2569 Courses

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

***Launch Your Rewarding Journey in Maternity Support Worker*** Maternal Health is a critical public health concern. According to a recent report by the World Health Organization (WHO), an estimated 800 women die from pregnancy or childbirth complications every day. The latest figures show that over 740,000 maternity Support Workers work alone in the UK. They play a vital role in supporting mothers, babies, and families during pregnancy, childbirth, and postnatal. This comprehensive Maternity Support Worker course equips you with the theoretical knowledge and understanding to thrive in this growing and essential field. You'll delve into the fascinating world of maternity care, explore key concepts, and gain a solid foundation for a fulfilling career. Learning Outcomes Upon successful completion of this Maternity Support Worker course, you will be able to: Describe the stages of pregnancy, childbirth, and postnatal care. Explain key terminology and abbreviations used in maternity care settings. Discuss the importance of antenatal care and screening procedures. Outline the role of a Maternity Support Worker in supporting mothers during labour. Recognize and address the needs of newborns and mothers during the postnatal period. Demonstrate effective communication, empathy, and teamwork skills within a maternity care team. This Maternity Support Worker course provides a theoretical foundation for a successful career supporting mothers, babies, and families. Throughout the course, you'll explore various aspects of maternity care, including: The Fundamentals: This Maternity Support Worker course will help you gain a strong understanding of reproductive anatomy and physiology, which will form the basis for pregnancy and childbirth. The Journey of Pregnancy: Explore the stages of pregnancy, including antenatal care, screening processes, and how to support healthy pregnancies. Birth and Beyond: Learn about effective birthing support strategies, postnatal care practices, and nurturing the well-being of newborns. Communication and Collaboration: Develop essential communication skills to effectively interact with mothers, families, and healthcare teams. Building a Fulfilling Career: Discover the rewarding path of a Maternity Care Assistant and gain valuable insights into teamwork and professional development. This Maternity Support Worker course is designed to equip you with the theoretical knowledge you need to excel in this dynamic field. Curriculum Breakdown of the Maternity Support Worker Course: Module 01: Introduction to Maternity Care Module 02: Terminology and Abbreviations for Maternity Support Worker Module 03: Reproductive Anatomy & Physiology Module 04: Antenatal Care and Screening Module 05: Support in Labour: Intrapartum Care Module 06: Postnatal Care Module 07: Nurture and Nature: The Healthy Newborn Module 08: Infant Feeding Module 09: Newborn Infection Module 10: Care During the Third Stage of Labour Module 11: Perinatal mental health Module 12: Supporting a Healthy Pregnancy Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Team Working Module 16: Maternity Care Assistance as a Career CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Maternity Support Worker course is ideal for: Individuals seeking a career change in healthcare. Those interested in supporting mothers, babies, and families during pregnancy and childbirth. Anyone passionate about women's health and well-being. Professionals seeking to enhance their understanding of maternity care. Individuals considering further training in midwifery or related fields. Anyone who wants to gain a comprehensive understanding of maternity care. Requirements This Maternity Support Worker course is designed for individuals with a strong interest in maternity care. There are no specific prerequisites required to enrol. Career path A career in maternity care offers many opportunities for growth. Upon Maternity Support Worker course completion, you can expect to: Maternity Support Worker Doula Midwifery Assistant Lactation Consultant Research Assistant Community Educator Registered Midwife. Registered Nurse. This Maternity Support Worker course is your gateway to a fulfilling career where you can make a real difference. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Train drivers in the UK earn higher than other related sectors because they have a very strong Trade Union that fights vigorously and effectively for their pay and conditions. Trainee drivers start with a salary of £24,024, rising to £39,372 after the training period, while experienced drivers earn £50,451. With the British Rail Network being the fifth most used globally, the popularity is never dying. And to keep the tarings running, skilled train drivers are always in demand. So, enrol in our comprehensive Trainee Train Driver bundle and learn the fundamentals of becoming a Train Driver. Along with this course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Trainee Train Driver Course Bundle Consists of the following Premium courses: Course 01: Trainee Train Driver Course