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8171 Courses

Hospitality Management Online

By Training Tale

Hospitality Management Online The purpose of this Hospitality Management qualification is to provide practical guidance and specialist knowledge on topics such as housekeeping, catering, front office operations, quality of service, and staff training needs. This Hospitality Management is a comprehensive training course for new managers and aspiring professionals in the hospitality and tourism sector. This Hospitality Management will provide you with a solid understanding of the hospitality industry and its key areas, focusing on the various types of hotels and hospitality roles. This Hospitality Management will teach you how to manage all hotel operations and create an effective service management program that incorporates safety, security, quality, and modern technology. After completing this Hospitality Management training course, you will gain all of the necessary skills and knowledge to become a successful Hotel Manager, with a recognised qualification to advance your career. Other Courses of Hospitality Management Course 01: Level 2 Certificate in Hospitality Management Course 02: Level 4 Time Management Course 03: Level 3 Supervising Food Safety in Catering Other Benefits of Hospitality Management Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Hospitality Management course] Hospitality Management Course Curriculum of Hospitality Management Module 01: An Overview of Hospitality Module 02: Understanding Hospitality Management Assessment Method of Hospitality Management After completing each module of the Hospitality Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Hospitality Management After completing the MCQ/Assignment assessment for this Hospitality Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Hospitality Management This Hospitality Management course is suitable for anyone who works in or aspires to work in the hospitality industry, which includes the following professions: Hospitality Manager Hotel Manager Housekeeping Manager Catering Manager Requirements Hospitality Management There are no specific requirements for this Hospitality Management course because it does not require any advanced knowledge or skills. Career path Hospitality Management Certificates Certificate of completion Digital certificate - Included

Hospitality Management Online
Delivered Online On Demand12 hours
£12

Nursing Assistant Diploma

By Compliance Central

Overview A nursing assistant, also known as a nurse aide or patient care assistant, is a healthcare worker who provides basic care to patients under the supervision of a licensed nurse. Nursing assistants work under the supervision of licensed nurses and physicians, and they play an important role in the healthcare team. The noble profession of a Nursing Assistant is more than just a job; it's a vocation. With a continuously growing demand for healthcare professionals in the UK, a Nursing Assistant is often at the heart of patient care. Considering the rising demand, salaries for these nursing assistant professionals range from £19,000 to £25,000 annually. Our Nursing Assistant Diploma is designed to guide you into this fulfilling profession, focusing on the theoretical foundation. From mastering clinical observation skills to understanding the nuances of social policy and its impact on healthcare, this Nursing Assistant course promises a comprehensive insight into the world of nursing assistance. Nursing Assistant Diploma Course Learning Outcomes: Grasp fundamentals of clinical observation skills for a Nursing Assistant. Understand key concepts of child observation in a Nursing Assistant role. Implement child observation plans and documentation as a Nursing Assistant. Analyse various observational methods and studies pertinent to a Nursing Assistant's duties. Gain insight into clinical management observation practices for Nursing Assistants. Nursing Assistant Curriculum Breakdown of the Nursing Assistant Course Module 01: Introduction to Clinical Observation Skill Module 02: Child Observation Module 03: Child Observation Plan and Documentation Module 04: Observational Methods and Studies Module 05: Social Policy and Social Work Observation Module 06: Basic Health Observation Module 07: Clinical Management Observation CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Nursing Assistant course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Nursing Assistant. It is also great for professionals who are already working in Nursing Assistant and want to get promoted at work. Requirements To enrol in this Nursing Assistant course, all you need is a basic understanding of the English Language and an internet connection. Career path The Nursing Assistant course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Nursing Assistant. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

