1017 Courses

Learn the skills of engaging and managing people by enrolling in the HR Assistant Diploma Level 3 course. This course will provide you with an in-depth understanding of human resource management. This part of the job falls under the Human Resources team of the given company, where the HR managers have to match skills against the job available. If these things interest you then you are in luck, as this HR Assistant Diploma Level 3 can teach you more on the subject. The HR Assistant Diploma Level 3 course is focusing on Human Resource Management. In the first section you will learn about how modern day human resource management works, recruiting, interviewing, retention and orientation. You will discover more about following up with new employees, health and safety, discrimination and much more. Next you look into employment law by learning about immigration, rights, termination, transfers and such. Your Learning Goals: Learn the basics of employment law Get step-by-step guidance of performance appraisal Gain a clear understanding of Human Resource Management Learn the full process of HR planning, recruitment and selection Get familiarised with the responsibilities of the HR department, employee motivation theories Kick-start your career as an HR & Employment Law Develop your knowledge on the National Minimum Wage (NMW) and living wage Get a clear understanding on remuneration policy and industrial relations Learn all about immigration, termination and other issues Who is the course for? People who are interested in getting a job in the UK and need to learn about the laws Professionals who want to expand their knowledge about human resource management People who have an interest in knowing about human resource management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the HR Assistant Diploma Level 3 course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path This HR Assistant Diploma Level 3 course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum HR Assistant Diploma Level 3 Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:22:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 Mock Exam Mock Exam - HR Assistant Diploma Level 3 00:20:00 Final Exam Final Exam - HR Assistant Diploma Level 3 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In the wake of increased societal awareness and growing demand for safer work environments, our Preventing Sexual Harassment Guide is here to empower you with the knowledge and strategies needed to combat this pervasive issue. This engaging course is designed to equip you with a comprehensive understanding of sexual harassment, enabling you to foster inclusive and respectful workplaces. By exploring relevant laws, effective policies, and proactive measures, you'll gain valuable insights to address and prevent sexual harassment confidently. Learning Outcomes: Understand the definition and various forms of sexual harassment Recognise the impact of sexual harassment on individuals and organisations Familiarise yourself with the legal framework surrounding sexual harassment Develop strategies for addressing and preventing sexual harassment Implement policies and procedures to create a respectful workplace culture Learn effective techniques for dealing with sexual harassment incidents Explore the role of mediation in resolving sexual harassment disputes Navigate the aftermath of sexual harassment incidents with confidence In this comprehensive course, you will explore the intricate facets of sexual harassment and gain a deeper understanding of its implications in the workplace. We will begin by examining the fundamental concept of sexual harassment, discussing its definitions, and exploring its different manifestations. Through interactive modules, you'll gain useful insights into the impact of sexual harassment on individuals and organisations alike. With a strong emphasis on legal perspectives, you'll delve into the laws and regulations surrounding sexual harassment, enabling you to navigate the complexities of this issue. We will guide you through the key components of creating an effective sexual harassment policy, exploring preventive measures, and establishing robust procedures to address incidents promptly and efficiently. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employees at all levels who want to contribute to fostering a safe and respectful workplace environment Human resources professionals seeking in-depth knowledge of sexual harassment prevention Managers and supervisors responsible for implementing and enforcing company policies Entrepreneurs and business owners committed to cultivating an inclusive organisational culture Individuals interested in understanding the dynamics and impact of sexual harassment Career path Human Resources Officer: £25,000 - £35,000 per year Compliance Specialist: £30,000 - £45,000 per year Employee Relations Manager: £40,000 - £60,000 per year Diversity and Inclusion Consultant: £45,000 - £70,000 per year Legal Counsel specialising in Employment Law: £60,000 - £100,000 per year