Course 02: Car Maintenance Level 3 Course 03: Driver Safety Awareness Certificate Course 04: Driving Theory Test Preparation Course 05: Hybrid Vehicle Expert Training Course 06: Transport Manager Complete Training Level 4 Course 07: Healthy Fitness Course 08: Attention Management Course 09: First Aid Training Course 10: Effective Communication Skills Diploma Course 11: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Trainee Train Driver Course: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of the Bundle Course 01: Trainee Train Driver Course Introduction to Trainee Train Driving Train Driver Licences and Certificates: Key Facts Required Skills and Attitudes Application Form Success Psychometric Test References, Medical Assessment and Training And Much More..... Course 02: Vehicle Routing Problem with Spreadsheet Introduction VRP Variants Conclusion Assignment Course 03: Car Maintenance Level 3 Module 1 Chapter 1: Safety Rules & Introduction to Tools Chapter 2: General Maintenance Chapter 3: Dashboard Indicator Lights Chapter 4: Tires Chapter 5: Internal Combustion Engines & Engine Oil Chapter 6: The Cooling System Module 2 Chapter 7: The Fuel System Chapter 8: The Electrical System Chapter 9: The Drive Train Chapter 10: Brakes Chapter 11: The Auto Repair Industry Course 04: Driver Safety Awareness Certificate Introduction to Safe Driving Reading the Signals and Marks on the Road Pre-Journey Safety Check Safe Driving Tactics for Driving in the UK Driving in Poor Condition Driving and Human Health In the Events of Accidents and Breakdowns Laws and Policies Involving Road Safety Course 05: Driving Theory Test Preparation Driving Test Rules For Pedestrians and Users of Powered Wheelchairs and Mobility Scooters Driving in Adverse Weather Conditions Signs, Signals and Road Markings Maintenance, Breakdowns and Other Incidents Using the Road and Parking DSA Practical Driving Test Preparation for the Test Day of the Test Your Test Result Things to Remember Sample Theory Test Questions And Much More..... Course 06: Transport Manager Complete Training Level 4 Transport Management SAP Transportation Management Course 07: Healthy Fitness Section 01: 7 Day Work Program Section 02: Bodybuilding Tips Section 03: HIT Section 04: Hypertrophy Section 05: Joint Health 101 Section 06: Workout Course 08: Attention Management Getting Started Introduction to Attention Management Types of Attention Strategies for Goal Setting Meditation Training Your Attention Attention Zones Model SMART Goals Keeping Yourself Focused Procrastination Prioritizing Your Time Wrapping Up Course 09: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 10: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Trainee Train Driver Course bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Trainee Train Driver Course is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Train Driver - £24-50k/year. Train Conductor - £20-30k/year. Rail Operations Manager - £30-50k/year. Rail Track Maintenance Worker - £18-25k/year. Rail Signaller - £20-35k/year. Rail Customer Service Assistant - £18-25k/year. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Trainee Train Driver) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of browsing and searching for a Delivery Driver Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Delivery Driver Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Delivery Driver Trainingcourse that will enhance your skills and prepare you for the competitive job market. Also, ourexperts are available for answering your queries on Delivery Driver Trainingand help you along your learning journey. Advanced audio-visual learning modules of these Delivery Driver Trainingcourses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Delivery Driver Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Delivery Driver Training Bundle Consists of the following Premium courses: Course 01: Delivery Driver Training Course 02: Supply Chain Management Course 03: Operations Management Course 04: Driver Safety Awareness Certificate Course 05: Car Mechanic and Repair Training Course 06: Engine Lubricant System Training - Level 4 Course 07: Supercharger Automobile Engineering Course 08: Manual Handling Level 2 Course 09: English Law and Legal System Level 3 Course 10: Effective Communication Skills Diploma Course 11: Time Management The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Delivery Driver Trainingexpertise and essential knowledge, which will assist you in reaching your goal. Enrol now in Delivery Driver Training to advance your career, and use the premium study materials from Apex Learning. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Delivery Driver Training bundle. Requirements Our Delivery Driver Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Delivery Driver Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Give a compliment to your career and take it to the next level. This Team Leader bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Team Leader bundle will help you stay ahead of the pack. Throughout the Team Leader programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Team Leader course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Team Leader Bundle Consists of the following Premium courses: Course 01: Leadership & Management Diploma Course 02: Team Building Masterclass Course 03: Equality and Diversity Course 04: Diploma in Lean Leadership and Change Management Course 05: Leadership and Management Training Course Course 06: Leadership Skills for The Future Course 07: Effective Listening Skills for Leaders Course 08: Coaching Leaders for Success Course 09: Cross-Cultural Awareness Training Course 10: Effective Communication Skills Diploma Course 11: Motivation Skills Enrol now in Team Leader to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Team Leader expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Team Leader bundle. Requirements This Team Leader course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Leadership & Management Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Forex Trading Complete Bundle Forex trading is a type of currency trading where you buy a currency at a certain price and sell it for a higher price when the exchange rate is in your favour. Considering the amount of money involved, it might be challenging to understand Forex Trading. If you want to join the forex trading industry and learn more about the process, then you have arrived at the right place. We provide you with a uniquely designed Forex Trading bundle course. This Forex Trading bundle is intended to take you from having no prior knowledge of the stock market to having all the knowledge necessary to become a successful trader. This bundle is intended to take you from having no prior knowledge of the stock market to having all the knowledge necessary to become a successful forex trader. This Forex Trading Bundle Consists of the following Premium courses: Course 01: Forex Trading Level 3 Course 02: Stock Market Investing for Beginners Course 03: Financial Advisor Course 04: Introduction to Accounting Course 05: Level 3 Tax Accounting Course 06: Intermediate Economics Level 3 Course 07: Business Law Course 08: Business Analysis Level 3 Course 09: Risk Management Level 7 Course 10: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 11: Effective Communication Skills Enrol now in Forex Trading to advance your career, and use the premium study materials from Apex Learning. Forex Trading Complete Bundle Curriculum of Forex Trading Bundle Module 1: Introduction to Forex Trading Module 2: Major Currencies and Market Structure Module 3: Kinds of Foreign Exchange Market Module 4: Money Management Module 5: Fundamental Analysis Module 6: Technical Analysis Module 7: Pitfalls and Risks Module 8: Managing Risk Module 9: Trading Psychology CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Forex Trading Complete Bundle Traders who professionally invest in the stock market. Anybody who wants to learn about forex trading Requirements Forex Trading Complete Bundle This Forex Trading course has been designed to be fully compatible with tablets and smartphones. Career path Forex Trading Complete Bundle The Forex Trading course is created in an educational manner and might be useful for the following professions: Forex Trader Financial Advisor Stock Market Investor These occupations generally make between £25,000 and £65,000 a year in the UK. Certificates Certificate of completion Digital certificate - Included

Course Overview Communication is a crucial life skill that can open doors to many opportunities in our personal and professional lives. It is essential for conducting business, forming personal relationships and expressing ourselves.  In this Winning Communication Skills for Telephone, Conference Calls course, you will explore the secrets to effective communication. It will teach you techniques, tips and strategies that will help you to become an excellent communicator, as well as teach you best practices for talking with clients, and on the phone. You will learn the art of listening, body language etiquette in the workplace, and much more. It will equip you with the communication skills to get your message across clearly, negotiate deals, resolve conflict, and form strong personal and professional relationships. Learn the art of effective communication and enrol in this best-selling course today. This best selling Winning Communication Skills for Telephone, Conference Calls has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Winning Communication Skills for Telephone, Conference Calls is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Winning Communication Skills for Telephone, Conference Calls is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Winning Communication Skills for Telephone, Conference Calls is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Winning Communication Skills for Telephone, Conference Calls, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Winning Communication Skills for Telephone, Conference Calls will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Winning Communication Skills for Telephone, Conference Calls to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.