Nursing Assistant Diploma
Delivered Online On Demand2 hours
£12

Teaching and Child Care - Course

By Training Tale

Teaching and Child Care Online Training If you want to work as an Early Years Foundation Stage teacher or want to learn more about the subject but do not know where to begin, then you have come to the right place. This Teaching and Child Care course will provide you with a solid foundation to help you become an expert Early Years Foundation Stage teacher. This thorough Teaching and Child Care course will provide you with all of the necessary skills and a great insight into the early years foundation stage to help you advance your career in this profession. When working as an early years foundation stage teacher, there are always new skills to master and new knowledge to gather. This Teaching and Child Care course will thoroughly prepare you to grasp all of this profession's key skills and knowledge. Experts have designed this Teaching and Child Care course to help you learn quickly and efficiently at your own speed. Enroll Teaching and Child Care today and take the next step towards your personal and professional goals. Teaching and Child Care Training Course Curriculum Module 1: An Overview of EYFS Module 2: Significance of Early Years in Development Module 3: Teaching Techniques Focusing EYFS Module 4: Curriculum for EYFS Teaching Module 5: EYFS Teaching Career Module 6: Fostering Learning and Development Module 7: Children Having Special Education Needs or Disabilities Module 8: Guiding Parents to the Early Years Foundation Stage Module 9: Safety Requirements Module 10: The EYFS Educational Philosophies and Privileges Module 11: The Process of Registration, Inspection, and Quality Improvement Module 12: EYFS Framework in 2021 Module 13: Finding Work as an EYFS Teacher Assessment Method of Teaching and Child Care After completing each module of the Teaching and Child Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Teaching and Child Care After completing the MCQ/Assignment assessment for this Teaching and Child Care Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Teaching and Child Care Students Fresh graduates Job Seekers Anyone interested in this topic People who are already working in this field and want to polish their knowledge and skill. Requirements Teaching and Child Care There are no specific requirements for the Teaching and Child Care course because it does not require any advanced knowledge or skills. Career path Teaching and Child Care

Teaching and Child Care - Course
Delivered Online On Demand16 hours
£12

Mastering Gold Trading

By NextGen Learning

What is a better investment than gold in this world of ever-lasting money inflation?! Mastering Gold Trading can be highly beneficial for you in the long run. Mastering Gold Trading course will teach you the fundamentals of gold trading and share tips on making the most of your investments. Each module of the course focuses on imparting knowledge on a particular aspect of gold investing. Additionally, this course will introduce you to the gold market and its background. You will get knowledge about the standardisation of gold and its economic importance. Also, you'll be familiar with gold market scenarios, risk management, and valuation. So invest in your future and start Mastering Gold Trading. Learning Outcome Understand the principles of trading gold. Recognise the significance of gold in the economy and its standardised use. Understand the gold market's potential outcomes, risks, and returns. Learn about the stock market and how it works Discover gold mining stocks to invest in What will Make You Stand Out? On completion of this Mastering Gold Trading online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Mastering Gold Trading Module 01: Introduction to Gold Module 02: Basics of Trading Module 03: Stock Market Module 04: The Gold Trade Module 05: Gold Mining Stocks Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Mastering Gold Trading course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Mastering Gold Trading course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Mastering Gold Trading course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Mastering Gold Trading
Delivered Online On Demand2 hours
£12

CRM - Customer Relationship Management

By Compliance Central

The Customer Relationship Management (CRM) sector is witnessing an upsurge, offering many career opportunities worldwide. From managing customer data to resolving complaints, CRM professionals play an indispensable role in shaping an organisation's image and building customer loyalty. With the average salary range for CRM specialists in the UK lying between £40,000 to £90,000 and rising demand for such roles, this is a profession not just of the present but the future. Learning Outcomes: Understand the core principles of CRM. Identify effective CRM strategies for businesses. Analyse customer data for insightful decision-making. Familiarise yourself with CRM database structures and uses. Deepen and enhance customer relationships. Efficiently address and manage customer complaints. Predict future trends and directions of CRM. Kye Highlights of the Customer Relationship Management (CRM)course: Lifetime access to CRM course materials Full tutor support is available from Monday to Friday with the CRM course Learn CRM skills at your own pace from the comfort of your home Gain a complete understanding of CRM course Accessible, informative CRM learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the CRM Study CRM in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your CRM course Customer Relationship Management Curriculum Breakdown of the Customer Relationship Management Course Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Relationship Management (CRM) course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Relationship Management (CRM). Requirements To enrol in this Customer Relationship Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Relationship Management course will enhance your knowledge and improve your confidence. CRM Specialist: £30,000 to £50,000 per year Customer Success Manager: £35,000 to £60,000 per year CRM Administrator: £25,000 to £40,000 per year Sales Operations Analyst (CRM-focused): £28,000 to £45,000 per year CRM Consultant: £40,000 to £65,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

