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A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This coursewill teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Secretary & Receptionist will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this course, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Diploma in Medical Receptionist and Secretary from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this Course. **Courses are included in this Bundle Course Course 01: Secretary : Medical Secretary & Receptionist Course 02: Dealing With Difficult People Course 03: Communication Skills Course Course 04: Level 4 Time Management Course Course 05: Level 5 Negotiation Skills Course Course 06: Level 5 Report Writing Course Course 07: Level 1 Certificate in Well-being Course 08: Level 2 Customer Service Course 09: Mental Health Support Worker Course 10: Workplace Stress Management Course 11: Level 2 Award in Job Search and Interview Skills ***Others Included of Medical Secretary & Receptionist Bundle Course Free 11 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Secretary & Receptionist: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***Communication Skills Course*** Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------- ***Level 1 Certificate in Well-being*** Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness ------------------- ***Dealing With Difficult People*** Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type ------------------- ***Level 5 Negotiation Skills Course*** Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections ------------------- ***Level 5 Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 2 Customer Service*** Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers ------------------- ***Mental Health Support Worker*** ------------------- ***Workplace Stress Management*** ------------------- ***Level 2 Award in Job Search and Interview Skills*** ------------------- Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Medical Secretary & Receptionist is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this course, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Introducing Private Counselling Package: Personalized Support for Your Mental and Emotional Well-Being Are you looking for private and confidential support to address personal challenges, improve your emotional well-being, and enhance your overall quality of life? Miss Date Doctor’s Private Counselling Package offers you individualized sessions with experienced therapists who are dedicated to helping you navigate life’s difficulties and achieve personal growth. Private counselling provides you with a safe and supportive environment to explore your thoughts, feelings, and concerns without judgment. Our skilled therapists are committed to understanding your unique needs and providing you with personalized guidance to promote healing and positive change. Here’s how the Private Counselling Package can support you: Personalized Assessment: Our private counsellors will conduct a thorough assessment to gain a comprehensive understanding of your unique challenges and aspirations. Individualized Approach: Your counselling sessions will be tailored to address your specific concerns, ensuring that you receive the most relevant and effective support. Emotional Support: Our therapists provide a compassionate and empathetic space where you can freely express your feelings and experiences. Confidentiality: Private counselling ensures complete confidentiality, allowing you to discuss sensitive topics with confidence and peace of mind. Coping Strategies: We’ll equip you with practical coping strategies to manage stress, anxiety, and other emotional difficulties. Self-Exploration: Private counselling encourages self-discovery and personal growth, helping you gain insights into your thoughts, behaviours, and motivations. Goal Setting: Together with your counsellor, you’ll set achievable goals to work towards positive change and improved well-being. Flexible Sessions: Private counselling offers flexibility in scheduling sessions, making it convenient for your busy lifestyle. The Private Counselling Package at Miss Date Doctor is designed to provide you with personalized support and guidance on your journey to emotional well-being and personal growth. Our skilled therapists are committed to helping you overcome challenges, enhance your resilience, and lead a more fulfilling life. Invest in your mental and emotional health and take the first step towards positive change with the Private Counselling Package. Embrace the opportunity to explore your thoughts and feelings in a confidential and supportive environment. Let our experienced counsellors guide you towards a brighter and more empowered future. 3 x 1 hour https://relationshipsmdd.com/product/private-counselling-package/

This training enables users to administer oxygen safely and effectively, for casualties with breathing difficulties. Delegates will learn how and when to administer oxygen to a casualty and the safety concerns with carrying, storing and administering it. This course is suitable for qualified First Aiders, Emergency First Aiders, dental practitioners and dental care professionals, nurses, healthcare professionals and others working in an environment where oxygen is available for casualty welfare.

The Energy Efficiency (Part L) course empowers gas and oil-fired domestic heating and hot water system designers to comply with Part L of the Building Regulations. Who should attend? Heating engineers Design engineers Building services industry operatives Anyone looking to self-certify heating installations through Competent Persons Schemes (CPS) Course Objective: Develop the knowledge and skills to design heating systems that meet the energy efficiency standards outlined in Part L of the Building Regulations. Prerequisites (one required): ACS qualification OFTEC qualification Level 2 or 3 N/SVQ in plumbing (or equivalent) Level 2 or 3 N/SVQ in heating and ventilation (or equivalent) Level 2 or 3 N/SVQ in gas installation/maintenance (or equivalent) Level 2 or 3 N/SVQ in oil-fired technical services (or equivalent) Previous energy efficiency certificate What you'll gain: Understand the key requirements of Part L of the Building Regulations for domestic heating systems. Learn to design heating systems that achieve optimal energy efficiency. Master the skills needed to self-certify installations through CPS schemes. Benefits: Stay compliant: Ensure your heating system designs meet current regulations. Reduce energy consumption: Promote sustainable practices in the industry. Gain a competitive edge: Offer energy-efficient solutions to your clients. All participants must bring photo ID and a passport-sized photo for the course.  Enrol today and become a leader in energy-efficient heating system design!

Training Company based in Richmond, North Yorkshire. Providing training in health and safety, first aid, Mental Health First Aid, Fire Safety, Food Safety for businesses, schools, education settings, childminders and companies. Here for all your training needs. Providing in house training and we can create bespoke courses to meet your needs.

Acceptance and Commitment Therapy (ACT) Package: Embrace Your True Self and Live Authentically Discover the transformative power of Acceptance and Commitment Therapy (ACT) with Miss Date Doctor’s specialized package. ACT is a cutting-edge form of therapy that helps you accept your thoughts and emotions while aligning your actions with your core values. Say goodbye to old patterns of avoidance and self-doubt, and embrace a life of psychological flexibility and authenticity. Our experienced therapists will guide you through targeted exercises and techniques that empower you to embrace discomfort, develop resilience, and make meaningful changes in your life. With the ACT package, you’ll find the courage to face challenges head-on, build stronger relationships, and achieve your personal and relationship goals. This comprehensive program will equip you with the tools needed to navigate life’s uncertainties and build a stronger, happier you. 3 X 1 HOUR SESSION https://relationshipsmdd.com/product/acceptance-and-commitment-therapy-package/

First aid at work

Classroom Teaching (15 hours week) The classes are topic-based (money, healthcare, schools etc.) or deal with everyday English situations. All the grammar is introduced systematically and integrated with the situations and topics.   New structures are learnt through student-centred activities, with language targets practised through pair work and group work. Our teachers use a range of teaching materials, making use of internationally-recognised course books and work they have created themselves.   Supplementary exercises can be set as homework to further reinforce the work done in class.

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