Drug and alcohol abuse and addiction are serious problems in the UK, with over 8,000 drug-related deaths in 2020 and approximately 7.4% of adults drinking at hazardous levels. Learning about the impact of drugs and alcohol on individuals, families, and communities can help reduce the stigma around addiction and encourage people to seek help. The Drugs and Alcohol Awareness Course is designed to provide you with a comprehensive understanding of the impact of drugs and alcohol on individuals, communities, and workplaces. This course will cover topics such as addiction, prevention, workplace policies, and laws related to drugs and alcohol. Learning Outcomes: Understand the impact of drugs and alcohol on individuals, families, and communities Identify the signs and symptoms of drug and alcohol abuse Develop prevention strategies for drug and alcohol abuse Understand workplace policies related to drug and alcohol abuse Identify treatment options for drug and alcohol addiction Understand laws and acts related to drugs and alcohol The Drugs and Alcohol Awareness Course is divided into ten modules, covering a wide range of topics related to drug and alcohol abuse and addiction. Module 01, Introduction to Drugs and Alcohol Addiction, provides an overview of the course and discusses the prevalence of substance abuse in the UK. Module 02, Overview of Drugs, delves deeper into the different types of drugs that are commonly abused and their effects on the body and mind. Similarly, Module 03, Overview of Alcohol, provides an in-depth analysis of alcohol and its effects on individuals and society. Module 04, Prevention and Awareness, offers practical strategies for preventing substance abuse and promoting awareness in communities. Module 05, Drugs and Alcohol Abuse at Workplace, examines the impact of substance abuse on the workplace, including safety issues and productivity concerns. Module 06, Drugs and Alcohol Policy at Workplace, outlines the various policies and procedures that can be implemented to address substance abuse in the workplace. Module 07, Treatment of Drugs and Alcohol Addiction, explores the different treatment options available for individuals struggling with addiction, including detox, therapy, and medication-assisted treatment. Module 08, Recovery and Post-Treatment Care, focuses on the importance of ongoing support and care for individuals in recovery. Module 09, Laws and Acts on Drugs, provides an overview of the various laws and regulations that govern drug use and abuse in the UK. Finally, Module 10, Moving Beyond Addiction, offers guidance and support for individuals who have completed treatment and are looking to move forward in their lives. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Social workers Law enforcement officers Human resources professionals Career path Substance abuse counselor (expected salary: £20,000-£30,000) Human resources professional (expected salary: £25,000-£40,000) Social worker (expected salary: £20,000-£35,000)

The demand for effective stress management techniques has never been higher as more individuals and organisations recognise the importance of mental well-being in both personal and professional contexts. This course on the psychology of anxiety and stress will equip you with the tools needed to manage stress and anxiety effectively, providing a foundation for improved mental health and resilience. Learning Outcomes: Comprehend the concept of stress and its underlying mechanisms. Identify risk factors that contribute to elevated stress levels. Implement effective stress management strategies to promote well-being. Evaluate the impact of nutrition on stress management and reduction. Understand the importance of physical fitness and exercise in managing stress. Recognise anxiety disorders and their correlation with stress. Discover the primary causes of anxiety disorders. Learn coping mechanisms and treatments for managing anxiety disorders. In the UK, mental health problems affect one in four people annually, and work-related stress accounts for over 11 million lost working days. By mastering these essential skills, you will be able to apply them to various aspects of your life and career, contributing to a healthier and more productive society. Enrol in our Psychology of Anxiety and Stress course today, take the first step towards a better understanding the complex relationship between stress and anxiety and learn how to manage these issues effectively for personal and professional success. With these in-demand skills, you will be well-prepared to enter the growing mental health and well-being industry, contributing to a healthier, happier, and more resilient workforce. Course Curriculum: Module 01: Gain insight into the definition, types, and physiological responses to stress. Module 02: Explore various risk factors and triggers contributing to increased stress levels. Module 03: Learn different approaches and techniques for managing stress effectively. Module 04: Understand the role of a balanced diet in alleviating stress and promoting well-being. Module 05: Discover the benefits of regular exercise in reducing stress and enhancing mental health. Module 06: Learn about various anxiety disorders and their connection to stress. Module 07: Investigate the underlying causes of anxiety disorders, including genetic and environmental factors. Module 08: Explore techniques for coping with anxiety and fostering resilience. Module 09: Examine various treatment options for anxiety disorders, including medication, therapy, and self-help strategies. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Psychology of Anxiety and Stress course is designed for individuals seeking to improve their stress management skills and understand the relationship between stress and anxiety. It is suitable for those who want to enhance their mental well-being, as well as professionals in the fields of counselling, coaching, or human resources who wish to support others in managing stress effectively. The Psychology of Anxiety and Stress course is also beneficial for students studying psychology, mental health, or health-related disciplines. Career path Mental Health Nurse - £24,000 to £40,000/year. Stress Management Consultant - £30,000 to £60,000/year. Occupational Therapist - £23,000 to £44,000/year. Health and Well-being Coach - £25,000 to £45,000/year. Cognitive Behavioural Therapist - £26,000 to £48,000/year. Human Resources Specialist - £22,000 to £40,000/year.