CRM - Customer Relationship Management
Delivered Online On Demand3 hours
£12

Brainspotting: Trauma Treatment

By Online Training Academy

Key Features: CPD Certified Brainspotting: Trauma Treatment Course Free Certificate from Reed CIQ Approved Brainspotting: Trauma Treatment Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Brainspotting Module 02: The Brainspotting Process Module 03: Brainspotting Techniques Module 04: Integrating Brainspotting with Other Modalities Module 05: Applications of Brainspotting Module 06: Brainspotting in Diverse Populations Module 07: Ethical Considerations and Professional Development Learning Outcomes: Master the foundational principles of the Brainspotting approach with precision and insight. Demonstrate proficiency in applying the Brainspotting Process to trauma treatment scenarios. Explore and implement advanced Brainspotting Techniques for enhanced therapeutic outcomes. Navigate the seamless integration of Brainspotting with diverse therapeutic modalities. Apply Brainspotting across various populations with cultural competence and sensitivity. Cultivate ethical considerations and foster continuous professional growth in your practice. CPD 10 CPD hours / points Accredited by CPD Quality Standards Brainspotting: Trauma Treatment 1:46:11 1: Module 1: Introduction to Brainspotting Preview 10:00 2: Module 2: The Brainspotting Process 14:22 3: Module 3: Brainspotting Techniques 13:00 4: Module 4: Integrating Brainspotting with Other Modalities 15:08 5: Module 5: Applications of Brainspotting 19:21 6: Module 6: Brainspotting in Diverse Populations 16:18 7: Module 7: Ethical Considerations and Professional Development 17:02 8: CPD Certificate - Free 01:00 Who is this course for? This Brainspotting: Trauma Treatment course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Brainspotting: Trauma Treatment. Moreover, this course is ideal for: Therapists seeking advanced trauma treatment techniques. Mental health professionals aiming to enhance their therapeutic repertoire. Counselors looking to deepen their understanding of trauma interventions. Psychologists dedicated to expanding their skills in trauma-focused therapies. Social workers committed to providing more effective trauma treatment. Requirements There are no requirements needed to enrol into this Brainspotting: Trauma Treatment course. We welcome individuals from all backgrounds and levels of experience to enrol into this Brainspotting: Trauma Treatment course. Career path After finishing this Brainspotting: Trauma Treatment course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Brainspotting: Trauma Treatment are: Clinical Psychologist - £38K to £62K/year. Psychotherapist - £30K to £50K/year. Trauma Counsellor - £28K to £45K/year. Psychiatric Nurse - £25K to £42K/year. Social Worker - £25K to £40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Brainspotting: Trauma Treatment
Delivered Online On Demand1 hour 48 minutes
£12

