behind social relationship goals. Develop proficiency in communicating effectively and understanding diverse perspectives. Gain techniques for resolving disagreements and setting healthy limits in relationships. Understand the nuances of trust building and maintaining relationships over time. Navigate the intricacies of online connections and establish robust digital social ties. Why buy this Strategies for Achieving Fulfilling Social Relationship Goals? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Strategies for Achieving Fulfilling Social Relationship Goals for? Individuals seeking to enhance their personal relationships. Professionals aiming to build stronger workplace connections. Digital natives wanting to manage online relationships effectively. Individuals aiming to understand diverse and inclusive relationship dynamics. Anyone looking to set and achieve clear relationship-oriented goals. Career path Relationship Coach: £25,000-£45,000 Communication Specialist: £28,000-£50,000 Mediator: £30,000-£55,000 HR Relationship Manager: £35,000-£60,000 Digital Community Manager: £28,000-£48,000 Diversity and Inclusion Officer: £32,000-£58,000 Prerequisites This Strategies for Achieving Fulfilling Social Relationship Goals does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Social Relationship Goals Introduction to Social Relationship Goals 00:11:00 Module 2: Effective Communication Skills Effective Communication Skills 00:14:00 Module 3: Conflict Resolution Strategies Conflict Resolution Strategies 00:17:00 Module 4: Establishing Healthy Boundaries Establishing Healthy Boundaries 00:13:00 Module 5: Building Trust and Strengthening Relationships Building Trust and Strengthening Relationships 00:10:00 Module 6: Diversity and Inclusion in Relationships Diversity and Inclusion in Relationships 00:11:00 Module 7: Long-Term Relationship Maintenance Long-Term Relationship Maintenance 00:12:00 Module 8: Social Relationships in the Digital Age Social Relationships in the Digital Age 00:15:00 Module 9: Action Planning and Goal Setting Action Planning and Goal Setting 00:15:00