Gain, all the relevant skills and fundamental knowledge to run the HR department of any organisation successfully, with the HR Management course. In this comprehensive training course, you will gain an in-depth understanding of the role and responsibilities of the HR department, developing the key skills to work in this field along the way. You will learn about organisational culture, the recruitment process, how to motivate employees and much more. Our expert instructor will take you through fundamental practices such as employee onboarding, induction, training and development. This course includes practical exercises and case studies, as well as step-by-step guidance designed to take your career to the next level. Learning Objectives Demonstrate an understanding of the roles and functions of the human resources department Understand the key practices and principles of HR management Familiarise with the recruitment process, from HR planning to evaluation and control Learn about the importance of onboarding and how to welcome new hires Explore the definition of induction and the induction, training and development process Develop your communication skills to build strong and trusting relationships with clients and colleagues Broaden your knowledge of organisational culture and the factors that influence it Learn how to conduct a performance appraisal and what should be included in it Be able to manage conflict in the workplace and champion equality and inclusion Gain a comprehensive understanding of goal setting and motivation in the workplace Who is this Course for? This introductory HR Management training course is suitable for aspiring HR professionals and those who work in human resources, who are looking to take their career to the next level in a management role. Our online courses are specially designed for distance learning, offering flexible virtual classroom modules that you can study at your own convenience. Increase your chances of working for a top organisation, with this formal qualification. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Endorsement This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Certificate of Achievement Endorsed Certificate of Achievement At the successful completion of the course, the learners can order an endorsed certificate of achievement by paying the fee of £108. There is an additional £10 delivery charge for international students. Certificate of Completion from Course Gate At the successful completion of the course, the learners may order the Certificate of Completion from Course Gate (soft copy) by paying only £2. For the Printed hard copy of the certificate, the learners have to pay £9. There is an additional £10 delivery charge for international students. Career path On successful completion, learners will be equipped with the fundamental skills and knowledge to manage the HR department of any organisation successfully. Related professions in this field include: HR Manager HR Advisor Payroll & HR Coordinator Head of HR HR Business Partner HR Analyst HR Administrator Course Curriculum Module 01: Introduction to Human Resource Management Human Resource Management 00:15:00 Assessment Module 01 Module 01 Final Quiz Exam - HR Management 00:10:00 Module 02: HR Planning, Recruitment and Selection HR Planning, Recruitment and Selection 00:15:00 Assessment Module 02 Module 02 Final Quiz Exam - HR Management 00:10:00 Module 03: Employee Onboarding Employee Onboarding 00:15:00 Assessment Module 03 Module 03 Final Quiz Exam - HR Management 00:10:00 Module 04: Induction, Training and Development Induction, Training and Development 00:10:00 Assessment Module 04 Module 04 Final Quiz Exam - HR Management 00:10:00 Module 05: Responsibilities of the HR Department's Responsibilities of the HR Department's 00:10:00 Assessment Module 05 Module 05 Final Quiz Exam - HR Management 00:10:00 Module 06: Organisational Culture Organisational Culture 00:10:00 Assessment Module 06 Module 06 Final Quiz Exam - HR Management 00:10:00 Module 07: Motivation, Counseling, Resignations and Retirement Motivation, Counseling, Resignations and Retirement 00:15:00 Assessment Module 07 Module 07 Final Quiz Exam - HR Management 00:10:00 Module 08: Performance Appraisal Performance Appraisal 00:15:00 Assessment Module 08 Module 08 Final Quiz Exam - HR Management 00:10:00 Module 09: Remuneration Policy and Industrial Relations Remuneration Policy and Industrial Relations 00:10:00 Assessment Module 09 Module 09 Final Quiz Exam - HR Management 00:10:00 Module 10: Records and Statistics Records and Statistics 00:30:00 Assessment Module 10 Module 10 Final Quiz Exam - HR Management 00:10:00 Module 11: Employee Motivation Theories Employee Motivation Theories 00:15:00 Assessment Module 11 Module 11 Final Quiz Exam - HR Management 00:10:00 Module 12: Goals and Motivation Goals and Motivation 00:30:00 Assessment Module 12 Module 12 Final Quiz Exam - HR Management 00:10:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