Principles of Pharmacology

By Online Training Academy

Unlock the science behind drug interactions and therapeutic principles with our comprehensive "Principles of Pharmacology" course. Perfect for aspiring pharmacologists, healthcare professionals, and students, this course delves into essential topics essential for understanding the impact of medications on the human body. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the "Principles of Pharmacology" course, learners will explore essential concepts and practices in the study of how drugs affect the body. They will gain a deep understanding of how medications are developed, regulated, and used in treating various health conditions. The course covers the effects of drugs on the nervous system, heart, hormones, and immune responses, providing insights into their mechanisms and applications. Students will also learn about the specific pharmacological treatments for cancer and understand the principles of toxicology, including how substances can be harmful to biological systems. This comprehensive curriculum equips learners with crucial knowledge to understand drug actions, their therapeutic uses, and potential risks, preparing them to contribute effectively in fields related to healthcare, research, and pharmaceutical industries. Course Curriculum Module 01: Fundamental Principles of Pharmacology Module 02: Drug Development and Regulation Module 03: Neuropharmacology Module 04: Cardiovascular Pharmacology Module 05: Endocrine Pharmacology Module 06: Inflammation and Immune Pharmacology Module 07: Chemotherapy Module 08: Toxicology Learning Outcomes: Understand fundamental principles of pharmacology and their applications in healthcare. Analyze the process of drug development and the regulatory framework. Explain neuropharmacology and its implications in neurological disorders treatment. Evaluate cardiovascular pharmacology and its impact on heart health management. Discuss endocrine pharmacology and its role in hormonal balance maintenance. Explore inflammation and immune pharmacology in the context of immune system regulation. CPD 10 CPD hours / points Accredited by CPD Quality Standards Principles of Pharmacology 1:33:31 1: Module 01: Fundamental Principles of Pharmacology 13:50 2: Module 02: Drug Development and Regulation 09:27 3: Module 03: Neuropharmacology 09:35 4: Module 04: Cardiovascular Pharmacology 12:25 5: Module 05: Endocrine Pharmacology 14:46 6: Module 06: Inflammation and Immune Pharmacology 09:27 7: Module 07: Chemotherapy 11:50 8: Module 08: Toxicology 11:11 9: CPD Certificate - Free 01:00 Who is this course for? Pharmacology students seeking foundational knowledge. Healthcare professionals expanding their understanding of pharmacological principles. Researchers focusing on drug development and regulatory aspects. Medical professionals specializing in neurological or cardiovascular fields. Biomedical scientists interested in pharmacological research. Career path Pharmacologist Pharmaceutical Research Scientist Clinical Trial Coordinator Cardiovascular Pharmacologist Neuropharmacologist Toxicologist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Principles of Pharmacology
Delivered Online On Demand1 hour 36 minutes
£12

English: Grammar, Punctuation and Spelling - CPD Accredited

By Online Training Academy

Unlock the power of perfect communication with our comprehensive course designed to enhance your English skills. Whether you're a student, a professional, or a language enthusiast, this course is your gateway to mastering the nuances of English grammar, punctuation, and spelling. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access This course covers essential skills in grammar, punctuation, and spelling. Learners start by understanding the basics of sentences, including how they are structured. The course then moves on to teach fundamental grammar rules, ensuring a solid grasp of how to construct clear and correct sentences. Punctuation and capitalization are explored in detail, helping learners to correctly use commas, periods, and other punctuation marks. The spelling module focuses on common spelling rules and tips for avoiding mistakes. Additionally, the course identifies frequent errors in writing and provides strategies for improvement. By the end, learners will have the confidence to write accurately and effectively, with a thorough understanding of proper grammar, punctuation, and spelling. Course Curriculum Module 01: Introduction to the Course Module 02: The Basics of Sentence Module 03: Structure of Sentence Module 04: Basics of Grammar Module 05: Punctuation and Capitalisation Module 06: Spelling Module 07: Common Mistakes and Ways to Improve Module 08: Questions Learning Outcomes Understand basic sentence structure and its essential components. Master complex sentence structures and their various forms. Grasp foundational grammar rules and applications. Apply correct punctuation and capitalisation in writing. Improve spelling accuracy and techniques. Identify common mistakes and learn effective correction methods. CPD 10 CPD hours / points Accredited by CPD Quality Standards English: Grammar, Punctuation and Spelling - CPD Accredited 1:05:55 1: Module 01: Introduction to the Course 05:19 2: Module 02: The Basics of Sentence 04:53 3: Module 03: Structure of Sentence 08:30 4: Module 04: Basics of Grammar 07:49 5: Module 05: Punctuation and Capitalisation 13:12 6: Module 06: Spelling 09:30 7: Module 07: Common Mistakes and Ways to Improve 10:13 8: Module 08: Questions 05:29 9: CPD Certificate - Free 01:00 Who is this course for? Aspiring writers seeking grammatical proficiency Students improving their writing skills Professionals refining communication abilities Teachers enhancing grammar knowledge Language enthusiasts aiming for linguistic accuracy Career path Editorial Assistant Content Writer Copy Editor Proofreader Teacher Communications Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

English: Grammar, Punctuation and Spelling - CPD Accredited
Delivered Online On Demand1 hour 6 minutes
£12