he payroll industry in the UK is continuously evolving, with the value of the payroll outsourcing market expected to reach £1.2 billion by 2024. This growth presents numerous opportunities for those skilled in payroll management. Our comprehensive Payroll, Taxation and National Insurance Contributions course equip you with the knowledge needed to excel in this thriving sector. In addition to mastering payroll management, you'll learn about taxation and national insurance contributions, providing a well-rounded understanding of the field. Enrol in our Payroll Management Course today and unlock a world of possibilities in payroll and beyond. Learning Outcomes: Understand the UK payroll system and its basic components. Set up company and legislative settings in payroll software. Implement pension schemes and manage pay elements for employees. Accurately process payroll for different months, including special situations. Utilise e-submissions and maintain comprehensive employee records. Perform year-end procedures and access reports for historical data analysis. Course Curriculum Module 01: Gain an understanding of the UK payroll system and its components. Module 02: Learn payroll basics, including terminology and calculations. Module 03: Explore company settings in payroll software and their implications. Module 04: Understand the impact of legislation settings on payroll management. Module 05: Learn the basics of pension schemes and their setup in payroll systems. Module 06: Manage various pay elements such as salary, bonuses, and deductions. Module 07: Identify the importance of the processing date in payroll processing. Module 08: Learn how to add existing employees to a payroll system. Module 09: Understand the process of adding new employees to the system. Module 10: Discover the basics of payroll processing, including calculations and reporting. Module 11: Learn how to enter payments and manage employee payment records. Module 12: Understand the importance of pre-update reports and their use in payroll. Module 13: Update employee records and ensure accuracy in payroll processing. Module 14: Explore e-submissions basics and their role in modern payroll management. Module 15: Process payroll for November, understanding month-specific considerations. Module 16: Manage employee records and generate insightful reports. Module 17: Edit employee records to maintain up-to-date and accurate information. Module 18: Process payroll for December, including year-end considerations. Module 19: Learn how to reset payments and handle payment adjustments. Module 20: Understand the Quick SSP system and its implementation. Module 21: Manage the process when an employee leaves the company. Module 22: Conduct the final payroll run, ensuring accurate year-end reporting. Module 23: Access and analyse reports and historical payroll data. Module 24: Perform year-end procedures, including closing processes and reporting. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Payroll Management Course is suitable for individuals looking to establish a career in payroll management, taxation, or human resources. In addition, it is ideal for professionals seeking to upgrade their payroll and taxation skills or those interested in starting their own payroll services business. The Payroll Management Course covers essential aspects of payroll, tax, and national insurance contributions, ensuring participants are well-equipped to handle various payroll scenarios and compliance requirements. Career path Payroll Administrator - £20,000 to £30,000/year Payroll Officer - £22,000 to £35,000/year Payroll Supervisor - £25,000 to £40,000/year Tax Specialist - £30,000 to £60,000/year Payroll Manager - £35,000 to £50,000/year Human Resources Specialist - £24,000 to £45,000/year