Resilience Online Training

By Online Training Academy

In today's fast-paced world, resilience is more than just a buzzword-it's a crucial skill for thriving amidst life's challenges. Our Resilience Online Training is meticulously designed to empower you with the tools and strategies necessary to build, enhance, and sustain resilience in both personal and professional arenas. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Resilience Online Training course helps learners understand and build resilience in their lives. Participants will explore the core elements that make up resilience and discover various strategies to enhance it. The course teaches how to develop mental toughness, allowing individuals to stay strong and focused during challenging times. Learners will gain practical skills for coping with adversity and setbacks, improving their emotional resilience and overall well-being. Additionally, the course covers techniques for maintaining a positive outlook and promoting resilience in both personal and professional settings. By the end of the course, participants will be better equipped to handle stress, adapt to changes, and thrive in the face of difficulties. Course Curriculum Module 01: The Pillars of Resilience Module 02: Pathways to Resilience Module 03: Training for Resilience Module 04: Mental Toughness & Resilience Module 05: Promoting Emotional Resilience CASMT Module 06: Resilience - Dealing with Adversity and Setbacks Learning Outcomes: Understand the core concepts of the pillars of resilience. Identify various pathways to build and strengthen resilience. Develop effective training methods to enhance resilience. Explore the relationship between mental toughness and resilience. Promote emotional resilience using the CASMT approach. Learn strategies for dealing with adversity and setbacks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Resilience Online Training 1:52:58 1: Module 01: The Pillars of Resilience 23:14 2: Module 02: Pathways to Resilience 23:20 3: Module 03: Training for Resilience 22:34 4: Module 04: Mental Toughness & Resilience 13:12 5: Module 05: Promoting Emotional Resilience CASMT 17:27 6: Module 06: Resilience - Dealing with Adversity and Setbacks 12:11 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking personal growth and resilience. Managers wanting to support resilient teams. Educators teaching resilience skills. Coaches working with clients on resilience. Mental health practitioners enhancing resilience in clients. Career path Resilience Coach Mental Health Support Worker Employee Wellness Coordinator HR Manager Life Skills Instructor Education Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Resilience Online Training
Delivered Online On Demand1 hour 54 minutes
£12

Resilience Online Training

By Online Training Academy

In today's fast-paced world, resilience is more than just a buzzword-it's a crucial skill for thriving amidst life's challenges. Our Resilience Online Training is meticulously designed to empower you with the tools and strategies necessary to build, enhance, and sustain resilience in both personal and professional arenas. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Resilience Online Training course helps learners understand and build resilience in their lives. Participants will explore the core elements that make up resilience and discover various strategies to enhance it. The course teaches how to develop mental toughness, allowing individuals to stay strong and focused during challenging times. Learners will gain practical skills for coping with adversity and setbacks, improving their emotional resilience and overall well-being. Additionally, the course covers techniques for maintaining a positive outlook and promoting resilience in both personal and professional settings. By the end of the course, participants will be better equipped to handle stress, adapt to changes, and thrive in the face of difficulties. Course Curriculum Module 01: The Pillars of Resilience Module 02: Pathways to Resilience Module 03: Training for Resilience Module 04: Mental Toughness & Resilience Module 05: Promoting Emotional Resilience CASMT Module 06: Resilience - Dealing with Adversity and Setbacks Learning Outcomes: Understand the core concepts of the pillars of resilience. Identify various pathways to build and strengthen resilience. Develop effective training methods to enhance resilience. Explore the relationship between mental toughness and resilience. Promote emotional resilience using the CASMT approach. Learn strategies for dealing with adversity and setbacks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Resilience Online Training 1:52:58 1: Module 01: The Pillars of Resilience 23:14 2: Module 02: Pathways to Resilience 23:20 3: Module 03: Training for Resilience 22:34 4: Module 04: Mental Toughness & Resilience 13:12 5: Module 05: Promoting Emotional Resilience CASMT 17:27 6: Module 06: Resilience - Dealing with Adversity and Setbacks 12:11 7: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking personal growth and resilience. Managers wanting to support resilient teams. Educators teaching resilience skills. Coaches working with clients on resilience. Mental health practitioners enhancing resilience in clients. Career path Resilience Coach Mental Health Support Worker Employee Wellness Coordinator HR Manager Life Skills Instructor Education Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Resilience Online Training
Delivered Online On Demand2 minutes
£12