Overview This comprehensive course on Resourcing and Managing Talent Course will deepen your understanding of the talent management and resourcing industry. After successful completion of this course you can acquire the required skills in this sector. This Resourcing and Managing Talent Course comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Resourcing and Managing Talent Course. It is available to all students, of all academic backgrounds. Requirements Our Resourcing and Managing Talent Course is fully compatible with PC's, Mac's, Laptop,Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 03:27:00 total length •Introduction to Resourcing and Talent Management: 00:29:00 •Resourcing and Talent Planning: 00:11:00 •Talent Management and The Role of Recruiting: 00:12:00 •Coaching, Training and Development: 00:23:00 •Performance Management: 00:26:00 •Benefits of Talent Management: 00:23:00 •Planning Human Resources: 00:22:00 •Job Analysis and Design: 00:12:00 •Employer Branding: 00:27:00 •Improvement Opportunities of Talent Management System: 00:22:00 •Assignment - Resourcing and Managing Talent Course: 00:00:00

Overview Learn to provide tailored, high-level solutions to develop your employees' skills and help a business minimise risk by enrolling in our HR Management Level 3 course. Handling day-to-day HR activities is an uphill task for businesses of all sizes, demanding an HR consultant. This course promptly educates you in the fundamental skills to offer customised training schedules and efficiently address human resources-related needs. After your successful completion, you will be equipped with strongly developed skills to develop and implement the recruitment and selection process, plan and execute training, implement performance development training, motivate and reward employees, and more. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this HR Management Level 3. It is available to all students, of all academic backgrounds. Requirements Our HR Management Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 10 lectures • 03:27:00 total length •Module 01: Introduction to Human Resource: 00:17:00 •Module 02: Employee Recruitment and Selection Procedure: 00:32:00 •Module 03: Employee Training and Development Process: 00:23:00 •Module 04: Performance Appraisal Management: 00:21:00 •Module 05: Employee Relations: 00:15:00 •Module 06: Motivation and Counselling: 00:19:00 •Module 07: Ensuring Health and safety at the Workplace: 00:16:00 •Module 08 : Employee Termination: 00:15:00 •Module 09: Employer Record and Statistics: 00:11:00 •Module 10: Essential UK Employment Law: 00:38:00

Overview This comprehensive course on Business Studies will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business Studies comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business Studies. It is available to all students, of all academic backgrounds. Requirements Our Business Studies is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 12 lectures • 04:06:00 total length •Introduction to Business Management: 00:25:00 •Operations Management: 00:24:00 •Introduction to Business Analysis: 00:14:00 •Project Management: 00:19:00 •Business Process Management: 00:28:00 •Planning & Forecasting Operations: 00:21:00 •Performance Management: 00:19:00 •Management of Cash and Credit: 00:19:00 •Managing Risk and Recovery: 00:26:00 •Business Environment: 00:16:00 •Human Resources Management: 00:19:00 •Customer Service: 00:16:00

Overview Earn respect and admiration of any dynamic organisation by mastering the skills of quality Administration and making the role your own. This comprehensive course is packed full of office and business Administration guidance that will enable you to run a business successfully. The Office Administration Certificate course has been compiled and constructed with the help of industry professionals and provides expert tuition on office and business principles. You will be taught not only how to handle departmental communications and financial responsibility, but also how to supervise Human Resources and provide inspirational leadership. Make yourself a candidate for excellence with us. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Office Administration Certificate. It is available to all students, of all academic backgrounds. Requirements Our Office Administration Certificate is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 12 lectures • 07:08:00 total length •Module 1: Introduction to Office Administration: 00:17:00 •Module 2: Skills of an Effective Administrator: 00:18:00 •Module 3: Business Writing Skills: 00:39:00 •Module 4: Communication Skills: 00:27:00 •Module 5: Managing Meetings and Giving Feedback: 01:29:00 •Module 6: Organisational Skills: 01:18:00 •Module 7: Telephone Etiquette: 01:09:00 •Module 8: Negotiation Techniques: 00:18:00 •Module 9: Conflict Management: 00:16:00 •Module 10: Stress Management: 00:18:00 •Module 11: Time Management: 00:39:00 •Assignment - Office Administration Certificate: 3 days